Experience

Realty Executives

• Real Estate
• 100 - 200 Employee

• Information Technology Help Desk Technician

  • Sep 2020 - Present

  Efficiently completes trouble tickets, end user technical issues, and network related issues in a timely manner. Troubleshoot unexpected and previously not encountered technical issues, resolving without further escalation. Images and deploys servers, laptops, PCs, and smart devices without disruption of business. Completes new hire and termination process for the IT department. Manage door access badges. Administer O365 accounts for over 900 employees. Troubleshoot issues on MAC OS including printers, email, and software installs. Replace or repair hardware in PCs, servers, printers, and VoIP phones. Preemptively looks for issues that may arise to ensure business systems remain active at all times. Show less



AZ Tech Works

• Level 2 IT Technician

  • Apr 2018 - Apr 2020

  Efficiently complete incident and service request tickets, end user technical issues, and network related issues in a timely manner. Troubleshoot unexpected and previously not encountered technical issues, resolving without further escalation. Process new hire and terminations for multiple different companies with different standards. Repair or replace hardware in both servers and workstations. Configure Group Policy changes to meet client needs. Manage and configure Office 365 accounts and settings. Configure and deploy Cisco Meraki routers. Order software licenses and needed hardware for clients. MAC OS clean installs and configurations. Windows OS clean installs and configurations. Shared drive creation and administration. Work with Vendors to support 3rd party software. Webroot, Sentinel One, Deep Instinct anti-virus/malware deployment and administration. Show less



Cognizant

• Uzbekistan
• Education
• 1 - 100 Employee

• Service Desk Analyst

  • Apr 2016 - Mar 2018

  Efficiently complete incident and service request tickets, end user technical issues, and network related issues in a timely manner. Troubleshoot unexpected and previously not encountered technical issues, resolving without further escalation. Process new hire and terminations for the company. Support 300 + applications and multiple hardware systems over the phone for 5000 + employees. Support offshore employees from two countries and onshore remote users using remote desktops and virtual desktops. Mandatory HIPAA compliance for working with health care insurance company. Team Lead for 5 employees. Show less



Universal Background Screening

• United States
• Human Resources Services
• 100 - 200 Employee

• Help Desk Specialist

  • Feb 2015 - Apr 2016

  Efficiently completes trouble tickets, end user technical issues, and network related issues in a timely manner. Troubleshoots unexpected and previously not encountered technical issues, resolving without further escalation. Images and deploys servers, laptops, PCs, and smart devices without disruption of business. Completes new hire and termination process for the IT department. Preemptively looks for issues that may arise to ensure business systems remain active at all times Efficiently completes trouble tickets, end user technical issues, and network related issues in a timely manner. Troubleshoots unexpected and previously not encountered technical issues, resolving without further escalation. Images and deploys servers, laptops, PCs, and smart devices without disruption of business. Completes new hire and termination process for the IT department. Preemptively looks for issues that may arise to ensure business systems remain active at all times



City of Buckeye

• United States
• Government Administration
• 100 - 200 Employee

• Water Resources Intern

  • Apr 2013 - Sep 2013

  While under the Internship I learned about how Wastewater and Water treatment plants operate as well as how to troubleshoot systems and mechanics. I used adaptable customer service and time management when it came to irrigating the yards of disgruntled or conversationally driven customers. I also received informal training on forklifts and backhoes. I was trained in Blue Stake procedures and spent a short while with the distribution crew exercising valves, replacing/disconnecting meters and small building projects. Show less



Military Entrance Processing Station

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Specialist Supervisor

  • Sep 2008 - Oct 2012

  Administered the Armed Services Vocational Aptitude Battery(ASVAB) test and many other technical tests. Regularly preformed excellent oral communication and instructional skills when administering the ASVAB at multiple high schools. Participated in and was detrimental to the success of many pilot programs ordered from the Headquarters. Always exceed the goals of the company as well as the supervisor's. Was the President and Treasurer of the company’s Readiness Support Group (RSG) which provided a community service outreach program for employees, and planned hosted and funded all moral events for the company. Completed over 200 hours of community service, and was the recipient of two Good Conduct Medals for Excellence in behavior and professionalism. Mastered the Military Entrance Processing Command Integrated Resource System (MIRS) and Virtual Interactive Processing System (VIPS). Show less



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Administrative Specialist

  • Oct 2004 - Aug 2008

  2nd Battalion 5th Marines, 5th Marine Regiment Personnel Administration Center Clearance: Department of Defense, Secret Clearance, March 2005 Ensured all pay and leave statements were correctly submitted and maintained. Mentored, trained and supervised over a dozen individuals, allowing the company to surpass its goals. Was responsible for the training schedule and moral programs for over 1000 individuals while deployed overseas. Was trained in a variety of different job fields to include; operating large vehicles, mail handling, security procedures, embarkation procedures and warehouse/supply procedures. Show less