Teacher of Computer Science

• May 2021 - Present

Teacher of Computer Science

• Sep 2019 - Apr 2021

Data Centre Technical Specialist

• Jun 2009 - Mar 2018

Duties: -To advise specialist teams in the delivery of new / changes to IT Infrastructure, to enable them to provide secure, flexible and continuous operations in support of the business.Project Delivery & Workflow – Manage all aspects of hardware delivery on behalf of projects (includes communication, power, data cables – fibre / copper, etc.). Management of key stakeholders and ensuring standards are adhered to.Manage site issues in a timely manner to ensure that the risk to service is minimised or eradicated. Decommissioning Hardware – Manage the decommissioning of hardware, power & data cables.Develop and Maintain Department SharePoint Pages.Update AutoCAD drawings

Operations Analyst

• Jun 2006 - Jun 2009

Duties: -Review Incident and problem records and resolve.Raise and approve change recordsMaintain site access and deliveries databasesProduce Monthly Incident, Problem and Change Statistics for ManagementSite ManagementMaintain Internal Website

Media Operator

• Apr 2002 - Jun 2006

Duties: -Liaise with couriers to arrange deliveries/collections.Monitor systems for media requestsDespatch mediaProject WorkContact Engineers with regard to problems.

Telephone Support / I.T. Engineer

• Nov 2001 - Mar 2002

Duties: - Train customers in the use of web design softwareProvide technical telephone support.Build and repair PC systems.Analyse and repair PC's at customers’ sites. Duties: - Train customers in the use of web design softwareProvide technical telephone support.Build and repair PC systems.Analyse and repair PC's at customers’ sites.

Data Prep / IT Assistant

• Aug 2001 - Nov 2001

Duties: -Analyse and Develop Excel spreadsheets for use in internal systems.Prepare data sent by customers to be imported into database.Liaise with Couriers to arrange deliveries. Duties: -Analyse and Develop Excel spreadsheets for use in internal systems.Prepare data sent by customers to be imported into database.Liaise with Couriers to arrange deliveries.

Customer Relations Advisor

• Sep 2000 - Aug 2001

Duties: -Acknowledge and reply to incoming correspondenceResolving customer complaintsProvide support to the call centre Duties: -Acknowledge and reply to incoming correspondenceResolving customer complaintsProvide support to the call centre

MIS / Systems Analyst

• Dec 1998 - Mar 2000

Duties: -Administer the Year 2000 projectInstall & Configure New PC's & MacsSolve Problems with the Network, Computers or SoftwareAnalyse & Develop FileMaker DatabaseDevelop Macros in Word & ExcelMaintain Backups Duties: -Administer the Year 2000 projectInstall & Configure New PC's & MacsSolve Problems with the Network, Computers or SoftwareAnalyse & Develop FileMaker DatabaseDevelop Macros in Word & ExcelMaintain Backups

Helpdesk Assistant

• Jul 1996 - Oct 1998