Experience

Charles County Government

• Government Administration
• 200 - 300 Employee

• Technical Support Manager

  • Aug 2016 - Present

  -Manages SDLC of computers, laptops, printers-Procurement of desktop hardware-Procurement of teleworking equipment-User provisioning/deprovisoning-Onboarding of new hires-Manages/trains help desk team-Office 365 account manager-Adobe portal account manager-MFA deployment/support-Group policy management-File permissions-Keeping fellow county employees working safely by giving them the tools to remotely working during the pandemic.-going above and beyond to maintain a great working environment-other duties as assigned

• Technical Support Supervisor

  • Aug 2006 - Aug 2016

  Desktop software deployment; hardware procurement; user provisioning; software licensing management; network file access management; Active Directory administration; asset management; mobile device management support; technical support for end user devices such as desktop/mobile workstations, network printers, smartphones, etc.HP certified for desktops and laptops.Proficient with Windows environment, Apple iOS, Active Directory, NTFS permissions

• Technical Support Specialist

  • Nov 1999 - Aug 2006



Charles County Board of Elections

• Lead IT Specialist

  • Jun 2006 - Dec 2010

  Support, deployment, maintenance of State of Maryland voting equipment(voting units, express pollbooks and printers)maintain GEMS election server; train elections officials; head of support for all voting equipment during local town elections, State of Maryland gubernatorial elections and United Stated Presidential elections. Support, deployment, maintenance of State of Maryland voting equipment(voting units, express pollbooks and printers)maintain GEMS election server; train elections officials; head of support for all voting equipment during local town elections, State of Maryland gubernatorial elections and United Stated Presidential elections.