Experience

PULSE, a Discover company

• United States
• Financial Services
• 200 - 300 Employee

• Lead Business Systems Support Specialist

  • Apr 2022 - Present

  Houston, Texas, United States

• Senior Network Support & Billing Specialist

  • Jan 2018 - Mar 2022

  Houston, Texas, United States Provide support for Fulfillment Team by providing GEN Process related analytics, maintain Risk Management through report monitoring, IA requests, & procedure documentation and complete Fulfillment Operating Effectiveness in GEN PPWK process

• Service Technology Analyst

  • Sep 2013 - Jan 2018

  Houston, Texas, United States Responsible for the development, implementation, and operational maintenance of service applications for Client Service Operations.



American General Life Companies

• Senior Business Systems Analyst

  • Jan 2008 - Feb 2013

  Houston, Texas Area Systems Integration Department Responsible for facilitating the development and implementation of system solutions for mainframe and support computer systems for life insurance and annuity contracts.



VALIC

• Financial Services
• 500 - 600 Employee

• Business Analyst

  • Aug 2006 - Dec 2007

  Houston, Texas Area Responsible for the enhancement and maintenance of the internet based Retirement Manager system.



AIG American General

• Business Analyst

  • Nov 2003 - Aug 2006

  Houston, Texas Area Annuity Administration Department Responsible for providing all departmental support functions in the administration of annuity products.

• Associate Business Analyst

  • Jan 2001 - Oct 2003

  Houston, Texas Area Annuity Administration Department Responsible for providing departmental support functions for the Vantage One mainframe system.

• Supervisor

  • Mar 2000 - Dec 2000

  Houston, Texas Area Annuity Administration Department Responsible for the management of 5 employees on the Banc One variable annuity product team.

• Annuity Analyst

  • Aug 1999 - Feb 2000

  Houston, Texas Area Annuity Administration Department Responsible for processing financial and non-financial transactions, including correspondence, needed for the issuance and administration of individual variable annuity contracts.

• Annuity Issue Specialist

  • Mar 1999 - Jul 1999

  Houston, Texas Area Annuity Administration Department Responsible for the issuance of individual variable annuity contracts.