Stephen Norwood
Technical Support - Level 2 at Airnet Group- Claim this Profile
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Topline Score
Bio
Rial Sloan
Mike is the kind of guy that absorbs all the knowledge you can throw at him. If he doesn't know something, he readily admits that he doesn't know it and actively seeks to improve himself every chance he gets. This is a HUGE plus for him. He's the kind of guy that I always want on my team -- somebody that readily admits that he doesn't know everything but is willing to take the time to learn how to do anything. He's INFINITELY better than a "yes" man - he's an "I will learn how to do that" man. Mike inspires me to be a leader because he is an excellent team member.
Rial Sloan
Mike is the kind of guy that absorbs all the knowledge you can throw at him. If he doesn't know something, he readily admits that he doesn't know it and actively seeks to improve himself every chance he gets. This is a HUGE plus for him. He's the kind of guy that I always want on my team -- somebody that readily admits that he doesn't know everything but is willing to take the time to learn how to do anything. He's INFINITELY better than a "yes" man - he's an "I will learn how to do that" man. Mike inspires me to be a leader because he is an excellent team member.
Rial Sloan
Mike is the kind of guy that absorbs all the knowledge you can throw at him. If he doesn't know something, he readily admits that he doesn't know it and actively seeks to improve himself every chance he gets. This is a HUGE plus for him. He's the kind of guy that I always want on my team -- somebody that readily admits that he doesn't know everything but is willing to take the time to learn how to do anything. He's INFINITELY better than a "yes" man - he's an "I will learn how to do that" man. Mike inspires me to be a leader because he is an excellent team member.
Rial Sloan
Mike is the kind of guy that absorbs all the knowledge you can throw at him. If he doesn't know something, he readily admits that he doesn't know it and actively seeks to improve himself every chance he gets. This is a HUGE plus for him. He's the kind of guy that I always want on my team -- somebody that readily admits that he doesn't know everything but is willing to take the time to learn how to do anything. He's INFINITELY better than a "yes" man - he's an "I will learn how to do that" man. Mike inspires me to be a leader because he is an excellent team member.
Credentials
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Exam 713: Software Asset Management (SAM) - Core
MicrosoftApr, 2019- Nov, 2024 -
AZURE214x: Azure Fundamentals
Microsoft
Experience
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Airnet Group, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support - Level 2
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Apr 2018 - Present
• Solve escalated tickets/issues from Level 1 for our MSP customers in both our VMware environment which includes Windows and Linux servers and Microsoft Azure environment.• Assist MSP customers with migrating data from on-premises servers to Azure hosted servers or utilizing Azure Files. • Assist MSP customers with issues/changes in their on-premises Active Directory, Azure Active Directory, SharePoint Online, and Exchange Online.• Purchase new or complete renewal of SSL certificates for Windows and Linux Web servers. • Provisioning new servers for deployment into the datacenter.• Assist Level 1 when ticket volume becomes extremely high.• Any other tasks given to me by my supervisor.
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Technical Support - Level 1
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May 2015 - Apr 2018
• Assist customers using proprietary VoIP and Mass Email programs and troubleshoot these programs when necessary. • Triage tickets and assign them to the correct departments and escalate Level 1 tickets when appropriate.• Follow written instruction to solve issues or make requested changes in a customer’s environment.• Write documentation for new policies and procedures or update existing documentation to reflect new procedures.• Perform server walks daily and report any issues such as failed hard drives or power issues and correct them.• Replace UPS batteries to maintain the best uptime for all our customers in the event of a power loss.• Helped train new hires so they could get up to speed quicker with daily tasks and expectation of future work.• Configure Linux webservers using PHP for MSP customers including adding new websites in Apache or removing and archiving websites.• Configure Windows IIS 7.0 and 8.0 webservers using .NET for MSP customers for new websites or removing and archiving websites.• Update DNS records as needed for internal use and for MSP customers.• Triage and executing multiple tickets/tasks at the same time.
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BI-LO
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Retail Groceries
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700 & Above Employee
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Meat Cutter
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Jan 2000 - Apr 2018
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Education
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2013 - 2015
Chattanooga State Community College
Associate's Degree, Network and System Administration/Administrator -
1994 - 1999
The University of Tennessee at Chattanooga
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement -
1990 - 1994
Hixson High School
HIgh School Diploma
Community
