Stephen Spiegel
Senior Technician at Bergen County Prosecutor's Office- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Credentials
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A+
-Aug, 1996- Oct, 2024
Experience
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Bergen County Prosecutor's Office
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Law Enforcement
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1 - 100 Employee
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Senior Technician
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Sep 2012 - Present
Ensure the security of data, software and hardware to allow the user community to access their specific data within the secured personal directories on the network Monitor software that delivers information of real time connections between our Helpdesk and each Police Department in the county Test software used by each Police Department to ensure that the software is operational. Work with NJ State Computer Support for all software failures Create and resolve Helpdesk tickets, for internal and external client base to resolve any technical issues for both workstation issues, back-end server issues, network issues and applications issues Provide phone support, technical assistance and resolutions to the client base for many standard workstation applications which include but not limited to MS Office suite, WordPerfect, Internet Explorer, Adobe as well as proprietary applications which include BEAST, Secure OS, IPas, and Infoshare, Gear Player Configuration, Installation, Troubleshooting and Management of new and existing laptops or desktop workstations including all workstation related peripherals used by the client base such as printers, keyboards, mouse, monitors, power supplies, cameras, scanners, dictation devices, etc Created installation documentation for various software applications including the Beast Software and Beast Printers, Gear Player, Secure OS, Media Player Codec Pack, etc. Assist on the completion of dept. projects for hardware/software upgrades/updates Lead Installer for the Bergen Law Enforcement Cisco Router Network Upgrade Project Lead for installation of Warehouse cameras and ongoing management and support of all camera infrastructure and client viewing Primary technical support for BCPO client base using the Beast Evidence Tracking software and Barcode Label printers and peripherals Communicate with the Help Desk, Network Operations Group and Management with technical information gained from resolving issues with client base Show less
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UBS Investment Bank
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Investment Banking
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1 - 100 Employee
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Contractor as On-Site Consultant - Project Leader
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Aug 2010 - Dec 2010
Worked in coordination with Project Managers to assist on the collection of applications for the Desktop Transformation Project – A strategic global multi-year initiative delivering a firm-wide unified desktop solution. Collected Inventory of all Applications within multiple divisions. Sorted through 3500+ Applications to determine ownership per division. Used App Tracker, an application developed with SharePoint, to track and inventory all applications used or owned by employees for each division. Assisted on modifying internal website questionnaire for Desktop Transformation Survey, to determine application ownership for remediation. Show less
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ADP
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Lebanon
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Architecture and Planning
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1 - 100 Employee
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Technical Support Analyst
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Sep 2009 - Aug 2010
Provided ongoing support, technical assistance and consultation to the applicable business client base, ADP associates, and third party consultants regarding product capabilities and product problems utilizing technical expertise, product training and knowledge of applicable business (payroll, HR Benefits) networks, programming and relational database concepts. Diagnosed, troubleshot and resolved functional and technical related product problems for very complex, customized and high profile clients. Worked closely with various groups to troubleshoot and resolve issues including – Implementation, Region Support, and Client and Management groups. Managed CRM database ensuring issues and client contacts are accurately documented. Developed knowledge base documentation, sharing product knowledge and problem resolution. Managed support efforts with other associates and groups within ADP. Created reports and recommendations for the Development organization to clearly document product issues and resolutions. Provided information gained through troubleshooting client issues and Development to positively influence product architecture. Show less
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Technical Support Analyst II
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Feb 2007 - May 2009
Technical support of ADP Payroll Software. Comprehensive knowledge of ADP Payroll Products – Pay Expert, PC Payroll for Windows, Reportsmith, ADP Reporting, iPay Statements, Digital Certificates. Comprehensive knowledge for installing Payroll software on workstations and servers. Supported ADP Client base for application issues, communication problems, and database errors via phone and/or remote connection to the clients systems. Technical support of ADP Payroll Software. Comprehensive knowledge of ADP Payroll Products – Pay Expert, PC Payroll for Windows, Reportsmith, ADP Reporting, iPay Statements, Digital Certificates. Comprehensive knowledge for installing Payroll software on workstations and servers. Supported ADP Client base for application issues, communication problems, and database errors via phone and/or remote connection to the clients systems.
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Panasonic North America
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Network Operations Administrator
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2004 - 2005
Project Leader for inventory project of all wiring closets/infrastructure for Panasonic facility, as well as all devices connected to LAN to justify upgrades, adjust billing tariffs, and eliminated open and unaccounted network ports on the network.Created database to track accountability of network infrastructure to eliminate and/or minimize network problems as they occurred. Responsible for increasing division income by $1.2 million per yearProvided database access to Help Desk to assist with support of the client base with any network related problems. Show less
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Senior Network Administrator
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2002 - 2004
Employee of the Quarter – 2nd Quarter 2002Liaison between Network Administration and the Directors, VP’s, and Executives within the various business units to identify their needs, concerns and priorities within their own organization.Developed and implemented a cost effective purchase/lease program of new computers by determining the specific computer needs within each business units Worked with management to determine a standard company policy for ordering new computers, processing requests, installation and billing for voice and email. Developed standard protocol for internal process flow for the setup and activation of the Blackberry.Created documentation for installation and support of Palm and Blackberry Wireless PDA’s. Created database to track and record necessary billing information for wireless devices. Responsible for processing requests from client base and creating work tickets for installation, configuration and replacement of computer systems and peripherals as well as creating new user id’s and permissions on the LAN.Provided updated technical information to Help Desk, Technicians and Administrators for all wireless devices. Show less
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Panasonic Industrial Devices Sales Company of America
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United States
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Appliances, Electrical, and Electronics Manufacturing
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100 - 200 Employee
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Senior Workstation Engineer
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1997 - 2002
Created and implemented standard remote procedure for client base to access network remotely. Participated in the development of standardizing documentation for various software installations. Responsible for installation, repair and troubleshooting, as well as phone support for all hardware and software problems for the various business units client base. Supported high volume of configurations and customizations of hardware. Maintained a high level of customer satisfaction which included communicating with team members and management for all support issues for entire client base. Show less
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Emtec Inc.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Field Engineer
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1994 - 1997
Responsible for installation, repair and troubleshooting computer systems for all hardware and software problems. On-site computer and network support for various Fortune 500 Companies in NY and NJ – CPC/Best Foods, Panasonic, Tiffany & Co., Calvin Klein, Lenox, Ammirati Puris and Lintas, BMW Corp, Merck. Worked with client’s Help Desk to install, maintain, and troubleshoot computer hardware and software issues as well as all computer peripherals and printers on the LAN. Responsible for installation, repair and troubleshooting computer systems for all hardware and software problems. On-site computer and network support for various Fortune 500 Companies in NY and NJ – CPC/Best Foods, Panasonic, Tiffany & Co., Calvin Klein, Lenox, Ammirati Puris and Lintas, BMW Corp, Merck. Worked with client’s Help Desk to install, maintain, and troubleshoot computer hardware and software issues as well as all computer peripherals and printers on the LAN.
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Education
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1987 - 1990
DeVry Institute of Technology
Electronic Technical Degree, Computer Electronics and Technology
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