Stephen Whitten
Claims Supervisor - Team Lead at UPC Insurance- Claim this Profile
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English Native or bilingual proficiency
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Japanese Elementary proficiency
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Latin Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Child Protective Investigations Certification
Florida Department of Children and Families -
Secondary Science Teaching Certification
Hillsborough County Public Schools
Experience
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UPC Insurance
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United States
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Insurance
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100 - 200 Employee
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Claims Supervisor - Team Lead
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Feb 2021 - Present
• Supervise, develop and train a team of 8 claims adjusters. • Extensive knowledge and experience investigating, evaluating, and processing catastrophic claims • Review and investigate all incoming claims to accurately assess damages. • Develop requirements and determine providers needed for claim resolution. • Coordinate third party providers including attorneys, contractors, water mitigation services, and a variety of additional vendors in the delivery of services required for claim resolution. • Demonstrate highly effective communication skills in sensitive situations where homeowners have experienced loss or damage of property. Show less
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Devereux Advanced Behavioral Health
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United States
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Mental Health Care
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700 & Above Employee
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Case Manager
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May 2020 - Dec 2020
Devereux Advanced Behavioral Health provides services for children and families in the child welfare system, to ensure a community without abuse, neglect and abandonment so all children grow to their full potential. Based out of Tampa, FL, this position is responsible for coordinating all services rendered to, and acting as a single and continuous point of contact for, the child or family until reunification is complete, transfer to adoption achieved or independent living is realized. The case manager represents in court appointments, assists with medical appointments, family visitations, and coordination of information and resources with the CPI, the family and caregivers. Show less
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Morgan & Morgan
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Panama
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Law Practice
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200 - 300 Employee
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Childhood Abuse Intake Specialist
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Jan 2020 - Apr 2020
• Hired to build department specializing in childhood sexual abuse cases resulting from increased reporting due to new legislation. • Interviewed childhood abuse claim subjects and analyzed evidence to verify the legal merit and viability of each reported case. • Re-engineered firm’s existing process for sexual abuse initial claims and created a comprehensive evidence gathering tool to ensure consistent client experience and to provide non-specialized in-take interviewers a tool for quality data collection. • Consulted with Morgan & Morgan’s childhood sexual abuse attorney. • Acted as a customer service specialist, managing client calls, explaining firm’s protocols and answering all client inquiries. • Navigated family engagement and communication through high-trauma situations for the purpose of evidence gathering and case validation. Show less
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Florida Department of Children and Families
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United States
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Government Administration
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700 & Above Employee
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Field Training Officer & Child Protective Investigator
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Apr 2015 - Jan 2020
• Led the department in client satisfaction rates, lowest repeat cases and highest managed caseload. • Promoted to DCF Field Training Officer in 2019. • Managed full life cycle investigation for 300+ child abuse cases annually. • Head of development for a team of 3 investigators; conducting weekly performance reviews, individualized efficiency training and case study. • Responsible for Sumpter County DCF Child Protection training of other officers; including best practices, day-to-day operations and Child Protection legislation training. • Monitored investigators’ family functioning assessment paperwork and case reports to confirm sufficiency, accuracy and verifiability of information gathered; ensured safest outcome for case subject and alignment with State Law. • Attended and testified in court sessions. • Conducted in-home family function assessments to develop and implement safety plans for child endangerment mitigation. Show less
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Hillsborough County Public Schools
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Primary and Secondary Education
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700 & Above Employee
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Middle School Science Teacher
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Aug 2012 - Jan 2015
• Designed and delivered differentiated student instruction, resulting in above average student performance on examinations at the school and district levels. • Integrated technology to create high-impact learning materials and promote student engagement which improved student retention and technological literacy. • Assessed student learning and performance based on curriculum goals and adapted new instructional approaches in response to assessment data analysis, improving scores and student achievement rates. • Cultivated professional partnerships and relationships with colleagues and administrators to accomplish district-wide objectives. Show less
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University of South Florida
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United States
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Higher Education
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700 & Above Employee
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Masters Student
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2008 - 2012
Sligh Junior High Teaching Intern Sligh Junior High Teaching Intern
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Hillsborough County Public Schools
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Primary and Secondary Education
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700 & Above Employee
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Science Teacher
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Aug 2007 - Aug 2008
• Designed instructional resources for groups of 15+ individuals and presented materials, resulting in students’ above average scores on examinations at the school and district levels • Integrated technology to create high-impact learning materials and promote student learning which improved student retention and technological literacy of said children. • Assessed student learning and performance based on curriculum goals and adapted approach in response to optimize instruction, improving scores and student achievement rates • Cultivated professional partnerships and relationships with colleagues and administrators to accomplish school and district-wide objectives, improving and learning from peer class rooms to increase school achievement as well as classroom achievement. Show less
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Education
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2008 - 2012
University of South Florida
Master of Arts (MA), Secondary Science Education -
2002 - 2007
Florida State University
Bachelor of Arts (B.A.), Classical Civilizations
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