Experience

novoville

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head of Customer Development

  • Oct 2018 - Present

  Self-motivated, highly skilled professional with a strong sense of responsibility, mentality geared to offer services and provide solutions while demonstrating a team-spirit mindset. After 14 years of ambidextrous experience in various IT related segments I have obtained a helicopter view of the industry including application development, customer technical support, implementation and management of complex national projects as well as presentation and sales of product and services to both new and existing customers. My agility and adaptability to various organisational changes complemented by my inherent kindness, gregariousness and my acuteness to the exigencies of the market/industry have given me the ability to foster authentic relationships with executives, add value to their organisations while achieving significant both quantitative and qualitative goals Show less



OTS SA

• Greece
• Software Development
• 100 - 200 Employee

• • Sep 2011 - Sep 2018

  Responsibilities:Since the main focus was cultivating long term relationships with the OTS’s clientele and establishing myself as point of reference between customer and company, reporting directly to both sales director and CEO, my duties included among others the following: • Presales, sales and aftersales- Regular visits to existing and perspective clients.• Comparative analysis – market research and proposals on how to enhance customer approach, new software packages and improvements on old ones.• Briefing of the project teams on new business and co-formation of implementation strategy.• Creating a network of not only perspective clients (including public figures and high ranking officials) but also business partners and subcontractors.• Proposing and carving of appropriate commercial/pricing guidelines.• Administer further counseling services.• Coordination of events – conferences and presentation of software solutions to interested parties. Show less

• • Jun 2008 - Sep 2011

  Achievements:In accordance with the company’s strategy to establish its position nationwide and to incise regional barriers I proposed and took responsibility of creating the first office outside Thessaloniki and Athens with numerous responsibilities in the local areas of Ionian Islands, Epirus and Western Greece.Responsibilities:• In charge of training and customer quality technical service in the area with a strong knowledge of both their needs and their business processes.• Responsibility for building perennial and balanced relationship with clients.• Implementing new projects and services.• Visits/presentations to prospective clients.• Administration of software assurance/ maintenance contracts.• Reporting to headquarters with the use of CRM and MS Excel • Organising and promoting activities for further counseling services (law revisions, new rules, staff reshuffling etc).• Handling customer complaints.• Composing and delivering technical/financial offers and handle every aspect and stages of the procurement process. Show less

• • Nov 2004 - Sep 2011

  Responsibilities: • Development and maintenance of new and existing software.• Implementing new projects and services.• Customer telephone and remote support and training.• Assistance in software presentation.• Improving customer relations – continuous fiscal progress of all maintenance contracts.



INFOLAB

• Greece

• Microsoft Certified Trainer

  • Sep 2004 - Mar 2005

  Teaching Microsoft Office Software Teaching Microsoft Office Software



Insights by Kantar

• United Kingdom
• Market Research
• 700 & Above Employee

• Telephone Interviewer

  • Feb 2002 - May 2003

  CATI systems user and B2C & B2B telephone interviews and surveys CATI systems user and B2C & B2B telephone interviews and surveys