Experience

QuadX

• Philippines
• Technology, Information and Internet
• 100 - 200 Employee

• Operational Specialist

  • Oct 2021 - Present

  • Support delivery partner acquisition and deployment. • Perform various approaches to generate pool potential partners to be maintained shortlisted for deployment consequently. • Create and/or keep all acquisition and training relevant materials and other collaterals updated with all changes and processes improvement. • Facilitate training and onboarding for new delivery partners • Respond and address operational concerns of delivery partners and customer service teams. • Perform proactive calls, to resolve issues more efficiently. • Participate in team or departmental projects and or performance review to improve overall customer experience & team/departmental SLAs. • Prepare, track and present reports necessary in performance management. • Monitor order statuses with the intent to avoid claims and meet SLA. • Effectively document all necessary items and processes impacting delivery partnership operation. Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Billing Associate

  • Apr 2021 - Sep 2021

  • Collect submitted documents and segregate docs for transmittal from DSSI processing (check if the POD has correct and complete attachment and double check POD with stump) • Encode document details to the excel sheet (monitoring) and double check to the logbook • Preparing POD subject for transmittal to ASPEN. • Internal/vendor validation using SAP system and internal system. • Other task • Collect submitted documents and segregate docs for transmittal from DSSI processing (check if the POD has correct and complete attachment and double check POD with stump) • Encode document details to the excel sheet (monitoring) and double check to the logbook • Preparing POD subject for transmittal to ASPEN. • Internal/vendor validation using SAP system and internal system. • Other task



LBC Express, Inc.

• Philippines
• Freight and Package Transportation
• 700 & Above Employee

• Claims Associate

  • Jul 2018 - Aug 2019

  • Validates each claims received (check if claim letter is complete; with tracking number, amount of claims, payee, nature of claims, picture and other pertinent documents.) • Conducting investigation in processing claims. • Coordinating on branches in providing incident report, • Claims processing, filling claims against insurance and recovery of damage items. • Conducting inventory for all claims subject for disposal. • Preparing claims monitoring report • Preparing claims report every month needed for management presentation. • Claims recon for each client and attending clients meeting • Handle claims account • Other additional task Show less