Sales Manager

• Apr 2016 - Present

General Manager

• Jul 2015 - Apr 2016

• Ensures all associates are delivering our Signature Service to every customer, every time while ensuring the customer is the driving force behind decisions and activities. • Responsible for building and achieving functional capability and competency in all areas of the store’s activities, operations, standards and initiatives. • Works alongside the team and energizes them to achieve sales growth by driving KPI’s (key performance indicators). • Builds a high performing team through recruitment, coaching and mentoring and develops top talent through leveraging strengths of strong performers at all levels. • Analyzes business results to identify, create and execute plans to improve profit. Controls monthly and annual expense budgets while ensuring full compliance to the Company Asset Protection/ Health & Safety programs.. • Executes the strategic direction of the company and clearly defines roles, responsibilities and requirements for their direct reports. Holds each accountable by setting specific performance expectations, personally following-up, and giving consistent and candid feedback.

Executive Team Leader - HR / Guest Experience

• Aug 2012 - May 2015

- Champion a Fast, Fun and Friendly team culture throughout the entire store - Lead all staffing processes; proactively plans for hiring needs to ensure the store is staffed in all work centers - Develop a strong training culture and makes sure company tools and programs are consistently implemented - Understand turnover and can assemble effective action plans - Adhere to legal standards in the areas of compliance and training - Ensure recognition of great performance is consistently supported and given to all team members - Supervise the day to day operations of the team and providing leadership and direction - Demonstrate leadership by providing honest feedback, coaching, mentoring and recognition - Act as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure

GM Lenscrafters

• Sep 2009 - Aug 2012

Leads stores associates to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals. Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately. Recruits and selects brand-right Associates; is always on the lookout for promising individuals and cultivates relationships with them. Delivers the top 3 Key Results by inspiring associates to provide the customer experience through developing associate competence and knowledge; and analyzing store financial data. Forecasts staffing needs accurately based on available information and schedules associates accordingly. Appropriately adjusts staffing levels up or down to meet the business. Ensures all Associates are appropriately trained to delight every customer. Accurately forecast sales monthly, weekly and daily for the purpose of forecasting actual dollar cost to the store P&L, and adhering to HTSG. Leads OD business partnerships and co-planning. Follows all company policy and procedures to ensure safety and security of the business. Analyzes store financial data and develops/implements action plans to daily deliver the 3 Key Results. Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Regional Management. Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms. Establishes a store culture that embraces diversity and maximizes the learnings from a diverse team.

General Manager

• Jan 2006 - Sep 2009

Ensuring Brand and Operating Standards are met and/or exceed expectations to support brand consistency Monitoring management staff through effective coaching and feedback Proactively searching for qualified candidates for existing and future positions while coaching and training of all new and existing staff Reducing store shrinkage to below corporate targets Maintaining maximum coverage of sales floor during peak traffic periods through proper scheduling of management staff and sale representatives Monitor and maintain company policies within the regional district expectations Open communication with district manager in regards to business service goals and market trend information Driving deliverance of customer service standards by creating an environment that is friendly, approachable and knowledgeable at all levels Over seeing staff development through on-going coaching, succession planning, performance appraisals and fair and consistent leadership Successful completion of situational leadership training Demonstrated immediate talents upon hire and excelled quickly to become recognized by Zone Leadership

Senior Store Manager/Area Manager

• Jan 2001 - Jan 2006

Management of level one home store as well the supporting of four level 2 and 3 stores Motivation, coaching and training of all new and existing staff Maintenance of Roots corporate shopping experience standards at all times Controlling hour's budget and shrink results while maximizing sales Timely executions of visual directives ensuring all standards are implemented and maintained Reflecting a positive attitude and a healthy company image at all times Proactively searched for qualified candidates for existing and future positions

Store Manager/Training Manager

• Jan 1999 - Jan 2001

Responsibility for day to day running of two 5000 sq ft retail clothing stores Training and development of all staff on product brand knowledge and customer service skills Controlled loss and operational expenses Successfully planned and led execution of 18 new store location merchandise set-ups and openings Responsibility for day to day running of two 5000 sq ft retail clothing stores Training and development of all staff on product brand knowledge and customer service skills Controlled loss and operational expenses Successfully planned and led execution of 18 new store location merchandise set-ups and openings

Divisional Sales Manager

• Jan 1996 - Jan 1999

Motivated staff through personal example regarding selling skills, store cleanliness, departmental job lists, health and safety practices, dress code, staff relations and compliance of store policies Controlled shortage and loss ensuring all loss prevention standards were promoted and complied with by all employees Achieved profitability goals in the division by coaching and leading the management team while maintaining successful IPT and Myself Shopper results Controlled payroll budget while maximizing the wage dollars spent and hours utilized through effective scheduling Recruiting selected qualified staff and oversaw staff development through on-going coaching, succession planning, performance appraisals and fair and consistent leadership Resolved customer complaints through excellence in service and efficient follow up to exceed service standards