Experience

Adcomm MDU Services

• Telecommunications
• 1 - 100 Employee

• Area Field Supervisor

  • Jan 2022 - Present

  Northern Gulf Area



Communications Construction Services/American Warrior Networks

• Broadband installation and Headend Lead Technician

  • Nov 2018 - Feb 2022

  United States Responsible for headend reception of satellite communications and transmission of services to over 2000 households.



iQor, Inc

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Rep

  • Aug 2018 - Nov 2018

  Crestview, Florida Call Center attendant for Direct TV customers providing assistance on billing issues, equipment and programming upgrades, and troubleshooting equipment problems. Used corporate decision matrix to assist customers based on the issue or concern the customer is calling about



Unemployed

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Unemployed

  • Sep 2017 - Nov 2018

  Home Available for immediate fill.



Planned Systems International, Inc

• Clinical Information Systems Trainer/Regional Lead Trainer

  • Apr 2013 - Sep 2017

  Eglin AFB, Florida Provided training by various methods to functional users for the following systems: AHLTA, CHCS, ICDB, MiCare, Essentris. Conducted business process reengineering activities to maximize clinic effectiveness using software applications. Documented training activities conducted, communicated effectively across the training team and to clincal staff. Performed configuration, implementation and maintenance support for above mentioned systems.



Computer Generated Solutions, Inc

• AHLTA Systems Analyst/Functional SME

  • Jan 2005 - Apr 2013

  Eglin AFB, Fl Responsibilities include: Initial classroom and one-on-one training for all assigned users of AHLTA, the DOD electronic health record, Dragon Naturally Speaking Voice Recognition Software, Secure Messaging (MiCare) developed and maintained site specific course materials and training plans coordinated directly with MTF QAE to ensure user training needs are met Performs daily assistance to AHLTA users on site and at remote clinics to include general technical advice and support on AHLTA issues… Show more Responsibilities include: Initial classroom and one-on-one training for all assigned users of AHLTA, the DOD electronic health record, Dragon Naturally Speaking Voice Recognition Software, Secure Messaging (MiCare) developed and maintained site specific course materials and training plans coordinated directly with MTF QAE to ensure user training needs are met Performs daily assistance to AHLTA users on site and at remote clinics to include general technical advice and support on AHLTA issues and associated clinical applications with clinical support to 1400+ users to include upgrade training to all personnel as new builds and patches are installed Assists systems’ personnel with installing upgrades, testing, configuration and troubleshooting technical problems with AHLTA software using root cause analysis. Assisted in data gathering and analysis associated with AHLTA troubleshooting, assisted users in submitting local trouble tickets for problem resolution Documents all user training and contacts via monthly progress reports with copies to site Quality Assurance Evaluator (QAE) and IBM Project Manager for AHLTA are met with either Instructor Led Training (ILT) and/or Structured On-the-Job Training (SOJT) Show less



Kellogg, Brown & Root Services

• Information Technology / Communications Supervisor

  • Sep 2003 - Sep 2004

  Designed, planned and procured equipment required for two separate forward operating base’s (FOB) satellite communications infrastructure, supervised and assisted the technicians during installation of all communications systems equipment during bare-base stand up at both FOBs. This included: satellite communications stations, Nortel PBX systems, and intranet backbone architecture - equipment and cabling, to include all subsystems and end user equipment connections required to provide Command… Show more Designed, planned and procured equipment required for two separate forward operating base’s (FOB) satellite communications infrastructure, supervised and assisted the technicians during installation of all communications systems equipment during bare-base stand up at both FOBs. This included: satellite communications stations, Nortel PBX systems, and intranet backbone architecture - equipment and cabling, to include all subsystems and end user equipment connections required to provide Command and Control communications for the support staff and camp personnel. Provided all necessary training and desktop support for the end users and daily maintenance on camp communications infrastructure in a timely manner Ordered equipment and supplies necessary for daily upkeep and system upgrades as needed as well as provides end-user software application training as needed, installed and maintained Nortel PBX system Show less