Experience

Hoople Group

• United Kingdom
• Business Consulting and Services
• 100 - 200 Employee

• Head of Hoople Care- part of the Executive Management Team

  • Apr 2020 - Present

  Responsible for ensuring Hoople's strategic objectives and financial targets are achieved. Responsible for ensuring Hoople's strategic objectives and financial targets are achieved.



Self employed

• Hereford

• Business Consultant

  • Nov 2019 - Apr 2020



Kemble Training

• Hereford

• Head of Kemble Training

  • May 2017 - Sep 2019

  The Head of Kemble Training Limited. Heading up the strategic vision and overall management of a Health and Social Care specialist training company. Established in 2014 Kemble Training supply a range of courses (funded/non-funded to the Adult Care and Health Care sectors including Apprenticeships. Headline achievements so far in the role • Turned the business from a loss leading to a profit making organisation allowing further investment to grow • Secured key contracts to support employers develop their workforce within the Health and Social Care Sector • Developed a business development strategy to grow market awareness • Created and rolled out • Working closely with local LEPs, councils, employment and steering groups • Developed and rolled out a new Business Plan, Vision, Values and organisation structure, processes and procedures. • Delivered new delivery models to support non-levy Health and Social Care providers train and develop their workforce using Apprenticeship funding. • Development of an in-house CRM and learner tracking system Recruited to be the overall lead for a Training Company (MD level) specialising in Adult Health and Social Care with direct Management of all staff reporting directly to the shareholders. • Ownership of creating, developing and implementing business-wide strategies • Development of a budgets aligned to the business strategy • Direct lead in all tenders and implementation of new contracts • Setting individual KPI’s and direct management • Attending and presenting at all sector-based events • Negotiating fees and contracts with awarding bodies and organisations. Show less



Itec Skills and Employment

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Head Of Sales Marketing

  • Jan 2014 - May 2017

  Headline achievements from Itec Apprenticeships • Performance managed Apprenticeship starts in a single site operation from 2 to 120 live starts (EE Call Centre) • Achieving growth of our internal delivery of Apprenticeships starts from 30% to 50%, inline to achieve 70% internal delivery within the next 2 years • Growth of our national accounts from 5 to 30 which now include Argos, Aldi, B&M, The Restaurant Group, EE from 5 to 30. Argos now nominated for the Macro employer of the year award. Traineeships • Growth of Itec’s market share in Traineeships from 15% to 17% despite a 35% drop in NEETS • Providing our centres in South Wales with 100 – 200 starts per month • Performance managing the placement team to achieve 100 placement starts across 6 sites Jobs Growth Wales • Achieving 27% of vacancies created by the network of 6 managing agents • Achieving 27% of jobs filled by the network • Currently 82% sustainment into long term employment compared to a network average of 79% Recruited to develop, implement and manage a wider employer, learner and stakeholder engagement strategy throughout Wales including Marketing and Communications. • Build and implement a Pan Wales strategy for employer engagement of training • Build and manage national accounts delivering Apprenticeships across Wales to employers • Build, implement and manage KPI’s and targets • Set budgets and sales targets aligned to contract spend • Strategy implementation to the wider team and business Show less



APM UK

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Operations Manager

  • Nov 2011 - Jan 2014

  This role was running a successful employment team focusing on improving training and job outcomes for PPDG’s Welfare to Work contracts working alongside Operation and Board Directors. • Implementing a new business model • Liaising with directors and the finance team providing weekly reports• To set up all processes and policies including drafting official paperwork to use• Maintaining a good understanding of clients and their business strategies• Build national client engagement strategy and roll out • Identifying potential new clients and business opportunities• Preparing and delivering presentations to new and existing clients• Devising new products for market• Ensure the company is fully compliant with employment law and legislation• Liaise with 65 PPDG offices and operational teams nationally• Responsible for quality improvements and implementing processes based on ISO9001 model• Performance monitoring staff and contracts• Setting individual KPI’s and management processes• Responsible for maintaining high levels of service• Reporting to Directors with full responsibility for all performance reviews. Show less

• Site Manager

  • Jun 2011 - Jan 2012

  Running PPDG’s largest operational site, managing 25 plus staff and a number of SFA/ESF provisions with 2,500 plus customers.• Setting up a busy site for new contracts delivery• Managing the exit from Flexible New Deal to the new Work Programme (DWP Contract)• Performance Managing 25 Staff consisting of Trainers, Assessors, Coaches and Employment Liaison Coordinators• Implementing processes for inducting 120 starts per week from a new contract delivered • Supporting the business with company-wide change and new staff via TUPE • Conducting interviews and assessments of staff and candidates• Building employer relations throughout the West Midlands region • Achieved the 1st job outputs for a new national contract• Prepared and delivered presentations on contract delivery models to stakeholders• Implemented performance monitoring systems to increase productivity• Multi-contract delivery including SFA and ESF funded contracts• Stakeholder Management including Job Centre Plus/DWP, Local Colleges and Councils. Show less

• Site Manager

  • Dec 2009 - May 2011

  Performance managing one of PPDG’s most successful sites working on the Flexible New Deal provision working with various other SFA and ESF funded provisions support learners with training and employment solutions. Average caseloads of 1200 customers ranging from 18 to 65 from a diverse range of backgrounds.• Increased job outputs and training outcomes for the site by 500% • Overall improvement in contract performance and delivery measures• Improved stakeholder relations on a local and national level including attending ministerial working party’s.• Mentored new Managers and implemented performance improvement plans across the region.• Implemented a change model for delivery and maximizing revenue streams though internal referrals• Dramatically improved centre productivity from 2% to 65%, company aim of 49%• Implemented new training strategy for candidate/client development to increase output• Improved relations with local employment partners to generate business growth• Recruiting and developing my team to increase performance• Monitoring performance and team performance in line with departmental targets. • Responsible for forecasting, formulating budgets and ensuring all budget margins are adhered too. • Staff caseload and cohort management to improve centre performance• Overall site Health and Safety reporting to head office functions • Liaising with internal and external departments • Developing networking and marketing strategies Show less



Pertemps People Development Group

• Hereford

• Coach/Outreach

  • 2007 - 2009

  My other roles within PPDG consisted of Employment coach, Employment Liaison Coordinator, Trainer and Outreach Worker giving me a rounded skills-set enabling me to think of specific job roles when implementing new change and processes. • Preparing and holding seminar presentations, motivating clients in small to large groups. Engaging with clients on a one on one basis, challenging their preconceptions and overcoming barriers to work and training whilst giving advice and guidance. • Researching and developing new ideas, making continues improvements to delivery mechanisms to keep clients engaged and motivated. • Interviewing prospective Candidates for interviews and providing feedback where possible to aid development. • Planning, organising and co-ordinating activities to for multi government contracts. Building partnerships with external organisations including Jobcentre Plus, local councils and primary care trust. Opening up referral streams to maximise intake. Liaising with internal and external departments to organise PR to promote contracts and events. • Labour market knowledge in many key areas including Retail, Customer Service, Hospitality, Manufacturing, Call Centre, Driving and Warehouse Distribution and Cleaning. • Following stringent regulations covering Health and Safety, Government funded regulations to deliver contracts. Assisting and motivating other team members and helping overcome problems by using a number of different problem solving techniques. Show less



C&S Designs

• Hereford, United Kingdom

• Business Manager

  • 2002 - 2007

  Business Operations Manager • Researching, learning and understanding the relevant market and potential clients to generate new business and to increase sales to existing clients. • Account managing and project managing existing and new clients from initial contact through to order completion, maintaining records on a computerised and clerical system. Analysing processes to improve workflow and efficiency. • Working closely with clients interpreting their needs to create and produce a variety of design work. • General administration and office duties, producing detailed reports, method statements and risk assessments where necessary in line with tight health and safety regulations. • Implementation of a new business from the ground up delivering services throughout the UK. Show less



emedia

• New Media Sales

  • 1999 - 2002

  • Identify leads and new potential clients using external and internal information sources working throughout the UK. Researching, learning and understanding the relevant market and potential clients, generating new sales and increasing sales to existing clients by using lateral thinking to overcome problems. • Successfully exceeding individual monthly revenue targets and set call rates regularly, selling advertorial space in a b2b environment. • Account managing client accounts from small, SME’s to Blue Chip organisations including Hewlett Packard, BT and Fujitsu Siemens. • Opened up the USA market to emedia allowing them to expand to new markets on a global scale. • Administering sales support systems, including CRM and Nemo. Using issue tracker for any technical issues. • Achieving sales figures in excess 2 millions per year • Taking on editorial task including copy writing for advertisements. Show less