Experience

Rock My Resume

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2023 - Present

  • Guides and supports clients through the career transition process, resulting in a 25% increase in successful job placements on average. • Conducts career assessments, including interest, skill, and values assessments, to help clients identify their strengths and develop a career plan that aligns with their goals. • Provides personalized coaching sessions, offering practical advice on job search strategies, interview skills, and networking techniques to help clients achieve their career objectives. • Maintains a strong network of industry contacts and resources to connect clients with job opportunities and provide them with insight into specific career paths. Show less



New Era Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Migration Specialist

  • Mar 2023 - Jul 2023

  • Led cross-functional teams, collaborating with stakeholders, subject matter experts, and technical teams to assess business needs, define migration goals, and develop comprehensive migration plans. • Developed and implemented automated migration processes, reducing manual effort, and improving efficiency. • Conducted thorough data analysis and quality assessments, ensuring data completeness, accuracy, and consistency across systems and databases post-migration. • Resolved critical migration issues and roadblocks by applying innovative problem-solving skills and collaborating with cross-functional teams. Show less



BMC Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Specialist

  • Jan 2019 - Dec 2022

  • Streamlined and optimized the help desk ticketing system, resulting in a significant reduction in response and resolution times as well as significant customer satisfaction and productivity enhancements. • Developed and delivered comprehensive training programs for end-users to increase proficiency and reduce support requests. • Implemented robust security measures, including firewall configurations and user access controls, leading to zero security breaches. • Received recognition for outstanding customer service and technical support, consistently maintaining high customer satisfaction ratings. Show less



Eastern Virginia Medical School

• United States
• Higher Education
• 700 & Above Employee

• Certified Nursing Assistant

  • Apr 2013 - 2017



Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Prior Authorization coordinator

  • 2011 - 2017