Territory Manager

• Dec 2019 - Present

Parts Interpreter

• Dec 2018 - Jan 2019

Business Development Manager

• May 2018 - Aug 2018

I was successful in creating opportunities for the business with high profile companies such as Teys Australia, Sibelco Limited, Walz Group and Berg Engineering to name a few. Unfortunately, many opportunities were lost due to management of business, a lack of resources in estimating, no quality assurance accreditation and poor customer service. I was successful in creating opportunities for the business with high profile companies such as Teys Australia, Sibelco Limited, Walz Group and Berg Engineering to name a few. Unfortunately, many opportunities were lost due to management of business, a lack of resources in estimating, no quality assurance accreditation and poor customer service.

Aftermarket Sales Manager / Parts Manager Northern Region

• Jun 2015 - May 2018

Leading global manufacturer of mineral processing and handling equipment including crushers, screens and feeders. RESPONSIBILITIES • Maintain telephone and face to face contact with existing customers and source opportunities for new business in machines, parts and service. • Achieve Parts Sales Budgets contribution & agreed targets by demonstrating competent market growth skills. • Participate in and comply with the Company’s safety-first culture. • Actively promote the sales of parts and service to achieve KPI’s, budgets and performance milestones. • Preparation of quotes, purchase orders and other documentation, ensuring prompt and accurate delivery of parts. • Attend customer sites where required to maximise sales. • Ensure parts are despatched in a timely manner and customers are kept up to date with their sales order. • Identify and secure opportunities to grow parts sales. • Develop a solid working relationship with customers to understand their business, identify opportunities for future part sales. • Provide technical support on parts and services and assist customers with identifying the correct part. • Communicate information on equipment problems, potential enhancements and new customer requirements to other teams within the company. • Prepare formal tenders and quotations for the sale of replacement parts and maintenance services. • Follow up quotations with customers. • Monitor Pronto and inventory levels and replenish stock as necessary and adjust min/max levels where required. • Direct the Store to ensure all orders are receipted and despatched in a timely manner. • Manage monthly stock cycle count in accordance with Terex policy. • Maintain monthly and annual parts sales forecasts utilizing WIP tracker.

Account Manager

• May 2011 - Aug 2014

RESPONSIBILITIES • Effectively deal with sales enquiries including:  Interpretation of client product needs  Preparation of estimates and quotes  Receive and process client orders  Liaise closely with internal sales & warehouse staff  Have a close relationship with production and finance departments • To provide the highest possible standard of representation to both new and existing customers. • Have a sound knowledge of the organisation’s products and manufacturing capabilities • Maximise time externally and when applicable, internally, for the purpose of extracting or identifying:  Orders and enquiries  New products  New clients and markets  Information relating to market trends and opposition activities • Visit existing customers on a regular basis • Cold call to new clients on a planned and impulse basis • Provide weekly and monthly sales reports to State Sales Manager • Provide assistance and complete various tasks as required by the State Sales Manager • Handle telephone sales and enquiries as required • Awareness of competitor’s products and capabilities • Service designated rural areas, which may require an overnight stay • Respect vehicles as supplied by the company, making sure that scheduled services are completed on time and that the vehicle is kept in a clean and tidy condition • Forward planning of activities on a weekly basis • Regular follow ups on major quotations and enquiries in person or by phone • Front counter sales as required • Comply with all of the applicable occupational health and safety policies and procedures • Report any safety or environmental issues to the appropriate person • Participate in product training sessions • Advise Sales Manager of market intelligence in respect of customer needs, competitor activity and market segment prospects • Stock take duties as requested • Interpret drawings for the purpose of giving quotations • Resolve customer complaints both for product itself and delivery time

Business Development Manager

• Apr 2010 - May 2011

Technical Sales Representative

• Jul 2007 - Apr 2010

Neumann Steel is a manufacturer and retailer of concrete reinforcing mesh, bar products and accessories to the handyman, concreter, residential commercial builder, industrial and civil construction contractors, local and state government and reseller network. ACHIEVEMENTS • Achieved KPI’s and budgets. • Expanded customer base in my assigned territory from 61 accounts to 175 accounts over 3½ years. • Increased annual sales from $840,000 to $8,800,000 over 3½ years. (@ 28% GP) • Acknowledged by my branch manager as being the best ‘cold caller’ within the Neumann Steel business. • Developed loyalty and long-lasting relationships with my customer base. • Successfully completed training in Residential Estimating and Scheduling. • Acknowledged by some customers as being their best supplier representative.

Sales and Distribution / Merchandising

• Oct 2006 - Jul 2007

Coca Cola Goulburn Valley Sales Division, West End Qld Sales, distribution and merchandising of Goulburn Valley brand chilled juice products to various food & beverage customers within a designated territory of the Brisbane and Gold Coast Area. ACHIEVEMENTS • Increased customer base 140% through consistent, reliable service • Achieved agreed customer call levels and profit objectives • Ensured refrigeration equipment correctly utilised and maintained • Built and maintained strong and long-term relationships with customers • Ensured merchandising standards maintained to CCA requirements • Reduced out of code stock by adjusting stock levels of short date product on a seasonal basis • Ensured new lines promoted at outlets • Ensured prompt and effective resolution of any conflict • Attended and participated at all team meetings and actively promoted a team culture • Complied with CCA policies, guidelines and standards

Contract Distributor

• Feb 2001 - Oct 2006

Sales, distribution and merchandising of Berri products to a diverse range of customers located from Grafton to Ballina. ACHIEVEMENTS • Increased gross sales from $169000 per annum (14% GP) to $475000 per annum (20% GP) through successful value added business and cold calling • Achieved sales budget targets as determined by Berri • Achieved core ranging targets as determined by Berri • Ensured refrigeration equipment correctly utilised and maintained • Built and maintained strong and long-term relationships with customers • Ensured merchandising standards maintained to Berri requirements • Reduced out of code stock by adjusting stock levels of short date product on a seasonal basis • Ensured new lines promoted at outlets • Ensured prompt and effective resolution of any conflict • Attended and participated at all team meetings and actively promoted a team culture • Complied with Berri policies, guidelines and standards • Successfully reduced lead times for payment of accounts from 45 days to 20 days

Factory Supervisor

• Sep 1994 - Sep 1999

CSR Hume’s is a division of CSR Construction Materials and is a manufacturer of Precast and Prestressed concrete products. RESPONSIBILITIES • Manage production staff levels to meet required tonnes per day finished product. • Manage levels of raw materials to meet production levels • Manage and drive business policy’s on safety and quality • Achieve business targets and KPI’s • Establish and maintain site quality assurance standards to comply with Quality Manual • Represent site at safety and quality audits ACHIEVEMENTS Management and Production  Elected as Team Leader Factory Management Team  Elected as Team Leader Factory Enterprise Bargaining Team  Ensured Grafton factory met required production budgets by planning and supervising production, resulting in improved levels of output  Conducted inductions and training of employees and maintained appropriate documentation, resulting in a more efficient workforce, minimal lost time, improved product quality and a safer work environment  effective purchasing of factory needs.  Developed and implemented factory preventative maintenance system and check sheets  Organised prestressed projects i.e.: Checked drawings, communicated requests for design change, purchased materials for mould changes and for castings, organised mould changes, set up relevant check sheets, maintained compliant files of all documentation and individual product check sheets, NATA test certificates etc.  Elected as Team Leader Safety Improvement Team  Maintained Occupational Health & Safety compliance and documentation  Appointed Quality Assurance Supervisor by NSW State Manager 1996  Maintained ISO9002 Quality Systems in accordance with CSR Hume’s Quality Manual and Quality Procedures manual including: Prepared and implemented Quality Plans, Work Instructions, Check sheets and mix designs  Conducted Internal Quality Audits of CSR Hume’s factories.  Provided Technical Sales support to the customer service team and customers.

Quality Assurance Officer

• Jan 1994 - Sep 1994

Manufacturer of Prestressed concrete railway sleepers for national rail network. RESPONSIBILITIES • Maintain company quality assurance system • Carry out inspection and testing in accordance with Quality system ACHIEVEMENTS  Maintained quality assurance testing and documentation in accordance with Rocla Quality Manual and Quality Procedures Manual and National Rail Specifications.  Conducted inspections of mould set up which provided early identification of faults  Conducted inspections of mould set up after oiling out and reinforcement placed and stressed  Sampling of batched concrete during pour and setting up and identifying test cylinders  Testing cured cylinders from previous shift to enable finished product in moulds to be destressed and removed  Maintained documentation of all processes  Prepared reports for Plant Manager and State Operations Manager

Branch Manager

• Dec 1990 - Oct 1991

My role involved setting up new wholesale/retail operation for sales of mild steel, aluminium and stainless steel structural sections and sheet, concrete reinforcing products, personal protective equipment, gates and gate fittings, wire and color bond fencing, welding and grinding consumables etc., ongoing management of all sales, inventory and administration functions of the operation. ACHIEVEMENTS  Successful negotiation for site location and subsequent council approvals, arranging grand opening day including official opening by the mayor of Grafton.  Recruitment and Training of staff  Appropriate stocking of yard to meet local market demand  Maintained computerised inventory/accounting system  Determined local market strategies and organised advertising to suit market demand  Leased with Suppliers and Head Office  Achieved internal and external sales exceeding head office budgets  Maintained expenditure to budget, increasing profitability

Owner

• Sep 1987 - Dec 1990

A small business in light engineering, fabrication and general sheet metal work. ACHIEVEMENTS  In early days we only had 1 tradesman and I worked on the factory floor at night while carrying out the overall management of the business during the day  Recruitment and development of personal – we eventually reached 7 employees  Promotion of operational activities  Successful acquisition of new business  Development of a loyal, repeat customer base  Purchasing of equipment, materials, consumables and personal protective equipment  Development of Safety, Training and Quality Policies and Procedures  Selection and implementation of computerised accounting/quotation/AutoCAD system  Successful in selling the business in order for family to relocate

Production Manager/Project Manager

• Jan 1980 - Sep 1987

Peace Engineering designs, manufacture, supply and install custom made noise control equipment. This includes acoustics louvres, acoustic doors, silencers, acoustic enclosures, plus much more. A family business which was founded in 1970, Peace Engineering strives to continue to achieve high levels of acoustic performance and customer satisfaction. Having it's own workshop and highly skilled tradesmen, Peace Engineering is capable of producing any custom made noise control projects. ACHIEVEMENTS  Supervised an average of 25 factory staff members, hiring additional staff as demand required  Planned and supervised production, resulting in improved levels of output  Tendered and managed state wide projects for Dept. of Public Works NSW for on-site acoustic upgrading of buildings in TAFE NSW system  Purchased tools, consumables, raw materials, personal protective equipment etc.  Negotiated delivery and installation arrangements with clients  Attended Trade Exhibitions  Sourced and implemented accounting and manufacturing computer system  Supervised the administration of the business during a difficult period at the request of the owners due to my accountancy experience