Housing Development Officer

• Apr 2023 - Present

Portfolio Support Manager

• Mar 2021 - Dec 2022

- Monitored the agreed strategy of property developments and evaluated deviations from planned progress- Managed residential property development drawdowns (up to €2m monthly per development)- Managed residential sales (€300k - €1.2m)- Monitored and tracked sales proceeds - Verified disposal costs e.g. developer fees, solicitor fees, VAT etc. – ensured in line with approvals- Provided instruction to legal team to release security on completion of sale- Reconciled all revenue and costs on a monthly basis- Evaluated and reported on all assets (half-yearly)- Submitted records for audit and responded to ad-hoc audit requests and queries- Cross functional liaison – Legal, Property, Operations, Risk and Compliance, Tax- Complied responses to queries from the Comptroller and Auditor General, Internal Audit, Oireachtas (parliamentary questions), Audit & Risk and other internal teams- Took minutes at Strategic Credit Review meetings and other ad-hoc meetings as required Show less

Assistant Manager

• Aug 2019 - Mar 2021

Portfolio Support Officer

• Mar 2018 - Jul 2019

Customer Service Advisor

• Jan 2018 - Feb 2018

I worked in the Bank of Ireland call centre, acting as the first point of contact for personal banking customers. The main duties included: - Taking inbound calls from customers of the bank - Responding to general banking queries - Setting up online accounts for customers - Assisting customers with their phone and online banking accounts. - Taking and logging customer complaints - Arranging appointments for customers for in branch meetings - Arranging foreign exchange availability with branch staff Show less

Digital Marketing Executive

• Nov 2017 - Dec 2017

Main responsibilities: - Devised and implemented targeted digital marketing strategies for clients - Curated and scheduled content for clients’ social media posts - Uploaded content to clients’ websites - Provided analytics to clients on performance of digital strategy - Business development on behalf of a key client - Cold calling / Lead generation Main responsibilities: - Devised and implemented targeted digital marketing strategies for clients - Curated and scheduled content for clients’ social media posts - Uploaded content to clients’ websites - Provided analytics to clients on performance of digital strategy - Business development on behalf of a key client - Cold calling / Lead generation

English Language Teacher

• Jul 2014 - Oct 2017

I taught English as a foreign language (TEFL) to primary and middle school students. Duties included: - Teaching English to class sizes of 20-35 students - Preparing lesson plans and PowerPoint presentations - Correcting homework - Maintaining progress reports, including grading and assessment - Preparing activities and games for younger classes. I taught English as a foreign language (TEFL) to primary and middle school students. Duties included: - Teaching English to class sizes of 20-35 students - Preparing lesson plans and PowerPoint presentations - Correcting homework - Maintaining progress reports, including grading and assessment - Preparing activities and games for younger classes.

Sales Consultant

• Jul 2013 - Dec 2013

This was a telesales role selling mobile website solutions to SME’s in Ireland. Duties involved: - Making outbound phone calls to potential customers with the goal of acquiring new customers. - Working with assigned leads and generating my own leads to call. - Answering queries from potential customers. - Maintaining accurate records of customer interactions on the customer relationship management (CRM) system, including notes on customer preferences and objections. - Following up with customers via email with the aim of closing sales and promoting the company’s services. Show less

Sales Executive

• Sep 2012 - Jun 2013

This was a door to door sales role involved with selling gas and electricity price plans. Duties included: - Building rapport with potential customers and answering questions they had regarding price plans. - Maintaining records of customer interactions, including notes on their objections - Logging customers’ personal information and account details for successful sales. - Following up with customers over the phone to close sales. - Meeting weekly and monthly sales quotas (I met these targets regularly). Show less