Experience

Federal Reserve Bank of Dallas

• United States
• Banking
• 700 & Above Employee

• National IT Enterprise JAMF Admin

  • Aug 2016 - Present

  Responsible for supporting Apple/MacOS endpoints using JAMF Pro. Administered devices to include enrollment, builds, deployment of policies and configuration profiles. Perform resolution of complex hardware and problems affecting application systems. Initiates problem avoidance actions. Created processes and best practices for keeping OS security updates maintained and optimized. Worked to develop process for getting Office 365 on devices. Assisted in JAMF Pro infrastructure to current setting… Show more Responsible for supporting Apple/MacOS endpoints using JAMF Pro. Administered devices to include enrollment, builds, deployment of policies and configuration profiles. Perform resolution of complex hardware and problems affecting application systems. Initiates problem avoidance actions. Created processes and best practices for keeping OS security updates maintained and optimized. Worked to develop process for getting Office 365 on devices. Assisted in JAMF Pro infrastructure to current setting and run health checks Upgrade JAMF Pro servers, manage agents, OS patching, and 3rd party software. Review best practices for security of JAMF Pro services and provide provisioning and distributed management of security access to JAMF. management process. Well versed in Agile principles of SCRUM and Kanban

• Enterprise System Mangement

  • Mar 2009 - Aug 2016

  - Administer SMS 2003, SCCM 2007 & SCCM 2012 R2 to include SMS/SCCM Application,Collection & Advertisement Mangement, SMS Reporting & Diagnostic and Repair of SMS Infrastructure, Maintain the Windows 2003 Server Infrastructure as well as maintain the Wake On LAN Enviorment • Provided Tier 2 & 3 support for Microsoft suite of software, In-house Applications, Windows 7,2000, XP, Server 2000, 2003,2008 Active Directory, PC Hardware, VPN, SQL, SMS, GPO, Wake On LAN, Secure Doc Enterprise HDE and… Show more - Administer SMS 2003, SCCM 2007 & SCCM 2012 R2 to include SMS/SCCM Application,Collection & Advertisement Mangement, SMS Reporting & Diagnostic and Repair of SMS Infrastructure, Maintain the Windows 2003 Server Infrastructure as well as maintain the Wake On LAN Enviorment • Provided Tier 2 & 3 support for Microsoft suite of software, In-house Applications, Windows 7,2000, XP, Server 2000, 2003,2008 Active Directory, PC Hardware, VPN, SQL, SMS, GPO, Wake On LAN, Secure Doc Enterprise HDE and Machine Build and Configuration issues. • Mentored junior staff by providing on-the-job training experience. • Highly self motivated and directed and can work both independently and in a team environment. Ability to work with frequent, rapid change and peer diversity and excellent interpersonal skills to communicate effectively with all levels of management and individual contributors. • Worked actively on a system wide project to revitalize the Image Build. Testing and working with other team members in developing and testing a new Image build to implement and support that would save time and money. • Participant in a System Wide Wake On LAN initiative to assist in implement and support new Wake On LAN functions for our SAV and SUS packages • Provided extensive troubleshooting for Districts on DHCP, DNS, WINS, TCP/IP issues on servers. • Provided extensive troubleshooting assistance to districts in the setting up and Configuration of SMS on Servers. Participated on team that upgraded SMS/SCCM on Server 2000,2003,2007,2012 • Assisted SQL Database Administrator in Upgrading SQL Servers around system • Worked with Planning Team members in Rebuilding from scratch the RBL lab environment to include the Configuration and setup of 6 Blade servers, SMS server & SQL server • Worked extensively with FRIT DSS and Windows Support on several Critical issue around the system in troubleshooting NAS, SAN , Print Server related issues

• Advanced Technical Support

  • Jun 2005 - Mar 2009

  Provided Tier 2 & 3 support for Microsoft suite of software, In-house Applications, Windows 7,2000, XP, Server 2000, 2003,2008 Active Directory, PC Hardware, VPN, SQL, SMS, GPO, Wake On LAN, Secure Doc Enterprise HDE and Machine Build and Configuration issues

• Client Services Technician

  • Apr 2002 - Jun 2005

  • Provided Tier 1 through 3 supports for the Microsoft suite of software, NT4, Windows 2000, Windows XP, Active Directory, PC Hardware, VPN access, and Bank custom applications. Extensive experience in troubleshooting complex hardware and software problems. • Extensively involved with Active Directory Migration group and DSC to develop and implement a plan for the Dallas District. Worked heavily with other group members in taking on task and meeting goal to make sure there was a smooth… Show more • Provided Tier 1 through 3 supports for the Microsoft suite of software, NT4, Windows 2000, Windows XP, Active Directory, PC Hardware, VPN access, and Bank custom applications. Extensive experience in troubleshooting complex hardware and software problems. • Extensively involved with Active Directory Migration group and DSC to develop and implement a plan for the Dallas District. Worked heavily with other group members in taking on task and meeting goal to make sure there was a smooth transition of implementing active directory. • Senior Tech involved in the local DSI group to transition users to Common Operating Environment. Worked very closely with DSC Liaisons, DSI Coordinator and other members of the group to develop and plan the strategies needed to make this an easy and comfortable migration for the district. Worked extensively with other districts and branches to solve complex problems and issues. • Worked Actively with DSC on solving SMS issues, configuration and deploying SMS clients to machines. • Demonstrated leadership in project environments, maintaining budgets and schedule constraints. Able to lead and be part of a team during project executions. Ability to communicate ideas in both technical and user-friendly language. Good communication skills and ability to interface effectively and professionally with customers and end users.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Server Infrastructure Supervisor

  • Jun 1997 - Oct 2001

  • Implemented a backup storage solution to maintain efficiency and restoration options on multiple NT and Win 2000 servers and 600+ employees. • Trained and mentored desktop personnel in the deployment and support of LAN/WAN and Server solutions and in addition provided consultation services to management on network and PC products. • Provided Installation, configuration and troubleshooting expertise to include: Windows 95, 98, NT 4.0 Wk, NT 4.0 Server, Win2000 Pro, Win 2000 Server MS… Show more • Implemented a backup storage solution to maintain efficiency and restoration options on multiple NT and Win 2000 servers and 600+ employees. • Trained and mentored desktop personnel in the deployment and support of LAN/WAN and Server solutions and in addition provided consultation services to management on network and PC products. • Provided Installation, configuration and troubleshooting expertise to include: Windows 95, 98, NT 4.0 Wk, NT 4.0 Server, Win2000 Pro, Win 2000 Server MS Office, Outlook, IE Browsers, and Norton Anti-virus, printers, hardware and network connectivity. • Recommended and implemented the Norton Ghost software which resulted in more efficient deployment of PC’s. • Facilitated the development of a Database to keep track of computer assets which resulted in reduced costs and time. • Setup a Web Server for 500+ users. • Recognized by Department Manager for innovating support techniques which allowed the running of 3 different versions of call center software on a single PC with multiple installations of one operating system. • Researched and investigated various sources comparing several Remote Access products for Support Center Engineers On Call work which resulted in reduced down time and more quality customer service (received an award for this 6 month project). • Configured and Installed new Compaq and Dell Servers for Computer room with racks. Show less



Rapp Collins Worldwide

• PBX & Computer Analyst

  • Sep 1996 - May 1997

  • Administered Northern Telecom Meridian-1 PBX’s (option 21 – 81), to include all moves, adds, and changes, system performance checks, system configuration and upgrades. • Administered PBX Voice Mail System. • Installed, configured, and maintained network hubs, routers & switches (including Bay Networks and Cisco products). • Operated HP Open View to access network maintenance information. • Performed installation, configuration, & trouble-shooting of Windows 95, NT 3.51 & 4.0… Show more • Administered Northern Telecom Meridian-1 PBX’s (option 21 – 81), to include all moves, adds, and changes, system performance checks, system configuration and upgrades. • Administered PBX Voice Mail System. • Installed, configured, and maintained network hubs, routers & switches (including Bay Networks and Cisco products). • Operated HP Open View to access network maintenance information. • Performed installation, configuration, & trouble-shooting of Windows 95, NT 3.51 & 4.0 (Server and Workstation). • Served as purchasing agent for all network cable products to assist with all phases of project management Show less



FOT Datacom

• Installation Technician

  • Jul 1993 - Aug 1996

  • Fundamentally responsible for daily troubleshooting of corporate Local Area Network to maintain quality performance of system and network. • Supervised technical personnel, project engineering and validated media services for on-site customer (Greyhound). • Accountable for first level cable infrastructure design and termination, to include: coaxial, fiber, UTP and STP mediums. • Commended by on-site customers/Senior Network Engineer for establishing more efficient cable management… Show more • Fundamentally responsible for daily troubleshooting of corporate Local Area Network to maintain quality performance of system and network. • Supervised technical personnel, project engineering and validated media services for on-site customer (Greyhound). • Accountable for first level cable infrastructure design and termination, to include: coaxial, fiber, UTP and STP mediums. • Commended by on-site customers/Senior Network Engineer for establishing more efficient cable management system Show less