Experience

Sprinklr

• United States
• Software Development
• 700 & Above Employee

• Enterprise Sales Manager

  • Aug 2016 - Present

  Sprinklr offers the world’s only Experience Cloud™ technology platform, purpose-built to help large brands create, manage, and optimize valuable social experiences that customers will love on 20+ social channels and brand websites. Sprinklr's platform and expertise is helping 1000+ large global brands such as Nike, Cisco, Shell & Santander to; Connect with an exploding number of social customer touchpoints Provide a complete, integrated, and collaborative set of social capabilities for managing social media, brand websites, content, paid advertising, and listening Enable employees to collaborate across silos in a secure and scalable way Integrate and extend existing IT investments



Clarabridge

• United States

• Enterprise Regional Manager - EMEA

  • Jan 2014 - Jul 2016

  Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms all sources of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier and more profutable customers. Clarabridge is a real-time SaaS based Customer Experience Management platform that consolidates big data from multiple sources, including structured and unstructured data. Clarabridge also provides analysis capabilities and can distribute business intelligence across an enterprise which enables faster improvements in the Customer Experience. For Clarabridge customers, improved customer satisfaction delivers increased customer lifetime revenue and reduced costs. My role is to work with new and existing clients to identify business process that can be improved through the deployment of Clarabridge software and services.



ForeSee

• IT Services and IT Consulting
• 1 - 100 Employee

• UK Regional Manager

  • Nov 2011 - Nov 2013

  ForeSee continuously measures satisfaction with the customer experience across multiple touch points and delivers critical insights on where to prioritise improvements for maximum impact. ForeSee uses technology and proven methodology to connect the customer experience to the bottom line. This enables executives and managers to drive future success by confidently optimising the efforts that will achieve business and brand objectives. ForeSee is a SaaS based Customer Experience Management company that enables customers to optimise multi-channel customer experience touchpoints. Using a blend of scientific measurement, driver models, regression analysis and predictive modelling, ForeSee helps customers to cut through big data to increase sales and reduce costs. My role was to work with new and existing customers to help them measure the effectiveness of their customer touch points and to help them prioritise investment in order to maximise returns.



Experian

• Information Services
• 700 & Above Employee

• Business Development Manager

  • Sep 2006 - Oct 2011

  Experian is a global leader in providing information, analytical tools and marketing services to organisations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organisations find, develop and manage customer relationships to make their businesses more profitable. I worked for Experian Marketing Services and specifically Hitwise which monitors the online behaviour of around 8 million individuals in the UK; approximately 30% of the UK online population. Hitwise is a big data, SaaS platform that provides Business Intelligence to marketing teams to enable them to optimise traditional and digital marketing campaigns as well as monitoring online trends, market size and competitive landscapes. My role was to work with new customers to show them the value of our Business Intelligence platform and help them to rapidly optimise their ROI from their marketing investments.



Web Diversity

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Sales

  • Oct 2005 - Jul 2006

  Specialist PPC Search Marketing Agency Specialist PPC Search Marketing Agency



ADP

• Lebanon
• Architecture and Planning
• 1 - 100 Employee

• District Manager

  • Jul 1999 - Apr 2005

  ADP gives companies of every size the tools to help their people thrive. From payroll, benefits and regulatory compliance to talent management and analytics, we help our clients succeed. As one of the world’s largest and most experienced HR providers, ADP offers you recruit-to-retire services and solutions that help you build the team that will take you into the future. What we deliver isn’t just a better HR system; it’s a better workforce. ADP is an enterprise SaaS HR and Payroll platform that enables employee self service, analysis and reporting. My role at ADP was to work with new and existing customers to help them streamline, optimise and de-risk their HR and Payroll process using the ADP platform and services.



Canon UK Ltd

• United Kingdom

• Senior Sales Consultant

  • 1988 - 1991

  Canon is a manufacturer of business and consumer imaging products which includes printers, scanners and binoculars, as well as a range of digital compact and SLR cameras. The Business Solutions division offers print and document solutions for small and medium businesses, large corporations and governments. These include multifunctional printers, black and white and colour office printers, large format printers, scanners, black and white and colour production printers, handy terminals and microfilm scanners, as well as software to support these products. I worked from the West London Office responsible for photocopier sales in a fixed central London area.