Stephen Blundell

Director of Operations at Leeds Federated
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Leeds Area, GB
Languages
  • Dutch Professional working proficiency
  • French Limited working proficiency
Skills

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Bio

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Credentials

  • MCIH
    Chartered Institute of Housing
    Apr, 2003
    - Nov, 2024

Experience

  • Leeds Federated
    • United Kingdom
    • Housing and Community Development
    • 1 - 100 Employee
    • Director of Operations
      • Apr 2016 - Present

    • Customer Service Director
      • Apr 2007 - Present

      Delivered transformational change in business performance against housing management performance indicators. Developed strategic approaches to customer service which improved the connection between customers and skilled team members, improving customer and team member satisfaction.

  • Chartered Institute of Housing
    • United Kingdom
    • Non-profit Organizations
    • 100 - 200 Employee
    • Board Member
      • Jul 2014 - Jan 2018

      Event planning and management, member and stakeholder engagement, national and regional policy development, higher education course accreditation, research

    • Chair - Yorkshire & Humberside Regional Board
      • Jul 2011 - Jul 2014

      Prominent regional and national role in governance of CIH. Responsible for leading the development of strategy and policy for the Yorkshire & Humberside Board. Contribution to key national policy debates within CIH and extensive involvement in the evolution of the organisation's approach to regional and national governance.

  • Tiger 11
    • Non-profit Organizations
    • 1 - 100 Employee
    • Chair
      • Dec 2014 - Aug 2016

      Business strategy, governance and financial management, organisational development, stakeholder and partner engagement.

    • Board Member
      • Jan 2010 - Dec 2014

  • Accent Group Ltd
    • United Kingdom
    • Non-profit Organizations
    • 100 - 200 Employee
    • Operations Manager
      • Dec 2004 - Apr 2007

      Leadership of housing management and maintenance services for the Yorkshire operational management company, delivering a quality, cost-effective service to around 4000 homes across the Yorkshire and Humber region.

Education

  • University of Leeds
    Bachelor's Degree, English & Philosophy
    1993 - 1996
  • Sheffield Hallam University
    Postgraduate Diploma, Housing Policy & Practice
    1997 - 1998

Community

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