Experience

WEST TOWER COUNTRY HOUSE LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bar Manager

  • Dec 2015 - Present



Sefton MBC

• United Kingdom
• Hospitality

• Senior Events Assistant

  • Apr 2010 - Apr 2015

  In my position here at sefton MBC, I am based at the crosby lakeside adventure centre, an Active sefton Leisure centre that has five hundred member fitness suite,watersport activities, bar/bistro, 14 en suite accesible bedrooms and extensive conference and banqueting space for upto 250 people.As the senior events assistant i oversee events from a morning conference for four people to a 5 course sit down meal for 250 people. I also deputise in the absence of the bar bistro manager by overseeing what can be a very busy operation. I deputise in the absence of the night manager by overseeing the night audit, conducting fire walks, ensuring that the meeting rooms are set up for the next day and ensuring that a fantastic service is delivered to our guests.I also act as the Duty Manager for the entire centre several times a week, this can include acting as the centres host, ensuring that health and safety procedures are adhered to at all times, day to day monitering of systems,cash reconcilliation, dealing with complaints, having to think on my feet in an emergancy, ensuring daily overheads are within budget, leading by example and overall ensuring that we are offering a fantastic service. I am also the designated premises supervisor.



Feathers Hotels & Catering Group

• Duty Manager

  • Jan 2008 - Apr 2010

  • Supervising the shift and the operation of the business on a day-to-day basis, including reception, bar & restaurant and any events that may be happening. Ensuring all staff are operating by their SOP’s. • Taking responsibility for cash reconciliation at the beginning and end of each shift. I was also 1 of 4 key holders of the building. • Ensuring all Health & Safety Policy’s are being abided by and that the hotel is a safe place for both guests & staff at all times. This includes regular walk rounds, checklists & general day-to-day monitoring. • Dealing with guests of the hotel and members of the general public, acting as a host ensuring they are enjoying their stay and dealing with any guest issues that may arise during my shift whilst always displaying excellent customer focus. • Ensuring I communicate all aspects of the building with my colleagues by using a full and competent handover.• Dealing with problems as they arise having to think on my feet and follow the emergency procedures if necessary including controlling customer behaviour. • Assisting the organisation, set up & running of events (wedding, conferences, awards evenings, parties).• Working as part of the outside events team, working on events of up to 2000 guests.