Experience

ElectroNet Group

• New Zealand
• Utilities
• 1 - 100 Employee

• Training and Enablement Officer

  • Sep 2022 - Present

• Information Technology Support Officer

  • Sep 2020 - Aug 2022

  - Tier 2 Help Desk support for a diverse group around the country.- Supporting Microsoft 365 and related applications for the ElectroNet Group, such as Microsoft Office, SharePoint, Microsoft Teams, OneDrive and SharePlus for iOS- Writing end user documentation and training materials including manuals, procedures and information guides for software and devices.- Training employees in software systems and devices such as Microsoft 365, SharePoint, Microsoft Teams, Intune, and mobile devices.- Recently completed a user experience project and presented my findings at the executive level outlining improvements for the company.



Zebra Tech

• Electronics Technician

  • Aug 2019 - Sep 2020

  - Data analytics MetService Moana Project- Software development in Python - sensor data processing for the Met Service Moana project.- Software development in Python – Calibration Certificate PDF Generator. - Management of the Zebra Tech Hydro Wiper production and repair process.- Hydro Wiper Construction – Precision assembly, PCB assembly and soldering, electrical testing, and calibration.- Mould making, resin casting and waterproofing of scientific equipment.- Parts management and stock control



Nelson City Council

• New Zealand
• Government Administration
• 100 - 200 Employee

• Senior Library Assistant

  • Nov 2017 - Aug 2019

  - Writing business processes and procedures, information guides and staff training materials- Training employees and the public in software systems and devices such as Office 365, PC, tablet and other mobile devices.- Teaching classes in information technology, software development, web development and basic Arduino robotics.- Overseeing the casual staff pool including performance management meetings.

• Team Leader Support Services - 1yr Secondment

  • Dec 2016 - Nov 2017

  - Management of the Support Services team including regular catch-up meetings, development planning and performance management.- Recruitment and mentoring of new staff including organising and conducting interviews, vetting references and onboarding.- Library collection management – overseeing all budgeting, buying and deletion activities in relation to the library collection.- Overseeing library IT infrastructure and incident resolution.

• Assistant - Technical Services

  • Aug 2014 - Dec 2016

  - On call IT support for staff members and the public across all devices, operating systems and software.- Teaching classes in information technology, software development, web development and basic Arduino robotics.- Organising and overseeing building maintenance activities and liaising with contractors.- Book repairs, book making and preservation.