Experience

CCA and B, LLC
• Customer Service Representative


U.S. Air Force

• Higher Education
• 1 - 100 Employee

• Low Observable Structural Aircraft Maintenance Apprentice

  • Jun 2014 - Nov 2014

  Repaired low observable and metallic structural components of aircraft to meet requirements of preserving structural integrity,Assured the structural components were up to Air Force standards,Removed radar absorbing materials (RAM) by sanding, pulling, or scraping. Used manual and powered methods to remove and repaired when required,Inspected aircraft to ensure it was operational

• Facilitator of First Term Airman Center

  • Mar 2013 - Jun 2014

  Briefed Airman and Commanders on safety procedures, evacuation protocol, and airfield conditions,Responsible for an average of 50 Airman per week,Scheduled Commanders and First Sergeants briefing for incoming Airman,Answered and directed calls, messages, and fax,Scheduled training for the Squadron,Responsible for the briefing of all safety procedures before entering the program

• Air Traffic Controller

  • Dec 2012 - Mar 2014

  Controlled and regulated en route and terminal air traffic,Initiated and issued ATC cleaarences,instructions, and advisories,Ensured the safe, orderly, and expeditious flow of air traffic,Planed, organized, directed, inspected, and evaluated ATC activities,



US Supprot

• Consumer Services

• Technical Support

  • Nov 2010 - Apr 2012

  Assisted customers with technical issues, Delivered outstanding customer service, Informed customers on the working of their devices, Worked closely with management to resolve all customer issues Assisted customers with technical issues, Delivered outstanding customer service, Informed customers on the working of their devices, Worked closely with management to resolve all customer issues



Toys"R"Us, Inc.

• Loss Prevention

  • Apr 2010 - Nov 2011

  Preformed hourly security checks to ensure customer safety, Monitored security cameras etc. to minimize financial loss of the store, Wrote daily reports on what was observed from the security cameras and checks Preformed hourly security checks to ensure customer safety, Monitored security cameras etc. to minimize financial loss of the store, Wrote daily reports on what was observed from the security cameras and checks