Server

• May 2018 - Present

Registration Representative

• Sep 2017 - May 2018

While technically a float, I worked primarily at an Interventional Cardiology office to ensure smooth operation. I handled many situations, from basic referral reception and scheduling, to day-to-day check-in, check-out, and collections. Additionally I organized and filed billing slips, handled return to work documentation, and obtained up-to-date consents and related paperwork. Additionally I worked to provide an optimal schedule for the three doctors that work out of the office. While technically a float, I worked primarily at an Interventional Cardiology office to ensure smooth operation. I handled many situations, from basic referral reception and scheduling, to day-to-day check-in, check-out, and collections. Additionally I organized and filed billing slips, handled return to work documentation, and obtained up-to-date consents and related paperwork. Additionally I worked to provide an optimal schedule for the three doctors that work out of the office.

Emergency Department Registration Representative

• Dec 2016 - Sep 2017

Primarily I registered patients into the computer system we used, confirmed demographic information, and obtained signatures for medical consent. As a team our shift maintained and exceeded productivity and collection goals while ensuring high-level customer services. I directly comforted and informed scared and in-pain individuals to improve patient experience.At this point I also worked with a team on a committee with the goal to increase employee retention in the department. This included one-on-one conversations on the floors, polls and surveys, open forum style conversations, and small group discussions in order to determine what our areas were with the most opportunity and most tactical value for improvement. This committee met weekly and reported out to upper administration monthly.Additionally at this time I was a trainer for new hires and trained 5 individuals, 4 of which are still employed there and performing very well, one of which is now pursuing a management role within the central billing offices. Show less

Insurance Specialist

• Dec 2014 - Dec 2016

I would consult the hospital census daily to determine which patients needed to be seen and why. I would obtain missing consents for treatment and additional forms and paperwork. I would correct incorrect and missing insurance information in order to reduce billing errors and confusion for patients. During my role in this position I personally and consistently led the our team in value of collections.

Emergency Department Registration Representative

• Apr 2014 - Dec 2014

Primarily I registered patients into the computer system we used, confirmed demographic information, and obtained signatures for medical consent. As a team our shift maintained and exceeded productivity and collection goals while ensuring high-level customer services. I directly comforted and informed scared and in-pain individuals to improve patient experience.

Nutritional Services Retail Supervisor

• Aug 2013 - Apr 2014

I directly managed a team of 13 direct reports and aided in their personal and professional growth, as well as maintaining daily operations. I collaborated with the cooks to plan daily specials, as well as menus and pricing. I also worked with the department Director to develop sales as well as determine retail products and promotions.

Insurance Specialist

• 2014 - 2014

Team Member

• Sep 2009 - Aug 2013

I was consistently focused on providing exceptional service and an unrivaled dining experience. Despite not being in a formal leadership role, my natural leadership allowed me to coordinate teams of 4-7 people to maintain smooth operations and unparalleled service. I also directly contributed to our store reaching the rank of number one Chick-Fil-A quick service restaurant for guest atmosphere in the United States. I was consistently focused on providing exceptional service and an unrivaled dining experience. Despite not being in a formal leadership role, my natural leadership allowed me to coordinate teams of 4-7 people to maintain smooth operations and unparalleled service. I also directly contributed to our store reaching the rank of number one Chick-Fil-A quick service restaurant for guest atmosphere in the United States.

Resident Assistant

• Jun 2010 - Jun 2012

I provided consistent daily supervision and leadership to a single-gender floor of undergraduate male students in a complex with a total population of 700 students while promptly responding to their academic and emotional concerns while ensuring the safety of the complex by responding to crises, utilizing disciplinary measures, university policy, and emergency management skills. I also scheduled, executed, and evaluated developmental programs to facilitate resident growth in personal wellness, appreciation of differences, responsible citizenship, involvement, and scholarship. Additionally, I scheduled, led, and directed various teams of 5-20 people in various activities, meetings, desk shifts, and hall events. Show less