Stephen Jacobs

Director of Product Management at Devoted Health
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US

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Experience

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Director of Product Management
      • Oct 2022 - Present

      Devoted Health's mission is to dramatically improve the health and well-being of older Americans by caring for each and every person like they are family. We are devoted to the health and wellness of our members by helping them navigate the healthcare system with personal guides, by utilizing world-class technology to enable a simplified experience, and by partnering with top providers for better health outcomes.

    • United States
    • Retail
    • 700 & Above Employee
    • Associate Director, Product Management and Analytics
      • Jan 2021 - Oct 2022

      • Established the vision and product strategy to transform Wayfair’s global, onsite search experience by replacing heuristic solutions with machine learning methods • Managed the technical design and direction of a roadmap that drove $100M in incremental revenue • Reimagined and launched a search engine that learns from customer behavior, surfacing more relevant products and increasing add-to-cart rate by 5.4% • Upgraded query classification to leverage a convolutional neural network,… Show more • Established the vision and product strategy to transform Wayfair’s global, onsite search experience by replacing heuristic solutions with machine learning methods • Managed the technical design and direction of a roadmap that drove $100M in incremental revenue • Reimagined and launched a search engine that learns from customer behavior, surfacing more relevant products and increasing add-to-cart rate by 5.4% • Upgraded query classification to leverage a convolutional neural network, removing irrelevant results and raising add-to-cart rate by 4% • Recruited, hired, and managed 3 senior product managers and a team of 4 analysts • Created organizational structural for a team of ~60 product managers, analysts, data scientists, and engineers • Led roadmap planning and defined a $400M revenue opportunity by synthesizing input from the customer success team, user data, and competitive research • Defined business metrics to measure search quality and track progress against customer problems

    • Associate Product Director
      • Oct 2017 - Dec 2020

      Greater Boston Area • Set strategy and led team in executing a roadmap that personalized and redesigned the search and browse experience, delivering $120M in incremental revenue • Recruited, hired, and managed 8 senior product managers who improved product discovery for 2M daily users • Defined and organized a multi-disciplinary group of 100+ full-time employees • Led initiative to grow Wayfair’s largest category from 500K to 3M+ products • Designed and drove solution for 4 technical teams to increase… Show more • Set strategy and led team in executing a roadmap that personalized and redesigned the search and browse experience, delivering $120M in incremental revenue • Recruited, hired, and managed 8 senior product managers who improved product discovery for 2M daily users • Defined and organized a multi-disciplinary group of 100+ full-time employees • Led initiative to grow Wayfair’s largest category from 500K to 3M+ products • Designed and drove solution for 4 technical teams to increase site speed by 30% • Improved team productivity by focusing small groups on discrete customer problems

    • Senior Product Manager
      • Jul 2016 - Oct 2017

      Greater Boston Area • Launched Wayfair’s first personalized shopping experience, delivering >$10M in incremental revenue • Built out team of 4 senior product managers, creating Wayfair's first product group focused on personalization • Scaled daily, personalized sessions from 0 to 2M by creating the operating model for iterating on ML solutions • Established capabilities to measure the impact of algorithmic improvements to the shopping experience

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Product Manager
      • Jul 2012 - Jun 2016

      Watertown, MA • Launched new methods for sharing clinical data, scaling from 0 to 1M+ monthly transactions • Hired a team of 3 product managers, delivering solutions to exchange data among 30K healthcare providers • Delivered capabilities enabling 98% of clients to receive the benefit of government incentive programs

    • Germany
    • Sporting Goods
    • 700 & Above Employee
    • Product Manager
      • Aug 2010 - Jun 2012

      Greater Boston Area • Retained by head of US retail to solve supply chain bottlenecks in 40 US stores • Improved capacity utilization by 35%, creating solutions that more efficiently allocated products • Identified gaps as large as 50% between corporate understanding and actual store capacity

    • United States
    • Public Policy Offices
    • 1 - 100 Employee
    • Program Assistant
      • Jul 2007 - Feb 2009

Education

  • Babson College - Franklin W. Olin Graduate School of Business
    Master of Business Administration (MBA)
  • Bentley University
    International Studies, Economics

Community

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