Ag .Deputy Director -ICT

• Mar 2021 - Present

Chief Information Systems Officer

• Jan 2014 - Feb 2021

Participate in designing , developing and delivering ICT strategy, associated road maps and programme portfolio that are aligned with the company overall strategy. Prioritize, control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. Priority given to systems that will enable all directorate integration and better communications.With the ICT management team, help in execution of a clear strategy for information systems investments to deliver the overall strategy and goals.Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.Coordinate with AFFA ICT Security officers to ensure that all the systems have adequate security measures in place.Develop and implement a customer service platform to serve the organization in every aspect.Proposes budgets for programs and projects, purchases and upgrades equipment, supervises computer specialists and IT workers, and presides over IT-related projects.Oversee Internet and computer operations.Develop a communication system for the company, including network infrastructure, wide area connectivity, etc.Propose hardware/software solutions to accomplish the company's business objectives.Manages the day-to-day operations of the information technology department including directing staff, who support administrative computing, user services, telecommunications and other information technology functions.Consult with administration, department representatives to exchange information, present new approaches, and to discuss equipment/system changes Show less

Help Desk Administrator

• Feb 2013 - Jan 2014

*Provide staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephony functions. *Monitor the problem management database and follow up with assigned personnel to ensure timely resolution of problems. *Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found. *Microsoft Server 2008 management and administration *Ensure that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department. *Management of the companie’s software Keys. *Solve problems and makes decisions on a daily basis relative to Help Desk responsibilities. Show less

Assistant system administrator

• Jan 2011 - Jan 2013

 Assists with the installation, configuration, testing, management, monitoring and support of all servers and network devices managed by the Network Administration Group.  Assist in the maintaining of backup of all files, security, and rights.  Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.  Establishes and maintains network infrastructure, network services, user environment, directories, and security systems.  Assist staff with the installation, configuration and ongoing usability of desktop computers and software.  Helps to ensure continuous connectivity between desktop computers and the internet, intranet, file servers, emails servers and other vital components.  Assist in the training and orientation of staff on the use of hardware and software.  Managing LAN Connectivity (switches, routers, firewall)  Monitoring and Tuning Environments  Recommending Hardware & Software Purchases  Integration with corporate network and active directory.  Deploy server, LAN and wireless technologies  Physical networking including pulling cable, terminating and validating.  Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.  Implement, install, configure, monitor and troubleshoot existing and new information technology infrastructure.  Group Policy management using MS Active Directory  Assists with the installation, configuration, testing, management, monitoring and support of all servers and network devices managed by the Network Administration Group.  Assists with management of college directory services.  Provides support to other Computing staff, such as school-based IT groups. Show less

TRAINER

• Jan 2011 - Jan 2013

Training around the following key proficiencies: o Windows Desktop (Windows Vista, Windows 7) and Server (Windows Server 2008) Operating Systems o Information Systems Programming o Web Design o Database Design and Development o SQL Reporting and Information Management Training around the following key proficiencies: o Windows Desktop (Windows Vista, Windows 7) and Server (Windows Server 2008) Operating Systems o Information Systems Programming o Web Design o Database Design and Development o SQL Reporting and Information Management

IT SALES EXECUTIVE

• Aug 2010 - Dec 2010

C Hear (Kenya) Ltd is a company that offers specialized products and services clustered in five categories: Corporate Internet Solutions (CIS); Residential Broadband (RB); Managed Services (MS) and Small and Medium Enterprise (SME). MY ROLES INCLUDED Maintaining and developing relationships with existing customers via meetings, telephone calls and emails. Visiting potential customers for new business. Making accurate, rapid cost calculations, and providing customers with quotations. Negotiating the terms of an agreement and closing sales. Gathering market and customer information and providing feedback on future buying trends. Representing your organisation at trade exhibitions, events and demonstrations. Negotiating variations in price, delivery and specifications with your company's managers. Advising on forthcoming product developments and discussing special promotions. Liaising with suppliers to check on the progress of existing orders. Checking quantities of goods on display and in stock. You may also be involved with identifying new markets and business opportunities. Recording sales and order information and sending copies to the sales office. Reviewing your own sales performance, aiming to meet or exceed targets. Show less

Intern

• Jul 2009 - Dec 2009

• Performed network configuration and administration • Performed server installation and racking • Ensured computer hardware maintenance and record keeping • Performed Ms Outlook configuring and maintenance • Troubleshooting and resolving internet and network problems • Developed training manual, and trained the staff on ICT ergonomics, lab safety precautions, from novice to expert computer operating procedures. •Worked with e-learning applications such as WebCt to manage the student’s online database, upload student’s assignments and cats on weekly basis. Show less