Experience

My Utility Genius Limited

• 1 - 100 Employee

• Head of Partnerships

  • Mar 2023 - Present

  Supporting consumers, suppliers and partners make the most of the ever-changing energy marketplace Supporting consumers, suppliers and partners make the most of the ever-changing energy marketplace



Moneysupermarket Group

• United Kingdom
• Software Development
• 400 - 500 Employee

• Head of Energy Commercial and Partners

  • Jun 2013 - Dec 2022

  Responsible for the commercial performance of the energy channel at this market leading comparison site. Managing the relationships with energy suppliers to deliver value for customers, suppliers and Moneysupermarket Group. Responsibility for driving new business across ancillary channels including EV and microgeneration. Managing stakeholder relationships with BEIS, Ogem and other external third parties. Industry spokesperson across TV, radio and conferences Responsible for the commercial performance of the energy channel at this market leading comparison site. Managing the relationships with energy suppliers to deliver value for customers, suppliers and Moneysupermarket Group. Responsibility for driving new business across ancillary channels including EV and microgeneration. Managing stakeholder relationships with BEIS, Ogem and other external third parties. Industry spokesperson across TV, radio and conferences



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Online Partnerships Manager

  • Sep 2009 - Jun 2013

  Responsible for the development and maintenance of relationships with a portfolio of web comparison site partners. To deliver mutual value and benefit from the relationship whilst maximising the customer experience.This channel represents the primary route to market for new residential customers delivering the largest volume of new accounts.The development of new initiatives to generate new sales funnels and new partners on cost effective terms.

• Value Delivery Manager

  • Jan 2006 - Sep 2009

  Development of sales skills and CRM culture within the Customer Service teams.Developed a process for determining the 'next best product' for CS agents to cross-sell to existing customers.Developed capability for agents screens to deliver real time CRM information to support a conversational and informed approach to sellingDelivered training and development across the Customer Service call centres



Yes Car Credit

• Nationwide, UK

• Head of Training

  • Mar 2003 - Dec 2005

  Responsible for the implementation of FSA within this financial services organisation following the acquisition by Provident Financial. Development of compliant processes and paperwork for the sales conversation, delivery of full training programme to meet implementation. Ongoing responsibility for maintaining compliance through induction training, coaching, assesment centres. Responsibility for development and delivery of management development programme Responsible for the implementation of FSA within this financial services organisation following the acquisition by Provident Financial. Development of compliant processes and paperwork for the sales conversation, delivery of full training programme to meet implementation. Ongoing responsibility for maintaining compliance through induction training, coaching, assesment centres. Responsibility for development and delivery of management development programme



Glenbrook Management

• Home Based

• Senior Consultant

  • Sep 2000 - Mar 2003

  Various roles as part of this consulting company: - Induction Training and coaching for Powergen Call Centre and Field Sales agents - Call Centre Manager for TXU Energy small business call centre, repsonsible for sales delivery and overall performance - Interim Small Business Head of Training (TXU) - New business development for Powergen Various roles as part of this consulting company: - Induction Training and coaching for Powergen Call Centre and Field Sales agents - Call Centre Manager for TXU Energy small business call centre, repsonsible for sales delivery and overall performance - Interim Small Business Head of Training (TXU) - New business development for Powergen



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Senior Manager

  • Sep 1998 - Sep 2000

  Project Management, Call Centre Quality, Analytical Interviewing Project Management, Call Centre Quality, Analytical Interviewing



Wenting Textiles

• Derbyshire

• General Manager

  • Aug 1995 - Sep 1998

  Responsibility for management of 3 factories (turnover £3m) manufacturing clothing for Asda, Tesco and Sainsbury. Purchasing, cost control, production deadlines, stock control, client relationships. Line management of c50 staff Responsibility for management of 3 factories (turnover £3m) manufacturing clothing for Asda, Tesco and Sainsbury. Purchasing, cost control, production deadlines, stock control, client relationships. Line management of c50 staff



National Westminster Bank

• Banking
• 100 - 200 Employee

• Various

  • Jul 1985 - Aug 1995

  - Relationship Manager, Corporate Accounts - Senior Tutor, Training & Development Centre - Branch Manager - Relationship Manager, Corporate Accounts - Senior Tutor, Training & Development Centre - Branch Manager