Software Quality Assurance Engineer

• Mar 2022 - Present

Software Quality Analyst

• Jan 2019 - Jul 2021

Solutions Specialist

• Jul 2017 - Dec 2017

 Carries out all duties of a Solutions Consultant. Works as a Project Architect able to integrate various Technologies as needed. Largely worked on Datacenter Facilities’ Solutions, Design and Build. Maintains partnership between the Company, Principals and trusted subcontractors. Leads all projects that fall under Datacenter Facility solutions.

Solutions Consultant

• Aug 2013 - Jun 2017

 Handles various Power and Cooling Datacenter solutions from the top 3 vendors (Schneider-electric, Emerson and Eaton). Provides various datacenter solution recommendations ranging from UPS, PACU, Environmental Solutions, Datacenter Infrastructure Management System, PDU, etc. Responsible for 100% accuracy and completeness of system solutions in accordance to the company’s focused technology products based on scoping, site survey and qualification activities. Timely submits accurate technical proposal conforming to overall solution design. Conducts Product / Solution Presentation and/or Demo. Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solution. Works directly with customers, account teams and solution architects to help plan and design optimal solutions. Works closely with various technical consultants and/or engineers to identify and resolve issues. Maintain a high level technical expertise in industry trends and technologies. Show less

Monitoring Applications Engineer

• Aug 2011 - Jun 2013

 Provides technical assistance via phone or email focusing on UPS systems, Monitoring devices and software.  Becomes involved in all new products that fall into the DPG product responsibility.  Evaluates, prepares and submits proposals to clients per project concerning UPS for EMEA market units.  Assists callers on all technical inquiries that fall under Micro UPS group.  Conducts preventive corrective maintenance on all laboratory equipment.  Escalates unresolved cases.  Address concerns, compliments, and complaints from the field sales representatives, reseller partners, and end-user customers.  Enter inquiries, from phone calls and emails, into the issue tracking software.  Interact with product management and engineering to communicate feedback from field sales representatives, reseller partners, and end customers.  Work with Liebert Services support technicians and field engineers on SiteScan deployment and maintenance. Show less

Game Support Agent

• Nov 2009 - Jul 2011

 Promote and initiate interaction between players.  Respond to player inquiries.  Come up with and/or handle in-game events.  Showcase all the game and community features such as blogs, videos etc.  Monitor and moderate player behavior based on the rules and regulations in both game and the community forums.  Gather data necessary for daily reports.  Report, respond and escalate any emerging issue that may impact player experience.  Promote and initiate interaction between players.  Respond to player inquiries.  Come up with and/or handle in-game events.  Showcase all the game and community features such as blogs, videos etc.  Monitor and moderate player behavior based on the rules and regulations in both game and the community forums.  Gather data necessary for daily reports.  Report, respond and escalate any emerging issue that may impact player experience.

J1G/Senior Assistant

• Jan 2009 - Oct 2009

 Guide customers and help fix their Internet connection problems.  Troubleshoot e-mail and client software issues.  Product support to ensure customer satisfaction.  Guide customers and help fix their Internet connection problems.  Troubleshoot e-mail and client software issues.  Product support to ensure customer satisfaction.