Experience

Six S Partners Inc.

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Customer Success Specialist

  • Sep 2021 - Present



Leggat Discovery Ford

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Digital Sales Consultant

  • Apr 2021 - Sep 2021



Design Electronics

• Canada
• Design Services
• 1 - 100 Employee

• System Support Specialist

  • Oct 2018 - Feb 2021

  Provide Tier 1 and 2 technical support for high end commercial, government and residential SLA clients. First point of contact for customers via phone and email. Providing excellent customer service to a wide variety of businesses and people. Creating tickets in ERP system, keeping track of customers' service needs, scheduling technicians for service visits and maintaining accuracy of client database. Researching product information, selling equipment upgrades, creating quotes, invoicing clients and following up on their other needs or requests.



Stokoe Communications

• Audiovisual Technician/Event Technician

  • Mar 2017 - Sep 2018

  Work independently as well as trouble shoot and problem solve any potential equipment or software issues during install and test of equipment. Accurate set up, operation, and takedown of A/V equipment for large and small scale events. Experienced in setting, operating and striking of video equipment, projectors, lighting equipment, video switchers, running, and labeling cables, building cameras, and fast fold screens. Working in a customer service environment and co-ordinating with clients. Attention to detail and excellent organizational skills while executing events and installs. Use of excellent verbal and written communication skills. Required to work flexible and extended hours to accommodate clients needs.



Hamilton Health Sciences

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Environmental Aide

  • Apr 2017 - Jul 2018

  Daily cleaning of patient rooms. Part of discharge clean team which performed full room cleaning and sanitization upon patient being discharged. Primary contact for isolation cleans via paging system. Cleaning and sanitizing all surfaces, changing linens and curtains, using a wide variety of cleaning tools and solutions. Responsible for logging into and out of room tracking system via hospital procedure.

• Audio Visual Technician/Help Desk Support

  • Mar 2016 - Apr 2017

  Support the day to day activities of the Audiovisual Department across all Hospital sites for both Hamilton Health Sciences and St. Joseph's Healthcare Hamilton. Provide assistance at both Clinical and non-Clinical Hospital events, including Medical Rounds, conferences, meetings, and videoconferences. Also support the maintenance and storage of AV equipment, and provides technical assistance to end-users on the use.



CHCH TV

• Canada
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• News Operations/Studio Camera Operator

  • Jan 2014 - Mar 2016

  Primarily the operation of High Definition broadcast cameras during live news and interview segments on CHCH. Also operated the Audio mixing board and set up microphone/cables for live music performances and on camera interviews. Maintained a professional level attitude when interacting with on-air talent, studio guests and live performances on a daily basis. Consistently provided an excellent level of work ethic and teamwork during all shifts that took place between 3am-12am. Troubleshoot technical difficulties with audio and studio lighting in a fast paced environment and anticipate camera movements during live broadcasts.



Zarky's Fine Foods

• Customer Service/Cashier

  • Jan 2013 - Feb 2014