Director Of Operations

• Jul 2012 - Present

Major Responsibilities; Operations Management; I am managing day-to-day business operations, including sales, marketing, IT, and finance functions. Process Improvement; I am monitoring and improving existing processes and eliminate wasteful practices to ensure the delivery of high-quality and efficient services. I am evaluating data and performance of operational activities to make informed decisions and strategic plans. New Product Development; I am creating and facilitating new products to achieve significant reduction in financial losses. Key Deliverables • Enabled successful transformation of business delivery process to an online format. • Grew year-on-year profitability and sales, while decreasing operating costs. • Led a new IT CRM system development and sales website redesign project from conception to completion. • Established a co-operative and supportive team by introducing clear standards and expectations. • Promoted from Operations Manager role to Operations Director role for excellent performance. • Improved customer satisfaction rate and attained repeat purchases through prompt resolution of complaints. Show less

Deputy Head of Service

• Aug 2002 - Oct 2012

Major Responsibilities;I planned and delivered a wide range of regulatory services to meet and exceed customer needs.Budget Management; I developed and controlled a £2M budget as well as determined and met set income targets for commercial and residential pest control services. I implemented and managed operation of public and national incident mortuary at Northwick Park Hospital. I reviewed and standardised entire business functions in line with food safety/standards and occupational HSE and pollution legislation.Key Deliverables;• Minimised cost of delivering 7,000 pest control treatments annually through building and execution of a remote operative work management system.• Repositioned two large service units and implemented hot-desking/remote work plans that increased efficiency and flexibility of departmental services.• Achieved full compliance in external food safety and quality assurance audits.• Reduced ownership of illegal 'status' dogs by formulating and cultivating multi-disciplinary partnerships.• Received promotions several times after serving successful tenure to company.• Lessened 2K noise nuisance reports resolution time by initiating lean system, removing wasteful activities, and creating greater service delivery capacity.• Optimised business performance against food standards agency targets by contracting-out low risk food business inspections and maintaining quality of service. Show less

Deputy Head of Environmental Health (Community Protection)

• 2005 - 2011

Responsible for the delivery of regulatory services aimed at controlling public nuisance, rodent and insect pests, public health incidents and animal welfare.; London Borough of Brent

Deputy Head (Business Regulation)

• 2002 - 2005

Responsible for the delivery of regulatory services aimed at food retail, catering and manufacturing businesses and businesses that utilise polluting processes.

Service Manager - Food Safety

• Jan 1993 - Jan 2002

Responsible for the Council's food authority regulatory functions including the food safety, food standards and occupational health and safety inspection programmes.

Service Manager (Food Safety)

• 1995 - 2002

Environmental Health Officer

• Jan 1992 - Jan 1993