Experience

NXT Level Technologies, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Business Architect

  • Nov 2021 - Present

  United States



New Mexico Department of Health

• United States
• Government Administration
• 100 - 200 Employee

• Project Manager/Business Analyst for New Mexico Department of Health

  • Apr 2021 - Nov 2021

  United States



New Mexico Mutual Casualty Company, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Senior Business Analyst

  • Jun 2019 - Apr 2021

  Albuquerque, New Mexico, United States • Modeled an interactive application guide (IAG) for a major business application. This IAG was used for training other Business Analysts (BAs) regarding the business application and processes. • Handled all production support for a major application. This was done through application process and data analysis. All defects were recorded and processed through JIRA. • Created a 120-page Prod Support Reference Manual, with both technical and non-technical content. This document referenced… Show more • Modeled an interactive application guide (IAG) for a major business application. This IAG was used for training other Business Analysts (BAs) regarding the business application and processes. • Handled all production support for a major application. This was done through application process and data analysis. All defects were recorded and processed through JIRA. • Created a 120-page Prod Support Reference Manual, with both technical and non-technical content. This document referenced three business department processes. • Trained two Sr. BAs, one Jr. BA on elicitation techniques, application analysis, how to create job aids, how to set up intricate Excel sheets for testing purposes. • Set up all project requirement document templates used for all projects within the organization. • Sr. BA for three consecutive projects, all three were delivered on time and under budget. • QAT lead guiding IT and business through integration testing, UAT and ETE application testing. • Sr. BA for all Sprint production releases. Show less



Tuknik Government Services(TGS)

• Systems Analyst

  • Oct 2017 - Jun 2019

  Albuquerque, New Mexico Area • Being the only analyst on the contract, I created all of the templates and artifact deliverables templates and models for the contract. • Using documentation and application analysis analyzed systems and associated applications. The result ended in IAG. These IAGs were used to train and explain changes that were not only proposed but made to the applications that were being redesigned. • Used Case Complete, Word, Visio, and PowerPoint to create Current State Architecture diagrams, ERDs… Show more • Being the only analyst on the contract, I created all of the templates and artifact deliverables templates and models for the contract. • Using documentation and application analysis analyzed systems and associated applications. The result ended in IAG. These IAGs were used to train and explain changes that were not only proposed but made to the applications that were being redesigned. • Used Case Complete, Word, Visio, and PowerPoint to create Current State Architecture diagrams, ERDs and application models. • Using Visio with supporting narratives, mapped and documented servers, database configurations and application relationships. • Created structure models for application future state design. • Documented all business applications that were undergoing redesign by eliciting information from key stakeholders and organizing JAD sessions. • I created 63 application manuals using Case Complete and word. Excel was for metrics reporting regarding contract deliverables. • I was Scrum Master for much of my time here. Show less



Molina Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Business Analyst

  • Aug 2016 - Oct 2017

  Albuquerque, New Mexico Area • I created system models in Visio as well as informational business models for multiple business processes. This was done through application code review, data mining, qualitative and quantitative research, configuration analysis, interface analysis, observation analysis, focus group direction and documentation analysis. • Through focus sessions I created end-to-end operational system flow diagrams, standard operating procedure documents, as well as job aids for several different… Show more • I created system models in Visio as well as informational business models for multiple business processes. This was done through application code review, data mining, qualitative and quantitative research, configuration analysis, interface analysis, observation analysis, focus group direction and documentation analysis. • Through focus sessions I created end-to-end operational system flow diagrams, standard operating procedure documents, as well as job aids for several different departments within the organization. • Designed company document templates. • Created documentation that presented business recommendations for improved system and business processes to senior management. • I was the PMO SharePoint 2013 Administrator. Show less



Health Care Service Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Application Developer / Sr. eSolutions Analyst / Sr. Business Analyst

  • Oct 2005 - Nov 2015

  Greater Chicago Area • Project manager, BA, tester, I supervised all of the enhancements and maintained functional integrity for the number one web-based user tool, the Provider Finder. • Created documentation through system configuration, interface configuration, and metric analysis. • Through scheduling user experience analysis, we improved business processes, thus improving user satisfaction. • SME over Single Sign On process. Streamlined the account implementation process by coding HTML, resulting in… Show more • Project manager, BA, tester, I supervised all of the enhancements and maintained functional integrity for the number one web-based user tool, the Provider Finder. • Created documentation through system configuration, interface configuration, and metric analysis. • Through scheduling user experience analysis, we improved business processes, thus improving user satisfaction. • SME over Single Sign On process. Streamlined the account implementation process by coding HTML, resulting in an 1100% ROI. • Created CBA and usability reports through dashboards and PowerPoint presentations guided the Provider Finder business case recommendations. This resulted in the 1100% ROI. • Under my supervision, the Provider Finder became the highest utilized web-based tool for the member portal. • Analyzed functionality, modeled application flows, identified and documented the functional gaps within applications. • Through business requirements (BRS or CRS) and system requirements (SRS), coordinated gap resolution implementations with the business and IT. • As the Sr. Application Developer, I corrected thousands of corrupt orphaned provider records by developing a series of application programs, using JCL, COBOL, imbedded DB2 and SQL, which corrected referential integrity. • I provided data correction training for twenty-seven individuals in three States. This resulted in an 85% decline in existing data issues over a period of six months. Show less



Musicman Productions Limited

• United Kingdom
• Software Development

• President/CEO

  • Dec 2010 - Feb 2015

  This was my own S Corp As CEO of MusicMan-Productions Inc., I have built two highly sophisticated recording studios. We specialize in sound effects, high 24 bit resolution with a 125% compression ratio for radio commercials. I also create and maintain web sites for a few clients. My current clients are in law, printing, oil business, manufacturing, music and the medical industries. I still build websites on the side.



CNA Insurance

• Senior Application Specialist II / QA&T Test Lead

  • Nov 2001 - Oct 2005

  Greater Chicago Area • As the QA&T Test Lead supervised 12 to 17 resources for large and small projects. Estimating, resource allocation, CBA, Primavera set up, metric set up and reporting were a few of the responsibilities. Working closely with the PM and PRT/RRT handled all responsibilities of the testing team from Definition Phase through Deployment Phase. • Application Specialist II, for an Insurance company, interpreting State ISO Circulars, setting up coverage’s and rates for the Commercial Auto side of… Show more • As the QA&T Test Lead supervised 12 to 17 resources for large and small projects. Estimating, resource allocation, CBA, Primavera set up, metric set up and reporting were a few of the responsibilities. Working closely with the PM and PRT/RRT handled all responsibilities of the testing team from Definition Phase through Deployment Phase. • Application Specialist II, for an Insurance company, interpreting State ISO Circulars, setting up coverage’s and rates for the Commercial Auto side of the business. • Managed business rule governance, technical documentation creation, unit, integration and system regression testing. • Supported Finance Department through maintaining COBOL/DB2 Billing applications. Show less



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Senior Programmer / Senior Analyst

  • Jun 1999 - Oct 2001

  • Senior Programmer/Analyst primary on call 24/7 support for eight COBOL business applications for the airline industry. Applications were Flight Safety, Liquor, Meals, Special Orders, Movies, annual reporting. • In an MVS environment, converted 11 applications from personal catalogs, to production controlled applications. This required data mapping, COBOL code conversions, analysis of business rules, scheduling, JCL and Proc set up, • Responsible for code and JCL maintenance for above… Show more • Senior Programmer/Analyst primary on call 24/7 support for eight COBOL business applications for the airline industry. Applications were Flight Safety, Liquor, Meals, Special Orders, Movies, annual reporting. • In an MVS environment, converted 11 applications from personal catalogs, to production controlled applications. This required data mapping, COBOL code conversions, analysis of business rules, scheduling, JCL and Proc set up, • Responsible for code and JCL maintenance for above applications, data contained in flat files, VSAM & DB2 tables. • Using MS Office suite created a comprehensive presentation encompassing the 11 business applications. This was used to show application dependency, functionality and application relationships to the CEO, VPs and company Directors. Show less



Dominick's Finer Foods

• United States

• Senior Programmer

  • Aug 1998 - Jun 1999

  Chicago, Illinois, United States • Sr. Programmer/Analyst for a retail chain, designed applications in COBOL • Jr. DBA maintained integrity for our DB2 tables. • Created procedure documents for the control of the company’s DMS. • Wrote the COBOL/DB2 programs for architecture conversion from VSE to MVS. • Created ERDs regarding current state and the future state system’s architecture. • Created operation manuals for the Competitor Pricing Analysis System. • A member of QRT 24-hour disaster recovery for… Show more • Sr. Programmer/Analyst for a retail chain, designed applications in COBOL • Jr. DBA maintained integrity for our DB2 tables. • Created procedure documents for the control of the company’s DMS. • Wrote the COBOL/DB2 programs for architecture conversion from VSE to MVS. • Created ERDs regarding current state and the future state system’s architecture. • Created operation manuals for the Competitor Pricing Analysis System. • A member of QRT 24-hour disaster recovery for application code which resided in VSE, MVS and DB2 environments. Company was sold to Safeway in California. IT responsibilities were transferred. Show less