Experience

Center for Managing Chronic Disease

• United States
• Research
• 1 - 100 Employee

• Senior Admin Asst

  • Aug 2008 - Present

  As administrative support to three surgical oncologists, my day is rarely dull. I learn something new everyday! UMHS is a great place to work and I feel blessed having this job after leaving a 15 year career in the automotive industry. My day can be varied from answering phones to composing letters to booking travel to arranging/hosting meetings to running errands to hanging pictures to juggling three calendars and three surgery schedules. My favorite part of this job is interacting with patients who need my help getting information before or after their operating room date.



University of Michigan Health System

• Administrative Specialist

  • 2008 - Present

  Administrative support for the Chief of Staff, Chief Physician Assistant, and Executive Director within the Office of Clinical Affairs. Providing all aspects needed regarding travel, meetings, office staff support, hardware maintenance, and (the highest priority) patient care/patient satisfaction. CACTUS trained with Office 2016 proficiency. Administrative support for the Chief of Staff, Chief Physician Assistant, and Executive Director within the Office of Clinical Affairs. Providing all aspects needed regarding travel, meetings, office staff support, hardware maintenance, and (the highest priority) patient care/patient satisfaction. CACTUS trained with Office 2016 proficiency.



Victory Automotive Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Service Manager/EXCELL Facilitator

  • Aug 2004 - Aug 2008

  "Exceeding Customer Expectation Levels for Life" - Customer Service Manager for two Honda dealerships in SE Michigan. Tasked with providing customer service/support at both Honda dealerships. Customer feedback, customer follow-up, customer care, and any other customer-related issues in Sales, Service or Parts. Once customer satisfaction is achieved, customer satisfaction scores go up, which is part of the overall goal to win the Honda President's Award. Both dealerships won the Honda President's Award in 2008.



Victory Honda Plymouth/Monroe

• Customer Service Manager/EXCELL

  • Aug 2004 - Aug 2008

  Responsible for Customer Satisfaction (scores) in Sales, Services, Parts, with "active delivery" a primary focus in all departments. Achieved Honda's select "President's Award" for both Victory Honda stores in Plymouth and Monroe 2008 after increasing customer satisfaction to 92% or great per American Honda Standards. Responsible for Customer Satisfaction (scores) in Sales, Services, Parts, with "active delivery" a primary focus in all departments. Achieved Honda's select "President's Award" for both Victory Honda stores in Plymouth and Monroe 2008 after increasing customer satisfaction to 92% or great per American Honda Standards.