Experience

Green Dot Corporation

• United States
• Financial Services
• 700 & Above Employee

• Law Enforcement Support Lead

  • Aug 2022 - Present

  United States



Turn2Partners

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Fraud Analyst

  • Sep 2021 - Aug 2022



Louis Vuitton

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Fraud Analyst

  • Feb 2020 - Sep 2021

• Client Advisor

  • Aug 2018 - Feb 2020



MOBILITY Credit Union

• United States
• Banking
• 1 - 100 Employee

• Member Solutions Specialist/Assistant Title Clerk

  • Apr 2013 - Oct 2017

  Irving. Texas Member Solutions Specialist/Assistant Title Clerk April 2013-October 2017 -Contact delinquent loans and negative share accounts by email, phone, and mail to take appropriate measures to bring current (required minimum 75 outbound calls per day) -Analyze financial situations of delinquent borrowers; recommend to repossess collateral when other arrangements to bring account current are unsuccessful -Maintain accurate files and reports on all collections activity -Monitor and inform… Show more Member Solutions Specialist/Assistant Title Clerk April 2013-October 2017 -Contact delinquent loans and negative share accounts by email, phone, and mail to take appropriate measures to bring current (required minimum 75 outbound calls per day) -Analyze financial situations of delinquent borrowers; recommend to repossess collateral when other arrangements to bring account current are unsuccessful -Maintain accurate files and reports on all collections activity -Monitor and inform management of loan underwriting trends that contribute to delinquent/charged-off loans -Perform skip tracing on delinquent loans when normal contact methods have been exhausted -Record and release Credit Union lien(s) on mortgage and automobile title documents -Assist Financial Service Officers calculate TT&L fees for new and refinanced loans -Maintain concise, updated Excel records of title recording processes with individual account notations -Cut cashier’s checks from Credit Union GL’s to pay for mortgage title processing fees based on county -Scan, create folders, and file loan related documents -Research loan documents when required for internal and external auditing purposes

• Financial Services Officer

  • Feb 2013 - Apr 2013

  Irving, TX -Respond to member inquiries by email and phone in a timely and professional manner -Identify cross-sell opportunities and cross-sell credit union products and services to members -Assist members in opening and closing accounts, processing loan requests, and answer member questions/inquiries in a timely and professional manner -Ensure and maintain compliance with terms and conditions on current loans and accounts -Work with title clerk and underwriting department to assist in any… Show more -Respond to member inquiries by email and phone in a timely and professional manner -Identify cross-sell opportunities and cross-sell credit union products and services to members -Assist members in opening and closing accounts, processing loan requests, and answer member questions/inquiries in a timely and professional manner -Ensure and maintain compliance with terms and conditions on current loans and accounts -Work with title clerk and underwriting department to assist in any questions or concerns based on title process and/or loan application -Assist as back-up teller when needed

• Lead Teller/Vault Teller

  • Nov 2009 - Feb 2013

  Irving, TX -Supervise 5-7 tellers -Work with branch manager to create weekly schedules to ensure proper coverage for branch -Create teller training program and materials - Train all new tellers -Perform monthly teller drawer audits -Assist tellers in locating any teller cash drawer outages -Welcome members and provide information concerning services and accounts and direct members to appropriate department for specific information and service -Receive and process member financial… Show more -Supervise 5-7 tellers -Work with branch manager to create weekly schedules to ensure proper coverage for branch -Create teller training program and materials - Train all new tellers -Perform monthly teller drawer audits -Assist tellers in locating any teller cash drawer outages -Welcome members and provide information concerning services and accounts and direct members to appropriate department for specific information and service -Receive and process member financial transactions including: deposits, withdrawals, transfers, loan payments, sell cashier’s checks, and VISA gift cards -Balance cash drawer and daily transactions -Count and balance vault daily and process any teller buy/sells -Order and ship out money to ensure branch has sufficient money to meet member demands while keeping branch within monetary limits set forth by management -Weekly balance and reloading of ATM machines -Pull and balance ATMs as needed if member discrepancies are reported



Independent Bank

• United States
• Banking
• 700 & Above Employee

• Head Teller

  • Jun 2008 - Sep 2009

  Little Elm, Texas -Manage 3-4 tellers -Work with branch manager to create weekly schedules to ensure proper branch coverage -Perform monthly teller drawer audits -Assist tellers in locating any teller cash drawer outages -Welcome customers and provide information concerning services and accounts and direct customers to appropriate department for specific information and service -Receive and process customer financial transactions including: deposits, withdrawals, transfers, loan payments, sell… Show more -Manage 3-4 tellers -Work with branch manager to create weekly schedules to ensure proper branch coverage -Perform monthly teller drawer audits -Assist tellers in locating any teller cash drawer outages -Welcome customers and provide information concerning services and accounts and direct customers to appropriate department for specific information and service -Receive and process customer financial transactions including: deposits, withdrawals, transfers, loan payments, sell cashier’s checks and money orders -Balance cash drawer and daily transactions -Order and ship out money to ensure branch has sufficient money to meet customer demands while keeping branch within monetary limits set forth by management Show less



Centrix Bank

• Lead Teller

  • Jun 2006 - Mar 2008

  Manchester, New Hampshire -Manage 1-2 tellers -Perform monthly teller drawer audits -Assist tellers in locating any cash drawer outages -Welcome customers and provide information concerning services and accounts and direct customers to appropriate department for specific information and service -Receive and process customer financial transactions including: deposits, withdrawals, transfers, loan payments, sell cashier’s checks and money orders -Balance cash drawer and daily transactions -Order and… Show more -Manage 1-2 tellers -Perform monthly teller drawer audits -Assist tellers in locating any cash drawer outages -Welcome customers and provide information concerning services and accounts and direct customers to appropriate department for specific information and service -Receive and process customer financial transactions including: deposits, withdrawals, transfers, loan payments, sell cashier’s checks and money orders -Balance cash drawer and daily transactions -Order and ship out money to ensure branch has sufficient money to meet customer demands while keeping branch within monetary limits set forth by management Show less