Stephen O'Connor

Senior Engineering Manager at Intercom
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Contact Information
us****@****om
(386) 825-5501
Location
County Sligo, Ireland, IE

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Credentials

  • Certified Scrum Product Owner
    Scrum Alliance

Experience

    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Engineering Manager
      • Jul 2022 - Present

    • Engineering Manager
      • Jun 2021 - Jul 2022

    • United States
    • Retail
    • 700 & Above Employee
    • Software Development Manager
      • Jan 2020 - May 2021

    • Development Team Lead
      • 2018 - Jan 2020

    • Chief Product Officer
      • Sep 2016 - 2017

      • An Irish software development startup • Strong focus on Product Strategy and Empowered product teams • Facilitated Discovery sessions such as Design Sprint • Created Outcome driven delivery roadmaps • Hands-on app development using AWS, Angular, Python • An Irish software development startup • Strong focus on Product Strategy and Empowered product teams • Facilitated Discovery sessions such as Design Sprint • Created Outcome driven delivery roadmaps • Hands-on app development using AWS, Angular, Python

    • Ireland
    • Entertainment Providers
    • 700 & Above Employee
    • Senior Product Business Analyst
      • Jan 2014 - Aug 2016

      • Lead Product Owner for major project, working on a new vertical for the company • Ability to document and mock areas where requirements are vague, providing insight • Provided workshops and hosted focus groups to gather requirements • Facilitated demos and Q&A sessions to increase understanding of products across the business • Full life cycle analysis and documentation, including Business Requirements and Functional Specifications using clear and concise requirements, UML, BPMN… Show more • Lead Product Owner for major project, working on a new vertical for the company • Ability to document and mock areas where requirements are vague, providing insight • Provided workshops and hosted focus groups to gather requirements • Facilitated demos and Q&A sessions to increase understanding of products across the business • Full life cycle analysis and documentation, including Business Requirements and Functional Specifications using clear and concise requirements, UML, BPMN, Mock-Ups and User Stories • Exceptional ability to problem solve technical and non-technical issues • Excellent Stakeholder skills, from both internal and external stakeholders (including third parties) • Certified Scrum Product Owner Show less • Lead Product Owner for major project, working on a new vertical for the company • Ability to document and mock areas where requirements are vague, providing insight • Provided workshops and hosted focus groups to gather requirements • Facilitated demos and Q&A sessions to increase understanding of products across the business • Full life cycle analysis and documentation, including Business Requirements and Functional Specifications using clear and concise requirements, UML, BPMN… Show more • Lead Product Owner for major project, working on a new vertical for the company • Ability to document and mock areas where requirements are vague, providing insight • Provided workshops and hosted focus groups to gather requirements • Facilitated demos and Q&A sessions to increase understanding of products across the business • Full life cycle analysis and documentation, including Business Requirements and Functional Specifications using clear and concise requirements, UML, BPMN, Mock-Ups and User Stories • Exceptional ability to problem solve technical and non-technical issues • Excellent Stakeholder skills, from both internal and external stakeholders (including third parties) • Certified Scrum Product Owner Show less

    • Owner / Developer
      • Jun 2015 - Jun 2016

      • "Tinder for Rescue Dogs" • FourPaws is driven by content from over 40 Rescues throughout Ireland • A random dog from a random rescue is showcased one at a time in a mobile app. • Users can like and skip their way through the dogs. • Ionic framework with Cordova • Since launch on September 11th, it has been a great success and has gained a lot of coverage in the media from TodayFM. TV3, Independent, Broadsheet, LovinDublin, 4FM and Irish Examiner • "Tinder for Rescue Dogs" • FourPaws is driven by content from over 40 Rescues throughout Ireland • A random dog from a random rescue is showcased one at a time in a mobile app. • Users can like and skip their way through the dogs. • Ionic framework with Cordova • Since launch on September 11th, it has been a great success and has gained a lot of coverage in the media from TodayFM. TV3, Independent, Broadsheet, LovinDublin, 4FM and Irish Examiner

    • Canada
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Senior Engineer / Product Business Analyst
      • Feb 2013 - Dec 2013

      • One of the highest average performance ratings in the Rational Group (c. 1,500 employees) • Mentor role within the team, from tutoring members to offering advice on processes and test approach • Completed Rational Group Management Academy • Exceptional ability to problem solve; providing detailed analysis of root cause and solutions • Hybrid role as Product Business Analyst for a number of months while working on a major project • Managed project capacity and tracking •… Show more • One of the highest average performance ratings in the Rational Group (c. 1,500 employees) • Mentor role within the team, from tutoring members to offering advice on processes and test approach • Completed Rational Group Management Academy • Exceptional ability to problem solve; providing detailed analysis of root cause and solutions • Hybrid role as Product Business Analyst for a number of months while working on a major project • Managed project capacity and tracking • Highly flexible, strong system knowledge and have the ability to jump between projects showing a strong understanding in all areas • Results focused, go above and beyond what is asked to achieve best results Show less • One of the highest average performance ratings in the Rational Group (c. 1,500 employees) • Mentor role within the team, from tutoring members to offering advice on processes and test approach • Completed Rational Group Management Academy • Exceptional ability to problem solve; providing detailed analysis of root cause and solutions • Hybrid role as Product Business Analyst for a number of months while working on a major project • Managed project capacity and tracking •… Show more • One of the highest average performance ratings in the Rational Group (c. 1,500 employees) • Mentor role within the team, from tutoring members to offering advice on processes and test approach • Completed Rational Group Management Academy • Exceptional ability to problem solve; providing detailed analysis of root cause and solutions • Hybrid role as Product Business Analyst for a number of months while working on a major project • Managed project capacity and tracking • Highly flexible, strong system knowledge and have the ability to jump between projects showing a strong understanding in all areas • Results focused, go above and beyond what is asked to achieve best results Show less

    • Ireland
    • Entertainment Providers
    • 700 & Above Employee
    • E-Commerce Test Engineer
      • Nov 2011 - Jan 2013

      • Automated tests of the primary web and mobile client product. • Through the use of Selenium and Java, automated tests for projects through Spec by Example methodologies using in-house framework. • Interviewed many regular and senior candidates during my time. • Lead tester in a number of major projects. • Developed a number of testing tools through C#. • Documented many testing guides for new and existing products. • Automated tests of the primary web and mobile client product. • Through the use of Selenium and Java, automated tests for projects through Spec by Example methodologies using in-house framework. • Interviewed many regular and senior candidates during my time. • Lead tester in a number of major projects. • Developed a number of testing tools through C#. • Documented many testing guides for new and existing products.

    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Senior Engineer
      • Jun 2009 - Oct 2011

      • Interviewed many Junior/Regular and Senior candidates through in-person and phone interviews. • Assigned as tester to a number major projects the company has undertaken including Rush Poker, Multi-Entry Tournaments, Rush Poker Mobile and Draw Poker to name a few. • Test on multiple platforms including PC, Mac, iPad, iPhone, Android. • Experience in testing HTML5 on Apple devices such as iPad and iPhone. • Tested Adobe Flash Application through Android 2.2 driven… Show more • Interviewed many Junior/Regular and Senior candidates through in-person and phone interviews. • Assigned as tester to a number major projects the company has undertaken including Rush Poker, Multi-Entry Tournaments, Rush Poker Mobile and Draw Poker to name a few. • Test on multiple platforms including PC, Mac, iPad, iPhone, Android. • Experience in testing HTML5 on Apple devices such as iPad and iPhone. • Tested Adobe Flash Application through Android 2.2 driven devices • Development of scripts through JavaScript to aide testing Show less • Interviewed many Junior/Regular and Senior candidates through in-person and phone interviews. • Assigned as tester to a number major projects the company has undertaken including Rush Poker, Multi-Entry Tournaments, Rush Poker Mobile and Draw Poker to name a few. • Test on multiple platforms including PC, Mac, iPad, iPhone, Android. • Experience in testing HTML5 on Apple devices such as iPad and iPhone. • Tested Adobe Flash Application through Android 2.2 driven… Show more • Interviewed many Junior/Regular and Senior candidates through in-person and phone interviews. • Assigned as tester to a number major projects the company has undertaken including Rush Poker, Multi-Entry Tournaments, Rush Poker Mobile and Draw Poker to name a few. • Test on multiple platforms including PC, Mac, iPad, iPhone, Android. • Experience in testing HTML5 on Apple devices such as iPad and iPhone. • Tested Adobe Flash Application through Android 2.2 driven devices • Development of scripts through JavaScript to aide testing Show less

    • Ireland
    • Government Administration
    • 1 - 100 Employee
    • Software Engineer
      • 2008 - 2008

      QA Engineer / Developer (January 2008 – August 2008) • Testing and development of GIS products through VB6 and SQL Server in an Agile environment. • Started a new project on my own initiative and independently developed the program through VB6 and MS Access QA Engineer / Developer (January 2008 – August 2008) • Testing and development of GIS products through VB6 and SQL Server in an Agile environment. • Started a new project on my own initiative and independently developed the program through VB6 and MS Access

Education

  • Dublin Institute of Technology
    BSc. Computer Science, C/C++ Programming, Java, Software Engineering, Databases, Algorithms, Web Development (includes area
    2005 - 2009

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