Experience

Great Wolf Resorts, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Vice President, Operations Development & Integration

  • Apr 2022 - Present

• Vice President, Operations

  • May 2018 - Apr 2022

  Lead Operations Development focused on rapid Domestic U.S. and International growth, representing Operations during design, development, construction and turnover. Also responsible for Operations Capital Planning and accountable for Rooms, Engineering and Aquatics lines of business, developing strategies and tactics to improve Lodge performance and significantly enhance the Guest and Pack experience.



Disney Parks & Resorts

• Entertainment
• 400 - 500 Employee

• Director Operations Systems Integration & Disney Photo Imaging - Operations Planning & Optimization

  • Jul 2015 - May 2018

  Responsible for developing the strategic vision and driving associated tactics to enable innovative technology solutions supporting the end-to-end Guest and Cast experience, including Hotels, Parks, Food & Beverage, Disney Photo Imaging etc.

• Manager New Business Initiatives

  • Apr 2015 - Jul 2015

  Lead strategic assessment and develop a recommendation for future investment at select Disney hotels.

• Manager Operations Systems Planning & Support

  • Jun 2012 - Apr 2015

  Support the development and delivery of various new technologies including MyMagic+, mobile tools and composite applications while developing the technology five-year plan for domestic US Parks and Hotels.



Disney Vacation Club

• Travel Arrangements
• 300 - 400 Employee

• Resort Development Owners Representative - Aulani, a Disney Resort & Spa

  • Sep 2009 - Jun 2012

  Responsible for acting on behalf of Walt Disney Parks and Resort Operations team through the opening of a new Resort in Hawaii, including design, development, construction and turnover. Responsible for acting on behalf of Walt Disney Parks and Resort Operations team through the opening of a new Resort in Hawaii, including design, development, construction and turnover.

• Manager Room Operations - Disney's Contemporary Resort

  • Feb 2008 - Sep 2009

  Responsible for leading the Front Office and Housekeeping operations at a Four Diamond Convention property and opening the new DVC Bay Lake Tower Resort.

• Manager Room Operations - Disney's Pop Century Resort

  • Jun 2006 - Feb 2008

  Responsible for leading the Front Office and Housekeeping operations at a 2880 room Resort.

• Operations Manager - Bus Operations

  • Nov 2003 - Jun 2006

  Provided leadership to the Transportation team serving a 24/7 Disney Parks and Resort bus fleet and transportation operation.

• Operations Manager - Disney's Blizzard Beach Water Park

  • May 2000 - Nov 2003

  Responsible for all Water Park Operations with a focus on Lifeguards, Slide Operators, Custodial, Guest Services and Parking.

• Operations Manager - Disney's River Country Water Park

  • Dec 1998 - May 2000

  Responsible for all lines of business within the Water Park including Lifeguards, Custodial, Guest Services, Merchandise, Food & Beverage and Operating Participants.

• Area Manager Recreation - Disney's Coronado Springs Resort

  • Mar 1997 - Dec 1998

  Supported the opening of Disney's Coronado Springs providing leadership to the Recreation team focused on pools, activities, marina, health-club etc.

• Guest Services Manager - Disney's Fort Wilderness Resort & Campground

  • Feb 1995 - Mar 1997

  Responsible for Front Office, Guest Services/Recreation, Kennel and entertainment.

• Front Office Supervisor

  • Dec 1992 - Feb 1995

  Supervised daily Front Office operation.



Disneyland Paris

• France
• Entertainment Providers
• 700 & Above Employee

• Rooms Control Supervisor

  • Feb 1992 - Jul 1992

  Trained Front Office Operations and Property Management Systems in support of Disneyland Paris opening. Trained Front Office Operations and Property Management Systems in support of Disneyland Paris opening.

• Disney College Program - Merchandise and Resort Front Office

  • Jul 1990 - Jan 1992

  Participated in the International Exchange Program representing the United Kingdom and trained in Hotel Operations in preparation for supporting the opening of Euro Disney in France. Participated in the International Exchange Program representing the United Kingdom and trained in Hotel Operations in preparation for supporting the opening of Euro Disney in France.