Experience

Grenadier Holdings

• United Kingdom
• Investment Management
• 1 - 100 Employee

• Global Delivery Director

  • Jan 2019 - Present

  United Arab Emirates I help global organisations deploy and activate global brands and re-branding projects specializing in challenging areas of deployment. Passionate about driving innovation, digital transformation, growth, developing strategic solutions, and challenging the status quo. Responsibilities include: Pre-Sales support Contract negotiations Operational legal support Project governance Implementation and delivery Identifying new growth opportunities



Canon EMEA

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• European Operations Manager

  • Dec 2017 - Dec 2018

  London, United Kingdom Optimising EMEA operations by supporting the transformation towards right-shore service delivery capability. Working with each country to ensure productivity, compliance, and profitability targets are achieved and supporting each operation with contract negotiation, new business development, and transformation Developing the transformation of the traditional business into new ways of working Delivering service performance management and resource demand measurement across EMEA

• Head of Business and Information Services

  • Jan 2016 - Dec 2017

  United Arab Emirates Launching the first Canon BPO and Consultancy Business in the Middle East. Setting the go-to-market strategy and responsible for New Business Development, Commercial Control, and Service Delivery. Driving Innovation and Business Process Improvement Delivering Operational and Service Delivery Excellence program to customers Applying Service Delivery Best practices for the region Developing the Transformation of existing Canon MPS customers to Canon Business Services

• UK General Manager

  • May 2013 - Jan 2016

  United Kingdom Increasing revenue by 45% through Customer excellence and operational best practice efficiencies Driving and exceeding the achievement of Customer SLA’s and KPI’s producing £13 million revenue P&L and Operational responsibility for 150 employees across 5 different UK locations.

• Regional Services Manager

  • Sep 2010 - May 2013

  United Kingdom Responsible for the operation of two production centres of excellence within Scotland that provide time-critical customer communications for both Digital Scanning inbound and Transactional Print customers. Driving and ensuring achievement of agreed SLA’s and KPI’s producing £5 million revenue and leading a team of 76 employees Controlled the Business Continuity and Disaster Recovery within the business reducing risk exposure and increasing compliance within the… Show more Responsible for the operation of two production centres of excellence within Scotland that provide time-critical customer communications for both Digital Scanning inbound and Transactional Print customers. Driving and ensuring achievement of agreed SLA’s and KPI’s producing £5 million revenue and leading a team of 76 employees Controlled the Business Continuity and Disaster Recovery within the business reducing risk exposure and increasing compliance within the business Expanded existing Outbound site capacity by 65% through improved production developments

• Service Delivery Manager

  • Sep 2007 - Sep 2010

  Edinburgh, United Kingdom Leading the operation of one production centre of excellence within Scotland that provides time critical customer communications for Canon customers. Driving and ensuring achievement of agreed SLA’s/KPI’s producing £2.2 million revenue and leading a team of 18 employees Awarded Entrepreneur of the year 2009, 2010, and 2012 for Océ Business Services.



PostNL

• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Manager

  • 1995 - Sep 2007

  Glasgow, United Kingdom Controlling the production dept of 70 production staff processing print and scanning contracts for Telecommunications customers and various Local Government contracts. Implemented ISO 9001 Quality Management System Initiated internal stock management system resulting in a reduction of 70% waste