Stephen Nawrocki
Senior Program Manager | Princ Engr-Tech Proj Mgmt | Fixed Wireless Access at Verizon Global Network Solutions- Claim this Profile
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Bio
Shayne Monaghan
Steve Nawrocki is a hard worker with high integrity, always looking to do the right thing for the customer and the company. Steve and I worked together while on a Customer Service assignment during the Strike that took place during the summer of 2011. This was a highly stressful assignment that Steve jumped into feet first, doing his best to take care of our customers with limited training. This was a very trying time for the Verizon management team, one in which Steve showed great composure and a desire to take care of the customer, all while feeling a strong corporate responsibility to Verizon. Steve was also able to display an ability to work with others in stressful situations. I highly recommend Steve Nawrocki, as he would be a great asset to any company and/or organization.
Tim Ringenberg CHt CCHt
Steve has always risen to the challenge in the workplace. He organizes, coordinates, and delivers on every project he assumes. A marvelous coworker, he understands the need of communication for coordination, and recognizes talent for development by those who report to him.
Shayne Monaghan
Steve Nawrocki is a hard worker with high integrity, always looking to do the right thing for the customer and the company. Steve and I worked together while on a Customer Service assignment during the Strike that took place during the summer of 2011. This was a highly stressful assignment that Steve jumped into feet first, doing his best to take care of our customers with limited training. This was a very trying time for the Verizon management team, one in which Steve showed great composure and a desire to take care of the customer, all while feeling a strong corporate responsibility to Verizon. Steve was also able to display an ability to work with others in stressful situations. I highly recommend Steve Nawrocki, as he would be a great asset to any company and/or organization.
Tim Ringenberg CHt CCHt
Steve has always risen to the challenge in the workplace. He organizes, coordinates, and delivers on every project he assumes. A marvelous coworker, he understands the need of communication for coordination, and recognizes talent for development by those who report to him.
Shayne Monaghan
Steve Nawrocki is a hard worker with high integrity, always looking to do the right thing for the customer and the company. Steve and I worked together while on a Customer Service assignment during the Strike that took place during the summer of 2011. This was a highly stressful assignment that Steve jumped into feet first, doing his best to take care of our customers with limited training. This was a very trying time for the Verizon management team, one in which Steve showed great composure and a desire to take care of the customer, all while feeling a strong corporate responsibility to Verizon. Steve was also able to display an ability to work with others in stressful situations. I highly recommend Steve Nawrocki, as he would be a great asset to any company and/or organization.
Tim Ringenberg CHt CCHt
Steve has always risen to the challenge in the workplace. He organizes, coordinates, and delivers on every project he assumes. A marvelous coworker, he understands the need of communication for coordination, and recognizes talent for development by those who report to him.
Shayne Monaghan
Steve Nawrocki is a hard worker with high integrity, always looking to do the right thing for the customer and the company. Steve and I worked together while on a Customer Service assignment during the Strike that took place during the summer of 2011. This was a highly stressful assignment that Steve jumped into feet first, doing his best to take care of our customers with limited training. This was a very trying time for the Verizon management team, one in which Steve showed great composure and a desire to take care of the customer, all while feeling a strong corporate responsibility to Verizon. Steve was also able to display an ability to work with others in stressful situations. I highly recommend Steve Nawrocki, as he would be a great asset to any company and/or organization.
Tim Ringenberg CHt CCHt
Steve has always risen to the challenge in the workplace. He organizes, coordinates, and delivers on every project he assumes. A marvelous coworker, he understands the need of communication for coordination, and recognizes talent for development by those who report to him.
Credentials
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Verizon Certified Product Owner (CPO)
VerizonSep, 2019- Nov, 2024 -
ICAgile Certified Professional (ICP)
ICAgileFeb, 2016- Nov, 2024 -
Scrum Master Accredited Certification
International Scrum Institute™Dec, 2015- Nov, 2024 -
Agile Methodology Trained
-Nov, 2014- Nov, 2024 -
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and AgileOct, 2014- Nov, 2024 -
Lean Six Sigma - Black Belt Certified
Verizon Lean Six Sigma ProgramDec, 2012- Nov, 2024 -
Certified Project Manager
ESI George Washington UniversityNov, 2010- Nov, 2024 -
Certified Scrum Master
Scrum AllianceOct, 2016- Nov, 2024
Experience
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Verizon Global Network Solutions
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Telecommunications
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1 - 100 Employee
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Senior Program Manager | Princ Engr-Tech Proj Mgmt | Fixed Wireless Access
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Aug 2020 - Present
Collaboratively partner amongst internal business stakeholders to design, deliver, and implement endeavors within the OneFiber Program. Responsible for governance of control points for cross-organizational deliverables required to realize the benefits for Verizon tied to IoT, 5G, and future smart cities. Collaboratively partner amongst internal business stakeholders to design, deliver, and implement endeavors within the OneFiber Program. Responsible for governance of control points for cross-organizational deliverables required to realize the benefits for Verizon tied to IoT, 5G, and future smart cities.
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Verizon Business
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Project | Program Manager | CSM | Metro Ethernet Forum | One Fiber | SD WAN | IoT
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Oct 2015 - Aug 2020
Support One Fiber and IoT Program / Project endeavors that span across Verizon Lines of Business such as VBM, VES, and VPS. Provide authority and independence to lead cross-functional teams, identifying key deliverables that enable execution of One Fiber and IoT project(s). Accountable for driving teams to meet deliverables and discerning when to escalate in order to achieve stated objectives. Manage One Fiber and IoT programs / projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives: directs and coordinates Program / Project activities and exercises influence over personnel responsible for specific project functions or phases of a program. Work with Senior Executives and project team members to define and manage the scope, strategy, requirements and implementation of individual IoT and One Fiber projects as part of a broader program. Drive participation to influence and integrate people effectively into teams, work cross-functionally and across multiple levels of management and work issues to successful resolution. Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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FiOS Installation & Maintenance Technician
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Apr 2016 - Jun 2016
Provide fiber services to residence and business customers. Install, remove, rearrange, program, test, troubleshoot, and maintain fiber between and including the customer terminal and fiber hub. Provide fiber services to residence and business customers. Install, remove, rearrange, program, test, troubleshoot, and maintain fiber between and including the customer terminal and fiber hub.
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Verizon (via Aditi Staffing)
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7979 N. Belt Line Rd, Irving, TX 75063
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Go-To-Market Program | Project Manager Small & Medium Business
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Dec 2014 - Oct 2015
Comprehensive Project Management of endeavors that generate revenue up to $1.3M annually associated to FiOS TV, FiOS Data, CPE, and eCommerce. Resolve any major production issues and train teams to efficiently support projects through pre-launch, production, and post launch. Manage full scope of program for all assigned projects. Provide guidance based on the overall strategy. Ensure project plan is delivered accurately and on time. Work with key stakeholders to deliver the best customer experience. Review program sales to ensure objectives are met. Show less
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Select Water Solutions
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Oil and Gas
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700 & Above Employee
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IT Project Manager
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Jun 2013 - Sep 2014
Project lifecycle management; concept review, requirement gathering, design development, stage testing, production implementation, post production support ensuring initiatives are delivered on-time, within budget, and according to plan Maintained, enhanced, supported STT Optimization System for 250+ users Implementation and use of system increased profit margin 20% within the STT Business Unit Successfully managed 12 new initiatives; user efficiency increased 30% On-line application support Point of Contact (POC) for daily health check, issue review, root cause analysis, and issue resolution coordinating with 3rd Party vendors(s) Managed cohesiveness of design and deliverables between vendor, business, and IT Conducted risk analysis and implemented mitigation strategies Completed, maintained, and provided weekly status updates for 10-15 open projects Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager - Process Engineering
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Sep 2006 - Jun 2013
2005-2012 Consultant - Process Engineering, Irving, TX, 2012-2013 Selected from a team of 10 colleagues as the primary lead for project managing all FiOS TV (Residence and Business) initiatives from a Revenue Assurance (RA) standpoint. Consistently rated high every year on the 9-Box grid for both Potential and Performance Employed a successful strategy as RA lead for order-to-bill validation (requirement approval, artifact validation, and GO/NO GO decision for RA); met minimum execution of test cases of 88%, often exceeded and surpassed 92% or more Lean Six Sigma (VLSS) Certified Black Belt Spearheaded initiatives to reengineer and improve processes while increasing overall revenue through Business Case review, requirement and test case submission, review, sign-off, ITO test case execution and sign-off (Quality Assurance), Incident Reporting (IR) and track to resolution, as well as post-production review (IR review and resolution). Consultant - Process Engineering, Irving, TX, 2012-2013 Consultant - Billing, Irving, TX 2006-2012 Favorably selected and positioned to create, prepare, and publish an Executive PowerPoint deck summarizing all critical RA projects for review with group Director and other various Managers/teams. Served as Revenue Assurance (RA) lead for order to bill validation (includes requirement approval, artifact validation, and GO/NO GO decision for RA). Participated in initial project discussions and supported Business Case/BRD development. Oversaw and managed all project management, implementation, testing and validation associated with other various Broadband Access Products such as HSI and Value Added Services (VAS). Wrote and validated business requirements supporting various systems. Show less
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Education
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1992 - 1997
Indiana University—Purdue University Fort Wayne
Bachelor's degree, Public Affairs
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