Experience

A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Success Specialist

  • Sep 2022 - Present

  Contract Management & Compliance • Service Quoting & Pricing • Contract Agreement • Appointed by Customer Success Manager into Inside Sales and Support role for Chemical/Petrochem company • Provide customer quotes and maintain high standard of data quality through customer relationship management tools (CRM), and assume crucial role in guaranteeing clients receive top-tier service and support tailored to their shipping and logistics requirements • Oversee contract agreements, including pricing, deliver updates to contract agreements using contract management system, upholding company standards of compliance • Engage in customer-centric collaboration by closely partnering with clients, Sales Representatives, and internal departments such as Trade Management and Finance to deliver price quotes and address inquiries, cultivate customer relationships, and offer personalized services to gain insights into their specific business requirements • Initiate contract renewal planning sessions with sales representatives to identify client contract needs, formulate and execute strategic action plans, ensure timely delivery of comprehensive and accurate contracts • Conduct reviews of contract performance verifying adherence to terms and identify and resolve conflicts or necessary changes, frequently engage with stakeholders and legal and regulatory authorities to address pricing decisions and operational cost considerations • Manage responsibilities through extensive knowledge of web-based software, Microsoft Office suite, including Outlook, Excel, Word, and PowerPoint, create and modify spreadsheets, basic formulas, and advanced features like VLOOKUPs and pivot tables NOTEWORTHY HIGHLIGHTS: • Achieved 25% growth in sales verticals profile, leading to a merit increase • Excell in improving customer relationships and securing repeat business, driven by Key Performance Indicators (KPIs) • Proficiency in SalesForce, Seismic, Microsoft Excel, Cloud-based software, and SAP Show less



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Account Manager

  • May 2019 - Sep 2022

  Strategic Data Analysis • Client Relationship Management • Data-Informed Insights • Recruited by General Manager, reported to Junior Data Analysis to oversee Quarterly Business Reviews (QBR), Data Analysis, Process Improvement, KPIs, Account management for process improvement and training• Conducted account volume analysis to facilitate distribution of comprehensive KPI reports, encompassing essential components such as demand planning, ad-hoc insights, in-transit analysis, cost/benefit analysis• Primary point of contact for routine business inquiries within managed accounts, handling customary business requests with a keen focus on maintaining seamless communication and fostering strong client relationships• Harnessed data-driven insight, utilized internal analytical resources and market intelligence to extract valuable customer insights and understand customer behaviors and preferences, driving targeted business strategies• Forged strategic partnerships with operations and product/supply teams, orchestrated implementation of Standard Operating Procedures (SOPs), facilitated realization of seamless operational processes and exceptional outcomesNotable Highlights:• Played crucial role in improving business processes, aligning teams, and enhancing customer relationships through a structured and strategic approach to assessing performance, setting goals, and planning using Nexus, Cloud-based software, SAP, Excel, PowerPoint, etc. Show less

• Operations Analyst

  • May 2019 - Apr 2022



COSCO SHIPPING Lines (North America) Inc.

• United States
• Maritime Transportation
• 400 - 500 Employee

• Shipping Line Export Analysis

  • Apr 2016 - May 2019

  Stakeholder Collaboration & Compliance• Schedule Management • Document Precision & Integrity Appointed by Documentation Manager, reported to Export Manager in Container Traffic to oversee vessel load lists and customs compliance • Collaborated with maritime stakeholders to ensure compliance of customers' containers and smooth loading onto intended vessels, identifying and intervening with potential issues to minimize disruptions • Efficient vessel schedule management, communicated schedule adjustments to customers and documentation personnel • Oversaw preliminary documentation for submission of essential documentation, including initial Cargo Booking Form (CBF) and load list pivotal for streamlined operations • Processed regulatory documents such as Hazardous Documents and Manifests, Container/Tank Certificates and Surveys, Electronic Export Information (EEI), Verified Gross Mass (VGM) reports, Gas/Battery statements, and Validated Auto Titles • Optimized cargo utilization, initiated contact with customers, maximizing vessel space utilization for efficient cargo placement aboard vessels Show less



Igm Corp

• United States
• Wholesale
• 1 - 100 Employee

• Outside Sales Representative

  • Feb 2016 - Apr 2016

  Talent Development & Management • Business Expansion Strategy • Sales Leadership • Identified and contributed to growth of Regional Area Managers to foster a robust managerial team • Spearhead dynamic growth and establishment within region that laid groundwork for enduring success • Consistently surpassed sales targets and goals, designed and executed strategic sales blueprinting Talent Development & Management • Business Expansion Strategy • Sales Leadership • Identified and contributed to growth of Regional Area Managers to foster a robust managerial team • Spearhead dynamic growth and establishment within region that laid groundwork for enduring success • Consistently surpassed sales targets and goals, designed and executed strategic sales blueprinting



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics

  • Oct 2015 - Feb 2016

  Seasonal role Seasonal role



Cheryl K LLC

• Greater Houston

• Senior Dispatcher

  • Mar 2013 - Oct 2015

  Customer Satisfaction • Efficient Records Management • Issue Resolution • Maintained profit margins for 15 key clients, effectively managing financial targets while fostering and nurturing valuable client relationships • Oversaw documentation for unit and office deliveries and pickups, collaborating closely with drivers and customers to address potential damage concerns and minimize service disruptions proactively • Managed comprehensive records, inputting information into systems and ensuring timely completion, accurate recording, and proper filing of daily, weekly, and monthly paperwork • Resolved customer issues by identifying solutions, offering clear explanations, taking action to rectify problems, and following up to ensure customer satisfaction • Prepared and facilitated monthly training sessions and organization of presentations for employees Show less