Experience

CommsCloud

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Delivery Specialist

  • Dec 2020 - Present



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer

  • Mar 2017 - Oct 2020



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• TDM Specialist - Enterprise Voice Support

  • Apr 2012 - Feb 2017

  Evaluation of Voice Technology Requests, Consultancy to end users and recommendation of the most suitable solutions.Planning and Project Management of Voice Technology Installations, which encompasses the following: o Completion of all relevant documentation required for the installation of Voice Technology.o Ensuring that System and Cabling requirements are adhered to.o Ensuring that the correct infrastructure and technology is catered for.o Advising the End User on What Level of Technology is required.o Over seeing Installation and Final Commissioning of site.o Co-ordination between the End User and the Service Provider, in ensuring that the adequate training of personnel as well as back-up staff is provided.Ensuring Continued Quality and Cost Effective Services from Voice Technology Vendors, Contractors and Service Providers, which relates directly to the installations and maintenance. Voice Request Applications and Tracking of InstallationsTelephone Management Systems Support - UnisonLiaising Between Vendor/Contractor/Service Provider and the End User.Managing on-going queries and fault resolution for Q-TV and Success on Hold. Handling of Incident Management Escalations nationallyImplementation of New Helpline (Red Phone) in branches nationally.Processing of Shopping Cart Requests / Purchase Orders for Voice Hardware.More recently assisting users with Cisco VoIP (Towers West)



Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Specialist Voice Analyst

  • Oct 2009 - Mar 2012

  Evaluation of Voice Technology Requests, Consultancy to end users and recommendation of the most suitable solutions.Planning and Project Management of Voice Technology Installations, which encompasses the following: o Completion of all relevant documentation required for the installation of Voice Technology.o Ensuring that System and Cabling requirements are adhered to.o Ensuring that the correct infrastructure and technology is catered for.o Advising the End User on What Level of Technology is required.o Over seeing Installation and Final Commissioning of site.o Co-ordination between the End User and the Service Provider, in ensuring that the adequate training of personnel as well as back-up staff is provided.Ensuring Continued Quality and Cost Effective Services from Voice Technology Vendors, Contractors and Service Providers, which relates directly to the installations and maintenance. Voice Request Applications and Tracking of InstallationsTelephone Management Systems SupportLiaising Between Vendor/Contractor/Service Provider and the End User.Managing on-going queries and fault resolution for Q-TV and Success on Hold. More recently assisting users with Cisco VoIP(Towers West)



Desert Star Trading 304 (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jul 2006 - Aug 2009

  Creation of Timelines for Projects, Purchases, Installations and Maintenance.Planning and Project Management, which encompasses the following: o Completion of all relevant documentation required for the installation.o Ensuring that System and Cabling requirements are adhered to. Completion of all relevant documentation required for the installation of Voice Technology.o Ensuring that System and Cabling requirements are adhered to.o Ensuring that the correct infrastructure and technology is catered for.o Ordering and Tracking the progress of Equipment.o Ensuring the correct support technology is ordered and installed.o Liaising with Onsite Electrical Consultants, Architects, Building Contractors, and Site Project Managers. o Over seeing Installation and assisting with Final Commissioning of site.o Providing Valuable on-going support and follow up maintenance issues.Tracking of Installations & Projects.Access Control Management Systems Support and maintenance of accurate and complete DatabaseLiaising Between Vendor/Contractor/Service Provider and the End User.Ensuring that all relevant information is recorded per Installation and that ultimately a complete Database can be compiled.



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Specialist Voice Analyst

  • Dec 1997 - Jun 2006

  Creation of Budgets Guidelines for use by cost centre managers in budgeting for Voice Technology purchases, installations and maintenance.Evaluation of Voice Technology Requests, Consultancy to end users and recommendation of the most suitable solutions.Planning and Project Management of Voice Technology Installations, which encompasses the following: o Completion of all relevant documentation required for the installation of Voice Technology.o Ensuring that System and Cabling requirements are adhered to.o Ensuring that the correct infrastructure and technology is catered for.o Advising the End User on What Level of Technology is required.o Over seeing Installation and Final Commissioning of site.o Co-ordination between the End User and the Service Provider, in ensuring that the adequate training of personnel as well as back-up staff is provided.Ensuring Continued Quality and Cost Effective Services from Voice Technology Vendors, Contractors and Service Providers, which relates directly to the installations and maintenance. Voice Request Applications and Tracking of InstallationsTelephone Management Systems SupportLiaising Between Vendor/Contractor/Service Provider and the End User.More recently acquired valuable experience as regards the following projects:o Music on Hold Rollout – Approximately 900 Siteso Q-TV Rollout – Approximately 600 SitesEnsuring that all relevant information is recorded per Installation and that ultimately a complete Database can be compiled



Telkom

• South Africa
• Telecommunications
• 700 & Above Employee

• Technical Officer C1

  • Jan 1995 - Nov 1997

  Infrastructure and Services Success achieved during the co-ordination, planning, installation and fault handling of approximately 700 to 800 lines over a short period of time, resulted in my position at Nasrec remaining permanent for that year.Responsibilities included the following:o The Maintaining, Servicing and Operating of the MDF Main Frameo Handling general queries regarding installation proceedings and advising on basic communicational requirements o Liaising with clients and organizers in the planning of their exhibitions and their requirements.o Correspondence and documentation, applications for services between organizers, contracts and D.A Control.o Managing the allocation and installation proceedings of various communicational applications.o Managing a Staff Compliment of between 10 to 15 Installation Officers tasked with the installation and maintenance of all voice and cable infrastructure requests at Nasrec.o Preparing and booking of Time Sheets and Overtime Schedulingo Actively involved with the Basic Configuring and Diagnostic Changes on the Phillips Pabx System required in order to facilitate the booking, moving and cancellation of extensions.o Facilitated the arrangements required for the application and provision of temporary Broadcast Lines required for Radio and Television Stations.

• Tehnical Officer - B3

  • Jan 1993 - Dec 1995

  Infrastructure and Services Responsibilities included the following:o The Maintaining, Servicing and Operating of the MDF Main Frameo Handling general queries regarding installation proceedings and advising on basic communicational requirements o Liaising with clients and organizers in the planning of their exhibitions and their requirements.o Correspondence and documentation, applications for services between organizers, contracts and D.A Control.o Managing the allocation and installation proceedings of various communicational applications.o Managing a Staff Compliment of between 10 to 15 Installation Officers tasked with the installation and maintenance of all voice and cable infrastructure requests at Nasrec.o Preparing and booking of Time Sheets and Overtime Schedulingo Actively involved with the Basic Configuring and Diagnostic Changes on the Phillips Pabx System required in order to facilitate the booking, moving and cancellation of extensions.o Facilitated the arrangements required for the application and provision of temporary Broadcast Lines required for Radio and Television Stations.

• Telecomms Electrician

  • Jan 1989 - Dec 1992

  Appointed to permanent position at Alrode Subscriber Services on East Rand.During first three years of qualified experience was instrumental in the field Installation, Fault Finding and Repair on all basic communicational equipment namely Normal Excons, Fulmen 1+1 Carrier Excons, SAM-D Excons, Disa Plan Systems, BTS-60, TSA Electronic Coin Operated Telephones and Protea Plan Systems.Sent on regular refresher courses aimed at keeping employees up-to-date on new equipment and systems like BTS 128/24, TSA Electronic Coin Operated Telephones, Fulmen 1+1 Carrier Systems.Gained experience in Test Room Operations, MDF Cross Connections and Building Cabling procedures as well as the Installation and Programming of TSA Coin Operated Telephones.October 1991 Department of Post and Telecommunications underwent transitional period, Name Changed to Telkom SA. Continued duties in the same field as before.May 1992 was promoted to Technical Officer B3.Was Transferred (at my Request) to the Bitcon Building Section. Took over the planning and capacity management responsibilities of Cable and Termination Infrastructure required for Installation in New Buildings.

• Trainee Telecoms Electrician

  • Jan 1982 - Dec 1989

  Commence Apprentice Training in:January 1986 assigned to do service on location at Alberton British Auto ExchangeIntroduced to the operation and maintenance of various types of equipment namely Uni-, Final-, MU-, Two Motion Selectors, various procedures in Call Tracing and Meter Reading.May 1986 commence introductory A-Course at Booysens Training College, which encompassed Basic Electronics, Basic Installation Procedures and Colour Coding of Various Cable Sizes. Successfully completed Course.Assigned for further in-service training and introduced to the practical field of Basic Installation Procedures and the various Pabx System available in the market at that time.May 1987 commence B-Course of Apprentice Training, which covered the operation, Fault Finding and Maintenance of Various Types of Switchboards.Training on the functioning of circuitries and various electronic components was also included. Successfully completed Course.Assigned for further practical training and experience focusing on the Fault Finding and the Repair aspect of the fieldIntroduced to Key aspects of the Subscriber Services namely communication equipment like Disa Plan Systems, Fulmen 1+1 Carrier Systems, SAM-D Cards and Protea Plan Systems.October 1988 commenced C-Course of Apprentice Training, this course incorporated the previous knowledge acquired from the A & B Course and provided additional insight into Control Telephone Systems in the DPS and BTS Range. It also provided insight into the other relating fields of Subscriber Services like Cable Jointing and Linesman Work.January 1989 Received Certificate of Proficiency confirming qualification as Telecomm Electrician in the field of Subscriber Services.