Experience

Oolio UK (Verteda)

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Presales Technical Consultant

  • Aug 2022 - Present

  • Acting as an individual contributor providing specialist product advice and support. • Ensuring achievement of sales targets and customer satisfaction through the delivery of the highest quality pre-sales technical support. • Assisting the Sales team with pre-sales activities including the development of formal sales plans and proposals. • Providing demonstrations, presentations, training, consultation and sales support services for the Sales team and clients. • Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product/service fit and defining support needs. • Assisting with post-sales support and training the Customer Support team where required Show less



Its Lolly Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Implementation Manager

  • Sep 2020 - Aug 2022



Oolio UK (Verteda)

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Installation Engineer

  • Jul 2015 - Sep 2020

  Primarily involved in all aspects of deployment of InfoGenesis EPOS systems for customers ranging from national stadiums with 800+ terminals through to individual restaurants and hospitality venues operating seat-by-seat service. - Deployment of Windows based EPOS hardware - Installation of Enterprise EPOS software and SQL Server, often within off-site/cloud datacentre - Deployment of EPOS software to fixed terminals and mobile iOS devices - Configuration of back office data and training of ongoing maintenance for customer - Training of front-end users and operations - Creation of custom scripted functionality within EPOS system - Installation and maintenance of EFT/Credit Card systems - Experience with Windows 10; Windows 7; POSReady 7; Windows Server 2003, 2008, 2016; MS SQL Server 2008, 2016; iOS on iPhone, iPod Touch and iPad; MS Office 365; IIS; VPN; Wi-fi networking; LAN networks; VLAN Also involved in customer support work from Level 1 to Level 3. Involvement with scoping of custom requirements and enhancements. Testing of new features and custom functionality. Knowledge of Business Intelligence (BI) products and creation of custom reports. Show less



PARAGON POS LIMITED

• United Kingdom
• IT Services and IT Consulting

• Installation Engineer

  • May 2009 - Jul 2015

  My primary role is to provide technical assistance to the training team during the installation and implementation of the hospitality software products sold by Paragon. This can range from the install and configuration of the back-end database infrastructure of SQL Server up to tweaks to the GUI to bring a personalised finish to the customer experience (and everything in between). I am also part of the day-to-day support team providing 1st line remote support directly to customers as well as 2nd line support on the more serious issues that come in to the helpdesk. To achieve this it is necessary that I am familiar with the full range of products that Paragon supply, which includes PMS products, ePOS systems, online hotel channel management, events management, telephone logging and housekeeping and maintenance systems. Alongside these I have also gained working knowledge of numerous 3rd party systems that are often connected, such as EFT and credit card systems, electronic door locking, online hotel reservation channels and telephony systems. Involvement in all stages of an installation, from speccing hardware and installing servers to working on site during the go-live period, allows me to often engage in close relationships with customers. This can greatly enhance the ongoing service that can be given and allow for more personalised service and instill confidence to the customer that they can trust us to get the job done for them. Installations can range from chains of 40+ hotels with centralised head office requirements and standardised configuration, down to small independant properties where almost every aspect is bespoke and tailored to their specific requirements. Show less



MICROS Systems UK Limited

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Interface Installer/ePOS Implentation Engineer

  • Jun 2006 - Apr 2009

  · Installing Interface software to link Micros Fidelio products (Fidelio PMS and Opera PMS suites) to 3rd party systems including ePOS, EFT (including Chip & PIN), Pay TV and telephone equipment within a hotel environment. · Installation of Micros 9700 systems along with User and Manager training to allow sites to maintain and update their own system in the future. · General support for software and hardware of Micros Fidelio products, including 3700, 8700 and 9700 POS systems, and all Interface software relating to Fidelio and Opera PMS suites. Show less



Harvester Restaurants

• Woodford Green

• Grill Chef

  • Jan 2006 - Jul 2006

  Food preparation, presentation and service, whilst maintaining hygiene and cleanliness to required standards. Food preparation, presentation and service, whilst maintaining hygiene and cleanliness to required standards.



Holiday Inn Brentwood

• Hospitality
• 1 - 100 Employee

• Restaurant Supervisor

  • Dec 2004 - Aug 2005

  Responsible for day-to-day running of restaurant, overseeing rotas and department payroll, food and drink preparation and service, staff training, designing menus for special occasions. Other roles included Hotel “IT Champion”, responsible for maintaining all front-of-house POS systems, working as part of organisation and operations team for 6-room private function suite facility, and regular Duty Manager shifts with responsibility for 149 bedroom hotel. Responsible for day-to-day running of restaurant, overseeing rotas and department payroll, food and drink preparation and service, staff training, designing menus for special occasions. Other roles included Hotel “IT Champion”, responsible for maintaining all front-of-house POS systems, working as part of organisation and operations team for 6-room private function suite facility, and regular Duty Manager shifts with responsibility for 149 bedroom hotel.



Brewers Fayre

• Bar and Restaurant Supervisor

  • Dec 2003 - Dec 2004

• Bar Staff

  • Sep 2002 - Dec 2003