Stephen Topp
VP Customer Experience at Aptem- Claim this Profile
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Topline Score
Bio
Ryan Waters
Stephen is a top professional, unflappable in the face of difficult situations and a true leader. Seamlessly smoothed over complex client relationships whilst the company was in hyper-growth phase when I worked with him at Yapily
Nathan McDonald
Stephen was a great customer success leader whilst we worked together at Yapily. I enjoyed working with him and the team on improving the customer journey to drive customer centricity in the business. A thoughtful approach behind all of his decisions. Stephen always gave feedback to me and the team, whilst asking for wider input to get the the best outcomes. A real asset who will drive tangible long term growth and real improvements quickly to any Customer Success team!
Ryan Waters
Stephen is a top professional, unflappable in the face of difficult situations and a true leader. Seamlessly smoothed over complex client relationships whilst the company was in hyper-growth phase when I worked with him at Yapily
Nathan McDonald
Stephen was a great customer success leader whilst we worked together at Yapily. I enjoyed working with him and the team on improving the customer journey to drive customer centricity in the business. A thoughtful approach behind all of his decisions. Stephen always gave feedback to me and the team, whilst asking for wider input to get the the best outcomes. A real asset who will drive tangible long term growth and real improvements quickly to any Customer Success team!
Ryan Waters
Stephen is a top professional, unflappable in the face of difficult situations and a true leader. Seamlessly smoothed over complex client relationships whilst the company was in hyper-growth phase when I worked with him at Yapily
Nathan McDonald
Stephen was a great customer success leader whilst we worked together at Yapily. I enjoyed working with him and the team on improving the customer journey to drive customer centricity in the business. A thoughtful approach behind all of his decisions. Stephen always gave feedback to me and the team, whilst asking for wider input to get the the best outcomes. A real asset who will drive tangible long term growth and real improvements quickly to any Customer Success team!
Ryan Waters
Stephen is a top professional, unflappable in the face of difficult situations and a true leader. Seamlessly smoothed over complex client relationships whilst the company was in hyper-growth phase when I worked with him at Yapily
Nathan McDonald
Stephen was a great customer success leader whilst we worked together at Yapily. I enjoyed working with him and the team on improving the customer journey to drive customer centricity in the business. A thoughtful approach behind all of his decisions. Stephen always gave feedback to me and the team, whilst asking for wider input to get the the best outcomes. A real asset who will drive tangible long term growth and real improvements quickly to any Customer Success team!
Experience
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Aptem
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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VP Customer Experience
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Jun 2023 - Present
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Yapily
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United Kingdom
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Software Development
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1 - 100 Employee
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Head of Customer Success
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Oct 2021 - Dec 2022
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Tradeshift
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Director, Seller Onboarding
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Apr 2019 - Nov 2020
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Director, Technical Onboarding
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Jan 2019 - Apr 2019
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Head of Enrolment Process
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May 2017 - Dec 2018
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Coupa Software
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United States
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Software Development
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700 & Above Employee
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Senior Manager, Supplier Enablement
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Jul 2016 - Apr 2017
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Tungsten Network, a Kofax company
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Head of Technical Consultancy, EMEA and APAC
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2011 - Jun 2016
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Mapping Controller
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Sep 2008 - 2011
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LexisNexis
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IT Services and IT Consulting
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700 & Above Employee
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Lead Design Analyst, European Content Operations
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Oct 2006 - Sep 2008
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Manulife
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Canada
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Insurance
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700 & Above Employee
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Actuarial Systems Designer
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2001 - 2006
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Education
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1996 - 2001
McMaster University
Honours B.Sc.
Community
