Experience

Fremont Bank

• United States
• Banking
• 700 & Above Employee

• Application Systems Analyst

  • May 2020 - Present

  Configuration management of all Commercial Banking and loan application systems to support Commercial banking lines of business Planning, testing, and maintenance of all types of business and system applications, testing and systems documentation for multiple environments/applications Maintaining control of all reported issues of new software or releases and any testing, validation and documentation necessary to correct issues and fixes (patches) Configuration management of all Commercial Banking and loan application systems to support Commercial banking lines of business Planning, testing, and maintenance of all types of business and system applications, testing and systems documentation for multiple environments/applications Maintaining control of all reported issues of new software or releases and any testing, validation and documentation necessary to correct issues and fixes (patches)



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Application Analyst

  • Mar 2018 - Mar 2020

  Store Systems Back Office devices and applications : troubleshooting and resolving escalated issues, root cause analysis of defects, creating and maintaining test cases and documentation Planning, creating, testing, and deploying updates to store servers and devices Creating change orders and rollout schedules, gathering business approval, providing status updates to business and end users Managing SDLC for major Inventory Management device and application refresh: reviewing requirements, coordinating with development team and business, creating and documenting system process flows and test plans Testing, deployment, validation, and support for Associate Portal Show less



Kaiser Permanente

• Pleasanton, CA

• Process Engineer

  • Jan 2017 - Mar 2018

  Ensure that Corrective Action Plans are prepared and executed upon to remediate discovered gaps in the completeness and accuracy of technology inventories and asset SoR (system of record). Creating coverage and completeness reports of seven different asset classes for audit purposes Data cleanup resulting in approximately 3,000 servers being added to the SoR (System of Record) Correspondence with technical teams to gather necessary server attributes Set up workshop sessions between contact center server teams and asset management team to remediate gaps in server provisioning processes to ensure all future servers will be in the SoR when provisioned Show less



Wells Fargo

• Oakland, CA

• Systems Analyst

  • Oct 2016 - Dec 2016

  Responsible for archiving Maintenance Requests (MR), along with SharePoint site maintenance, enhancement, and upkeep. Part of the WFVC Digital Content Entry and Maintenance team. SharePoint site administration - workflows, permissions, and site structuring Responsible for coordinating business and technical requirements for SharePoint sites InfoPath views, fields, rules, data connections, testing in QA library then publishing to production Online MR form archival - reviewing and extracting details from MR library for archiving in order to satisfy audit requirements Regularly communicating status through reports, regular triage, and sponsors meetings as needed Provide training to client groups on archival process/requirement and MR forms Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Analyst

  • May 2014 - May 2016

  Improve service delivery through effective contract management and delivery of IBM infrastructure remediation and transformation opportunities Auditing approximately 20,000 servers across different business units of KP for Backup, Recovery and Archive Program Correspondence with application teams and technical leads for confirmation of server info Data analysis in Access and Excel to observe current backup environment and categorize servers by purpose, location, and size to determine backup requirements SharePoint site administration for Managed Services Organization Creating monthly server utilization reports and mapping of IBM supported servers to KP business organization Show less



Techport Thirteen Inc.

• United States
• Software Development
• 1 - 100 Employee

• Developer

  • Mar 2012 - Sep 2013

  IT consulting company specializing in various levels of support for service management software Providing application support to clients for HP Service Manager Handled software installation, troubleshooting, development, and tailored functionality IT consulting company specializing in various levels of support for service management software Providing application support to clients for HP Service Manager Handled software installation, troubleshooting, development, and tailored functionality