Stephen Mockford
Head of Customer Experience at Honda Australia Motor Vehicles- Claim this Profile
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Topline Score
Bio
Adam Russell
I have had the pleasure of working with Stephen for over 2.5 years at Vodafone. Stephen has an innate ability to dissect briefs, quickly get to the core customer insight/need and then respond with a plan that ensures we deliver on that need and support the overall brand purpose. Stephen is a committed people manager that provides his team clear direction and vision to ensure a quality output is delivered, first time. Stephen would be an asset to any company requiring a committed, results driven and passionate brand champion.
Adam Russell
I have had the pleasure of working with Stephen for over 2.5 years at Vodafone. Stephen has an innate ability to dissect briefs, quickly get to the core customer insight/need and then respond with a plan that ensures we deliver on that need and support the overall brand purpose. Stephen is a committed people manager that provides his team clear direction and vision to ensure a quality output is delivered, first time. Stephen would be an asset to any company requiring a committed, results driven and passionate brand champion.
Adam Russell
I have had the pleasure of working with Stephen for over 2.5 years at Vodafone. Stephen has an innate ability to dissect briefs, quickly get to the core customer insight/need and then respond with a plan that ensures we deliver on that need and support the overall brand purpose. Stephen is a committed people manager that provides his team clear direction and vision to ensure a quality output is delivered, first time. Stephen would be an asset to any company requiring a committed, results driven and passionate brand champion.
Adam Russell
I have had the pleasure of working with Stephen for over 2.5 years at Vodafone. Stephen has an innate ability to dissect briefs, quickly get to the core customer insight/need and then respond with a plan that ensures we deliver on that need and support the overall brand purpose. Stephen is a committed people manager that provides his team clear direction and vision to ensure a quality output is delivered, first time. Stephen would be an asset to any company requiring a committed, results driven and passionate brand champion.
Experience
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Honda Australia Motor Vehicles
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Australia
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Head of Customer Experience
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Apr 2023 - Present
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Customer Experience Strategist & Planner
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Feb 2022 - Apr 2023
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Nest pensions
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United Kingdom
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Financial Services
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200 - 300 Employee
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Customer Experience Solution Design Lead
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Mar 2021 - Feb 2022
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Customer Experience Manager, Employers & Intermediaries (Contract)
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May 2020 - Mar 2021
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Huawei Consumer Business Group
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China
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Computers and Electronics Manufacturing
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700 & Above Employee
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Head of Customer Experience, Western Europe
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Dec 2018 - Nov 2019
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Volkswagen Group Australia
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Australia
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Motor Vehicle Manufacturing
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200 - 300 Employee
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Brand & Retail Marketing Manager (Contract)
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May 2018 - Jul 2018
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Sydney Water
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Australia
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Utilities
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700 & Above Employee
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Customer Experience Strategy Lead (Contract)
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Oct 2017 - Apr 2018
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Samsung Australia
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Australia
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Computers and Electronics Manufacturing
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300 - 400 Employee
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Customer Experience Strategy Manager
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Oct 2016 - May 2017
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Peugeot
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Motor Vehicle Manufacturing
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700 & Above Employee
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National Customer Experience Manager
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Jan 2015 - Oct 2016
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Advertising Manager
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Jan 2013 - Jan 2015
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Retail Channel Marketing Manager
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Mar 2012 - Nov 2012
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Channel Marketing Manager - Partner Channel
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Jun 2010 - May 2012
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St.George Bank
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Australia
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Banking
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700 & Above Employee
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Snr Campaign Manager
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Apr 2009 - Mar 2010
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Bankwest
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Australia
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Financial Services
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700 & Above Employee
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Marketing Campaign Manager
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Oct 2006 - Mar 2009
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Education
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2020 - 2022
University of Bradford
Master of Business Administration - MBA, Business Administration and Management, General
Community
