Operations Engineer

• Aug 2020 - Present

Managed Services Overnight Manager

• May 2018 - Aug 2020

Completed IBM's rigorous manager and soft skills training programs. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Led team of 9 direct reports servicing 80 customers into work from home by enacting BCP that I assisted in shaping leading to no discernible support/service interruption to any of customers during Covid-19 pandemic.Mentored team members in training tracks to more easily expand offered services for cloud customers and allow career growth and progression for each engineer. Show less

Managed Services Systems Administrator

• Sep 2013 - May 2018

Hands on day to day administration work for OS/Infrastructure. Linux/Windows environment with custom storage, security and user management. Scheduled Maintenance. Scheduled Patching. 24/7 Monitoring. Back up configuration and monitoring of backups. Any issues found are not simply reported to customer, but also worked and solved. Custom configurations for disk (LVM, NTFS). To assist in keeping all customer wishes and specific requests, maintain list of customers and “run books” for each.

Unix sys admin lvl3

• 2006 - 2013

Supporting nearly 2000 servers, both physical and virtual, composed of Windows Server 2000 through 2008, Redhat Enterprise Linux 4, Redhat Enterprise Linux 5, RedHat Enterprise Linux 6, Sun Microsystems Solaris, and Hewlett Packard Unix. Duties include path troubleshooting, DMZ, whitelists, blacklists, firewalls, Active Directory accounts, Distribution Lists, Organizational Units, Security Groups, LDAP, subnets, applications, multiple I/O paths or MPIO, multiple network paths, clustering technologies in Windows, Linux, and HPUX, SQL, IIS, 24/7 uptime. Led IT audit process for SOX, PCI, HIPAA, and EHNAC. Show less

Network Admin

• 2006 - 2007

One man show taking care of an office of 36 with about 20 off site users. About 250 total network nodes mostly servers of various configurations. A DELL shop with 5 X-series IBM servers mixed in. Almost all wintel platforms save for a single redhat 6 box that runs our BBS and internal FTP connection. I support all the local desktops and servers, including back ups, and patches.

Communications Specialist/Payer Development

• 2004 - 2006

Research and build communications scripts in both ASPECT and Visual FoxPro 6.0. Maintenance and supervision of an out bound modem pool on POTs. Maintain and administer proprietary BBS on a Linux RedHat 6 box. Main Inbound modem pool of 12 ISDN lines. Research and test HIPAA specs of insurance companies as we changed format standards from whatever the previous format was to the new ANSI 4010 specs.

Network Administrator Desktop Support

• 2000 - 2004

Proactively built out an automation process to build desktops for the user environment to deploy over 50 machines in less than a week. Monitor and maintain backup procedures and data integrity. General handyman tasks.

Customer support

• Mar 1997 - Mar 2000

Solved electronic medical claims clearinghouse issues to light computer support. Created custom solutions for medical communications.

Upgrades sales

• Mar 1999 - Mar 2002

Worked part time at the Service and upgrades counter at CompUSA. Listening to customer needs and suggesting parts or entire new systems to fit their needs. Upgrades included motherboards, processors, memory all the way up to external hard drives or network attached storage devices. The job required not only customer interaction but also technical knowledge on a wide variety of parts and components. Worked part time at the Service and upgrades counter at CompUSA. Listening to customer needs and suggesting parts or entire new systems to fit their needs. Upgrades included motherboards, processors, memory all the way up to external hard drives or network attached storage devices. The job required not only customer interaction but also technical knowledge on a wide variety of parts and components.