Experience

Contra Costa County Office of the Sheriff

• Law Enforcement
• 100 - 200 Employee

• Information Systems Specialist III

  • Mar 2017 - Present

  Martinez, CA Provide user and technical support to law enforcement personnel, clerical staff, and executive staff. Manage projects as assigned. Install desktop computers and network printers. Perform break/fix functions as needed on desktop computers and network printers. Manage group policy network printer deployment. Administer Active Directory user and Microsoft Office 365 email accounts including distribution lists. Manage vendor applications including Crowdstrike protection, Vigilant ALPR user… Show more Provide user and technical support to law enforcement personnel, clerical staff, and executive staff. Manage projects as assigned. Install desktop computers and network printers. Perform break/fix functions as needed on desktop computers and network printers. Manage group policy network printer deployment. Administer Active Directory user and Microsoft Office 365 email accounts including distribution lists. Manage vendor applications including Crowdstrike protection, Vigilant ALPR user accounts, Verizon mobile data lines for patrol vehicles. Administer Quest KACE system management (SMA) and deployment appliances (SDA).

• Information Systems Technician

  • Sep 2014 - Feb 2017

  Martinez, Ca Provide user and technical support to law enforcement personnel, clerical staff, and executive staff. Manage projects as assigned. Install desktop computers and network printers. Perform break/fix functions as needed on desktop computers and printers.



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Usher/Ticket Taker Supervisor - Concord Pavilion, Concord, CA

  • Aug 2002 - Present

  Concord, CA • Provide exceptional customer service to guests attending events and resolve seating issues as needed. • Assign positions to employees in department. - Interview candidates for Usher and Ticket Taker positions. - Department scheduling coordinator. Track attendance.



Contra Costa County

• United States
• Government Administration
• 700 & Above Employee

• Information Systems Technician

  • Jul 2014 - Aug 2014

  Pleasant Hill, CA Provide technical and user support to users within assigned department. Windows 7 upgrade project. Migrate user data from old desktop computer to new Windows 7 desktop computer.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Analysis Sr Associate at San Ramon Regional Medical Center

  • Jun 2012 - Jun 2014

  San Ramon, CA Install/repair/upgrade desktop and laptop computers in hospital environment. Perform preventitive maintenance on high volume printers. Assemble mobile workstations and configure for wireless access.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• PC Technician at The Clorox Company HQ

  • May 2012 - Jun 2012

  Oakland, CA Perform break/fix functions on HP laptops and desktops. Provide user support as needed.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• PC Deployment Technician at UCSF Medical Center

  • Jan 2012 - May 2012

  San Francisco, CA Build and install desktop PCs for Electronic medical record roll out.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• PC Technician at John Muir Health

  • Aug 2011 - Nov 2011

  Walnut Creek, CA PC installation project at Walnut Creek and Concord Hospitals. Unpack, build, and install desktop PCs patient rooms, offices, nurse stations. Install and configure network printers, scanners.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• PC Technician at John Muir Health

  • Jan 2011 - May 2011

  Build and install desktop computers for new hospital facility.



Data Systems Search Consultants

• Helpdesk Analyst - Ross Stores, Inc.

  • Dec 2009 - Jan 2010

  Resolve level 1 store system issues including cash register hardware, operating system issues, and user access administration



Longs Drugs

• Retail
• 300 - 400 Employee

• PC Technical Support Analyst

  • Dec 2005 - Jun 2009

  • Troubleshoot and resolve user’s personal computer and laptop issues • Efficiently scheduled and performed over 200 personal computer and laptop upgrades from Windows 2000 to Windows XP Professional without any user downtime or lost data • Responsible for supporting over 200 people at Corporate Headquarters satellite office • Prioritized workload and maintained job requests and statuses using Remedy • Successfully upgraded Corporate Helpdesk out-dated workstations (13) without… Show more • Troubleshoot and resolve user’s personal computer and laptop issues • Efficiently scheduled and performed over 200 personal computer and laptop upgrades from Windows 2000 to Windows XP Professional without any user downtime or lost data • Responsible for supporting over 200 people at Corporate Headquarters satellite office • Prioritized workload and maintained job requests and statuses using Remedy • Successfully upgraded Corporate Helpdesk out-dated workstations (13) without data loss and moved to satellite office without any downtime • Managed infrastructure in satellite office with 300 plus users

• Lead Support Analyst

  • Feb 2000 - Dec 2005

  • Project Manager for DSign sign-making application for chain • Provided second-level Point-of-Sale user support to entire chain (approx. 520 stores) through remote access and phone support • Resolved technical issues for enterprise-wide IBM 4690 POS and Retek Merchandising Systems • Developed intranet web site to improve communications between stores and support staff resulting in a 25% reduction in help desk calls for information • Move Coordinator, Business Information… Show more • Project Manager for DSign sign-making application for chain • Provided second-level Point-of-Sale user support to entire chain (approx. 520 stores) through remote access and phone support • Resolved technical issues for enterprise-wide IBM 4690 POS and Retek Merchandising Systems • Developed intranet web site to improve communications between stores and support staff resulting in a 25% reduction in help desk calls for information • Move Coordinator, Business Information Systems department expansion to new facility including design and set up of Point-of-Sale test lab.

• Department Manager

  • Nov 1992 - Feb 2000

  • Managed store department operations including managing monetary safe funds, creating schedules, supervising merchandise replenishment teams, completing and reporting on quarter-end inventories • Maintained store’s computer systems including Video Rental and Photo Lab PCs • Trained new cashiers on IBM Point-of-Sale cash registers • Maintain merchandise mix per corporate standards and ordered merchandise for assigned categories within the store

• Stock Clerk

  • Dec 1986 - Nov 1992

  Stock clerk, cashier, responsibility for specific areas of store.