General Manager

• Aug 2023 - Present

Sales Consultant

• Dec 2018 - Present

In my current role as a Sales Consultant / Boat Broker, I carry out following activities:- Accomplish and exceed sales targets on consistent basis.- Ensure high levels of performance by developing new standards.- Meet sales objectives by collaborating with team with keen focus on providing remarkable boating experience.- Keep abreast with latest knowledge of product and service offerings to provide effective suggestions and recommendations to customers based on needs.The key achievements for this role have been:- Sold 71 units for over $4M in first year and 108 units for over $8.1M in second year.- Achieved $9.3M in sales in three years, with COVID slowing boat production.- Generated repeat and referral sales for dealership by establishing and strengthening professional relationships with clients.- Purchased over $1M of pre-owned boats for resale every year, with an average profit margin of 21%.- Signed over $2M of consignment boats. Show less

Service Advisor

• Jun 2017 - Present

Service Manager

• Aug 2016 - Present

• Lead a team of automotive technicians and inspectors that build and grow relationships with customers. • Diagnose issues customers are experiencing and recommend services/auto parts to resolve problems. Accomplishments: • Increased monthly revenue from $23,572 to 52,398. • Boosted customers from 87 to 176 as a result of implementing marketing, including social media campaigns. • Improved number of stars on Yelp.com reviews to 4. • Achieved a 98% closure rate with each customer on recommended procedure. • Negotiated better parts pricing with vendors. Show less

Snap On Tools Franchise Owner

• Mar 1998 - Aug 2016

• Generated sales of more than $1 million while leading all business operations for this manufacturer of shop equipment products, automotive diagnostic tools and repair information solutions. • Built and maintained relationships with customers and colleagues to achieve performance objectives. • Demonstrated strong persuasive and closing ability to negotiate favorable contract terms with customers. • Served as a credit issuer, collections and repossessions agent. • Maintained more than $400,000 in inventory and equipment. Accomplishments: • Earned the “Platinum Franchise Award” for sales and collection excellence on six separate occasions. • Captured the “Gold Medal Franchise Award” for overall franchise performance two different times. • Created and maintained long-lasting relationships with more than 305 mechanics and business owners. • Increased weekly sales from $6,400 to $13,000 over three years. • Chosen as “Regional Leader” to interview potential hires and train sales representatives. • Groomed two sales associates that were later promoted to positions of greater responsibility. Show less

Lanham Ford

• 1995 - 1998

• Diagnosed problems and performed repairs to vehicles manufactured by Ford Motor Co. • Communicated effectively with customers, including recommending necessary maintenance or repairs. • Promoted to Master Technician for consistently exceeding performance objectives. • Trained and coached new apprentices on best practices of diagnosis and repair. • Diagnosed problems and performed repairs to vehicles manufactured by Ford Motor Co. • Communicated effectively with customers, including recommending necessary maintenance or repairs. • Promoted to Master Technician for consistently exceeding performance objectives. • Trained and coached new apprentices on best practices of diagnosis and repair.