Experience

The Centre for Continuing Education

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Quality and Compliance Officer

  • Jan 2019 - Present

  Support the Centre in meeting funding and contractual quality and compliance requirements. This involves documentation of processes and procedures, conduct of internal audits and training internal staff. Also support project administration, enrolment and student administration processes. Support the Centre in meeting funding and contractual quality and compliance requirements. This involves documentation of processes and procedures, conduct of internal audits and training internal staff. Also support project administration, enrolment and student administration processes.



Northeast Health Wangaratta

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• ICT Service Delivery Officer

  • Sep 2016 - Jan 2019

  As the senior service desk technician provide support for ICT applications and infrastructure at NHW. Work includes a broad range of complex technical activities in a variety of contexts. In this position I investigate, define and resolve complex issues exercising a substantial personal responsibility and autonomy. NHW has a fleet of more than 500 end user devices, 70 servers, a complex local network supporting a wide variety of end user applications.

• IT Help Desk Coordinator

  • Mar 2010 - Sep 2016

  As part of a small team, and as an IT professional, ensure that hardware, networks, software and services are delivered in a secure, robust, flexible and cost effective manner. Assign tasks to appropriately skilled technicians and maintain rosters. Monitor service desk queues.This is a diverse technical role involved in installing and maintaining almostall of the IT systems and software utilised at Northeast Health Wangaratta. The role includes such activities as:• local area network management, including maintain firewall and internet filtering proxy. The network includes more than 20 edge switch stacks as well as core switching.• Setup and maintain application servers including both Windows, Linux and Unix operating systems. This includes involvement with MS Exchange, MS SQL and MS Sharepoint servers.• Setup and maintain a VMWare hypervisor stack including some SAN administration.• Maintain the Unix/Ingres based patient management database system.• Managing system monitoring systems (OpManager), including developing workflows and alerts.• Desktop life cycle, deployment, maintenance and troubleshooting, replacement for a fleet of around 500 units.• Setup and maintain applications (the hospital uses more than 75 different clinical and administration applications).• Printer deployment and administration (over 50 printers and multi function devices).• User administration (using active directory as well as application based security, e.g. Unix access)• Liaison with suppliers, local and regional management and staff.

• IT Systems Officer

  • Apr 2008 - Mar 2010

  As a member of a small team, maintain IT networks, hardware, and software to ensure that services delivered are secure, robust, flexible and cost-effective.

• Return to Work Coordinator

  • Feb 2006 - Apr 2008

  Manage workers compensation claims and coordinate the return to work of injured employees in accordance with the Accident Compensation Act, policies and procedures.



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Account Manager

  • Mar 2005 - Dec 2005

  Coordinate the services of a geographically diverse team delivering workers' compensation claim management and return to work services for self insured clients. Coordinate the services of a geographically diverse team delivering workers' compensation claim management and return to work services for self insured clients.



Comcare

• Australia
• Government Administration
• 300 - 400 Employee

• Business Analyst

  • Jan 2001 - May 2004

  Review, develop and, where necessary re-engineer, processes within a large claim management organisation. Undertake statistical analysis and reporting to national divisional leadership.

• Various

  • Jun 1985 - Dec 2000

  As a workers' compensation specialist fill variety of roles including team leader, unit manager and state manager.



Department of Defence

• Melbourne

• Various

  • Jan 1977 - Jun 1985

  Fill a variety of roles commencing as a stores clerk and warehouse internal stock take. Transferred to the regional office as a workers' compensation claims officer. Fill a variety of roles commencing as a stores clerk and warehouse internal stock take. Transferred to the regional office as a workers' compensation claims officer.