Experience

East Lake Woodlands Country Club
• United States
• Hospitality
• 1 - 100 Employee
• Tennis Courts Maintenance Supervisor

  • Nov 2022 - Present


Bally Sports Florida / Bally Sports Sun

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Production Specialist

  • Oct 2003 - Present

  Working with all the phases of production (pre, during, post) to help to successfully deliver live broadcasting of Tampa Bay sports teams which include the Lightning, Rays, and Bucs. Interned for the Sunshine Network (Sun Sports/FSN) during the Tampa Bay Lightning's start of the season in October of 2003. At mid-season (January 2004) I was hired on to work as an Utility and I became a part of the Tampa Bay Lightning's first Stanley Cup run to victory! Working with all the phases of production (pre, during, post) to help to successfully deliver live broadcasting of Tampa Bay sports teams which include the Lightning, Rays, and Bucs. Interned for the Sunshine Network (Sun Sports/FSN) during the Tampa Bay Lightning's start of the season in October of 2003. At mid-season (January 2004) I was hired on to work as an Utility and I became a part of the Tampa Bay Lightning's first Stanley Cup run to victory!



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista Trainer

  • Oct 2008 - Jul 2023

  Well seasoned Barista who helps to train new hires. Opening and closing daily tasks, helping with operations, inventory, cash-handling, creating hand-crafted espresso beverages and food all while proudly serving the East Lake community. Have built many relationships with our Regulars. As Howard Shultz once said, "We are not in the coffee business serving people...we are in the people business serving coffee." Well seasoned Barista who helps to train new hires. Opening and closing daily tasks, helping with operations, inventory, cash-handling, creating hand-crafted espresso beverages and food all while proudly serving the East Lake community. Have built many relationships with our Regulars. As Howard Shultz once said, "We are not in the coffee business serving people...we are in the people business serving coffee."



DoorDash

• United States
• Software Development
• 700 & Above Employee

• Operations Specialist

  • Aug 2022 - Nov 2022

  Daily Team Operations & Inventory Management

• Professional Dasher

  • Apr 2021 - Aug 2022

  Very street savvy with a terrific sense of direction, all helps me have an edge on the competition. I am currently maintaining a 5 Star rating, an 100% completion rate, 95% on time delivery, over 1100 deliveries completed, all while going above and beyond through key communication between customers and restaurants. I also give feedback to Door Dash Support regularly to make a positive impact for change on what issues I am seeing at restaurants, on the road, application issues and if a customer is also having any issues. Show less



Sip85 - Wine + Taps + Food

• United States
• Restaurants

• Operations Assistant

  • Jan 2018 - Nov 2021

  Helped manage daily operations and set the restaurant up for success before opening. Daily tasks included: inventory management, ordering, deliveries, collaborating with vendors, managing and maintaining cleanliness and organization throughout whole restaurant, conducting mock walk through audits in order to maintain a high standard. Starting mini projects that where necessary to improve the restaurant and successfully completing. Helping where ever needed during hours of operation in BOH (Back Of the House) and FOH (Front Of the House). Gaining knowledge in food and wine pairings. Show less



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Oxford Service Specialist

  • Nov 2015 - Jun 2016

  Helped to handle and resolve high volume inbound calls from the Tri-State Area (New Jersey, New York, Connecticut) representing Oxford Health. Most calls were from various hospitals and health systems in the North East from Doctors, Nurses and billing departments. Dealt with a wide array of issues and mostly verification of CPT codes, scheduling and billing. Helped to handle and resolve high volume inbound calls from the Tri-State Area (New Jersey, New York, Connecticut) representing Oxford Health. Most calls were from various hospitals and health systems in the North East from Doctors, Nurses and billing departments. Dealt with a wide array of issues and mostly verification of CPT codes, scheduling and billing.



Tech Data

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Support Representative

  • Jun 2015 - Sep 2015

  Sales Support Representative who verified Purchase Orders and delivery status' for clients, also worked on e-mailing current and future potential leads of what technological products were available to cater their business needs. Weekly, learned about many up and coming tech products from all the major companies and corporations around the world. i.e. IBM, Cisco, Hewlett Packard, Apple, Microsoft, etc. Sales Support Representative who verified Purchase Orders and delivery status' for clients, also worked on e-mailing current and future potential leads of what technological products were available to cater their business needs. Weekly, learned about many up and coming tech products from all the major companies and corporations around the world. i.e. IBM, Cisco, Hewlett Packard, Apple, Microsoft, etc.



HSN

• Spain
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2007 - Aug 2008

  Handled high volume inbound calls from current members and potential new members in an effort to resolve all questions and issues that arose. Performed with the highest "Upsells" in the call center for a quarter of the year, had one of the highest quality assurance ratings of all calls recorded that had been audited. Spent time on my off days to study products. Gained a significant amount of product knowledge of thousands of products offered on hsn.com in order to give me an edge on the competition. Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Barista

  • Dec 2006 - Mar 2007

  Performed opening and closing duties at the E-Bar (Espresso Bar) which was attached to Nordstroms. Created a friendly and welcoming environment for all our guests while maintaining the highest cleanliness and organizational standards. Created hand-crafted espresso and tea beverages, prepared breakfast items, lunch items and desserts. Performed Inventory tasks and cash handling. Collaborated with the Bistro, which was located inside of Nordstroms, to ensure the E-Bar was stocked with lunch/dinner and beverage items. Show less



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Trainer

  • Aug 2003 - Mar 2007

  Helped to train new hires in all areas of the cafe. Duties included: making hand-crafted espresso beverages, maintaining freshness of coffee for guests, managing the bakery section, working the ovens to make bread and pizza pies, panini prep, produce prep, making sandwiches, salads, soups, taking inventory, cash handling, receiving deliveries and putting away the truck order, delivering catering orders to local businesses, maintaining the dining room with impeccable cleanliness and organization, welcoming guests and getting to know the community to bring in new Regulars. Show less



Skillsoft

• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Associate

  • Feb 2006 - Nov 2006

  "Smart Certify Direct" was that actual name of the company which was owned by Skillsoft. I was trained in the art of sales to find out the client's "Big Problem." Learned how to listen, acknowledge, empathize and create a training solution for various IT clients that were not currently certified in their fields of expertise. Selling Smart Certify Direct's online IT training for certification was the daily goal and I worked mostly on a commission basis. The purpose was for our clients to further there skills with a certification to back them up which would result in them making more money. Unfortunately the company downsized and I was one of 50 who was let go. The positive was that I learned how to sell the right way. Show less



Nielsen Media Research

• United States
• Market Research
• 700 & Above Employee

• Researcher

  • Jul 2001 - Oct 2001

  Performed consumer calls to families, with a wide range of demographics across the country, in order to obtain television ratings through surveys. Performed consumer calls to families, with a wide range of demographics across the country, in order to obtain television ratings through surveys.



Miller's Ale House Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• Bar Back

  • Jan 2000 - Oct 2001

  Helped Bartenders and Servers successfully keep up with volume of customers to keep them happy. Duties included: Stocking beers, wine and alcohol, changing beer kegs, maintaining a clean environment, helping customers with their orders, reporting to management wherever I was needed for help in the FOH (Front Of the House) and BOH (Back Of the House). Helped Bartenders and Servers successfully keep up with volume of customers to keep them happy. Duties included: Stocking beers, wine and alcohol, changing beer kegs, maintaining a clean environment, helping customers with their orders, reporting to management wherever I was needed for help in the FOH (Front Of the House) and BOH (Back Of the House).



Einstein Bros Bagels

• United States
• Restaurants
• 300 - 400 Employee

• Barista

  • Jan 1999 - Jan 2001

  Helped open and close the cafe through various cleaning, setting up and preparation tasks. Duties included: Prepping bagels and cooking them in the oven, making hand-crafted espresso beverages, keeping up on the freshness of coffee for guests, taking orders of customers, cash handling, making quality breakfast and lunch bagel sandwiches made to order. Built lasting relationships with Regulars and people from the Safety Harbor community. Helped open and close the cafe through various cleaning, setting up and preparation tasks. Duties included: Prepping bagels and cooking them in the oven, making hand-crafted espresso beverages, keeping up on the freshness of coffee for guests, taking orders of customers, cash handling, making quality breakfast and lunch bagel sandwiches made to order. Built lasting relationships with Regulars and people from the Safety Harbor community.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Guest Service

  • Jan 1998 - Jun 1998

  Guest Service: cash handling, taking orders, returns. Hardlines: stocking shelves, pulling items forward for best appearance, putting away truck in the BOH (Back Of the House), inventory, and helping guests with any questions, concerns and recommendations. Guest Service: cash handling, taking orders, returns. Hardlines: stocking shelves, pulling items forward for best appearance, putting away truck in the BOH (Back Of the House), inventory, and helping guests with any questions, concerns and recommendations.



Sea Grill

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Restaurant Crew Member

  • Jan 1996 - Jan 1997

  My first restaurant job with duties that included: maintaining clean dishes/utensils, learning how to prep food and produce, making salads and desserts, and learning how to Expo in the BOH (Back Of the House). In the FOH (Front Of the House) my duties included: bus all tables attentively and with a sense of urgency after guests leave (turning tables), maintaining a high standard of a clean environment, learned how to serve and bar back. My first restaurant job with duties that included: maintaining clean dishes/utensils, learning how to prep food and produce, making salads and desserts, and learning how to Expo in the BOH (Back Of the House). In the FOH (Front Of the House) my duties included: bus all tables attentively and with a sense of urgency after guests leave (turning tables), maintaining a high standard of a clean environment, learned how to serve and bar back.