Experience

Networld Media Group

• currently seeking new opportunities



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jun 2018 - Present

  Brockworth , Gloucester I work on the Checkout's at Tesco in Brockworth helping out customers with their shopping needs.



Bug Finders

• Software Tester

  • Sep 2015 - Oct 2015

  This was a 2 month placement where I was responsible for testing multiple types of software functionality on a variety of platform types. This would include PCs (including each type of operating system), Mac's, tablets, phones, consoles and console simulators. As this was prior to commercial release by the client, each programme had to be extensively tested 100s of times, for each function and on each device. I would then send error/bug reports to developers sent for each error found. I also… Show more This was a 2 month placement where I was responsible for testing multiple types of software functionality on a variety of platform types. This would include PCs (including each type of operating system), Mac's, tablets, phones, consoles and console simulators. As this was prior to commercial release by the client, each programme had to be extensively tested 100s of times, for each function and on each device. I would then send error/bug reports to developers sent for each error found. I also recommended fixes where applicable. The fix would then be sent back for retesting. Software and Developer Trainee Office Net Systems 2014 During this time I was responsible for the following: •Providing a high standard of customer service whilst providing specialist technical support by explaining faults in a non-technical way. •Supporting the team by answering the phones, taking details of the fault and directing calls to team members based upon the nature of the enquiry. •Involved in the organisation and administration of a small business and providing onsite support for their customers by setting up servers and PCs. •Testing and servicing equipment •Recording problems and their solutions on the in-house computer system. •Maintaining computer and paper based records •Answering a set number of calls an hour and meeting call and wrap time targets •Meeting fix rate targets Show less



Argos

• Customer Service Assistant

  • Jan 2014 - Aug 2014

  This was a customer facing role in which I was responsible for ensuring that each customer was able to use the ordering machines, find the items they were looking for, and subsequently place orders. I also answered questions and resolved complaints.