Experience

IMAGIK International Corporation

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Business Development Manager

  • Jan 2023 - Present

  Business Development role for the amazing Imagik International Corporation. IMAGIK specializes in the development of sophisticated IFE Power Systems to meet the demand of todays flying public. The ever-growing demand for an affordable PED charging system within the aircraft brings a new challenge to the airlines and the need for creative solutions from the OEMs. IMAGIK has met that challenge, adding to our standard QUATRO+ USB Type A and our new QUATRO Type A + AC , we are introducing our USB Type A+C and USB-PD systems. Show less



Panasonic Avionics Corporation

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Director, GCS Customer Operations - Middle East, Central & Southern Asia and Africa

  • Jul 2014 - Sep 2020

  Oversaw all the connectivity business revenues across the Middle East, Central South Asia and Africa, with an annual sales target of over $56M. • Increased sale of Panasonic’s global connectivity services including Aeromobile GSM products, spearheading business development for connectivity products in the region.• Produced innovative proposals and presented solutions to potential clients, utilising customer success methodology to create new model variations in a process of continuous improvement.• Created and monitored Service Level Agreement (SLA) contracts, negotiating and renewing term changes with regional customers and developing products and services to ensure maximum productivity.• Developed the WISP Portal to build revenue by guiding airlines through best practices and pricing strategies to increase profitability. Show less

• GCS - Account Manager III, Middle East and Africa Region

  • Apr 2011 - Jul 2014

  Managed accounts and oversaw all service functions for Panasonic’s Global Communications Services (GCS), including GSM, internet connectivity and multiple IPTV channels, for airline customers, developing tactical plans and optimising development opportunities for the business. • Developed global communications products, articulating the benefits of 4GLTE, 5G, HS2.0 and 802.1x for the customer base• Prepared and presented successful bids for six Middle East airlines, assisting with identifying the specifications of customer design requirements and SLAs. • Monitored the delivery process, building a sound understanding of aircraft hardware installation and certification requirements, working closely with many ODA and MRO organisations. Show less

• Program Manager

  • May 2006 - Jul 2011

  Project managed in-flight entertainment and connectivity (IFEC) systems for both production OEM and retrofit markets in the Middle East & Africa Region. • Effectively ran the project partnership with the airline, OEM and cross functional groups, to identify and implement programme requirements.• Scoped the extent of the work involved, allocated the correct resources, monitored expenditure and scrutinised schedules to ensure the programme ran to time, budget and specification.• Collaborated with the airlines’ selected cabin equipment suppliers to install highly complex IFE programmes and systems (video and audio on demand), meeting regulatory and OEM specifications. Show less

• Customer Support Manager - Middle East & Africa

  • Jul 2002 - May 2006

  Technical Support of IFE products manufactured by Panasonic for Middle East & Africa based customers. Technical lead on several key retrofit programs including EK A340 Cabin & IFE refit, EK B777 2Ke to 3Ki Cabin & IFE upgrade, SAA A340-200 Cabin upgrade and THY A340 2K to 3Ki upgrade.

• Customer Support Manager

  • May 2000 - Sep 2002

  Technical Support of IFE for customers in Middle East and Africa Region

• Customer Support Engineer

  • Feb 1998 - May 2000

  Technical Support of IFE Products for Europe and Middle East customers



Smiths Aerospace

• Aviation & Aerospace
• 1 - 100 Employee

• Customer Support Engineer

  • 1988 - 1998

  Technical Support to airlines on Smith's avionics products. Specialised in Fuel Systems, Electrical Load Management and Hawk 100/200 Series avionics. Work included worldwide travel for customer visits and field modifications. Technical Support to airlines on Smith's avionics products. Specialised in Fuel Systems, Electrical Load Management and Hawk 100/200 Series avionics. Work included worldwide travel for customer visits and field modifications.