Experience

Bentley Jacksonville
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Purchasing Agent

  • May 2023 - Present

Wireless Vision
• United States
• Telecommunications
• 700 & Above Employee
• Retail Store Manager

  • Sep 2021 - May 2023


The Retail Outsource

• United States
• Retail
• 1 - 100 Employee

• Area Manager

  • Feb 2021 - Aug 2021

  • Manage sales performance, staffing, inventory, and operational duties in a 25-store blueprint• Developed and implemented goal-oriented strategies to maximize revenue and profitability around Postpaid, Prepaid, Accessory and Insurance sales• Developed and implemented IDP structure area wide to ensure weekly skill development of all wireless specialist• Delegated task and responsibilities to field level management• Train, develop and review performance for 5 Market Managers

• Mobile Market Manager

  • Sep 2019 - Jan 2021

  • Served as a liaison between T-ROC and our business partners such as Walmart, Verizon, ATT, and Sprint to ensure a healthy and educated working environment for T-ROC Wireless Specialist in a 10-store blueprint.• Identified current and future trends around product demand and peak store hours that appeal to consumers to ensure all opportunities are being taken advantage of to maximize revenue and business.• Developed relationships with clients as business partners such as asset protection teams, store management teams and store associate teams in effort to defeat obstacles and help provide support on the backend to our team in the field.• Developed and implemented evaluation system that incorporates performance management techniques for improving overall individual and team performance such as leading by example, sales observations, consistent feedback and regular follow up to check for understanding• Managed team of 17-22 employees remotely and in store, overseeing scheduling, reporting, payroll, coaching, training, staffing and individual sales performance development. Show less

• Wireless Specialist

  • Nov 2018 - Sep 2019

  • Responsible for providing expertise around carrier knowledge and hardware education to ensure customer satisfaction for Walmart Wireless customers.• Responsible for creating habits and behaviors around transitioning prepaid customers to postpaid solutions. Assisting, transitioning and asking probing questions to non-wireless customers in store to seek opportunities to find a need to solve with a postpaid solution.