Experience

Indepedent Consultant

• IT Services and IT Consulting
• 200 - 300 Employee

• Consultant

  • Oct 2016 - Present



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Business Consultant

  • Dec 2014 - Sep 2016

  Office365 Migration Specialist Microsoft contract (Microland) position migrating corporate customers to Office 365. Exchange to Exchange migration from on-premise or cloud implementations, Lotus Notes customers, and Google Apps/Mail/Drive to Microsoft Online Services. Use of Active Directory tools, advanced Exchange functionality, PowerShell and shell scripting, SQL, Azure, and customer interaction. Office365 Migration Specialist Microsoft contract (Microland) position migrating corporate customers to Office 365. Exchange to Exchange migration from on-premise or cloud implementations, Lotus Notes customers, and Google Apps/Mail/Drive to Microsoft Online Services. Use of Active Directory tools, advanced Exchange functionality, PowerShell and shell scripting, SQL, Azure, and customer interaction.



Indepedent Consultant

• IT Services and IT Consulting
• 200 - 300 Employee

• Consultant

  • Aug 2013 - Nov 2014

  Technical Support assignments for IT work from e.g. Peak Systems, Workmarket, Smartsource, etc. Smartsource: Examples, (AT&T) Convert frame relay to DSL (from demarc), reconfigure Cisco 2821 hardware and reprogram router @ Sears. (Insight Global) Replace POS System and install new store Server @ Savers Store; Replace combo cell phone handheld POS devices @Home Depot; Kiosk setup and satellite Internet @ Regis. (Velocity) Reimage store kiosks with Windows 7 update @ Walgreens. Workmarket: Examples, (Trextel) Install and configure Netopia 4686XL for corporate system access. (United DataCom) POS Equipment swap. (iYogi) Clean up ransomware infections. (Core Tech) Install and configure Cisco 2911 router for new T1 circuit. Show less



Telenet Technologies

• Bellingham, Washington Area

• Software and Networks Engineer

  • Dec 2011 - Aug 2013

  Computer Systems & Networking Solutions for Small & Medium Business customers & Enterprise Branch Offices. Network support for company telecom mission. Servers configuration, VOIP, multi-vendor Router and WAP programming, Security, Migration of desktop systems from Windows XP to Windows 7, Cisco, NAS, customer business applications, et al. Network configuration and router installs for fiber-linked multi-building island compound. Troubleshooting satellite Internet and microwave Internet services. Setup SBS 2011 and Windows 2008 R2 servers and migrate SBS2003 data/configuration. User provisioning and hardware (& software) repair/recovery of existing servers. Troubleshoot user business applications including compatibility issues. Show less



Tolt Solutions

• IT Services and IT Consulting
• 100 - 200 Employee

• Deployment Technician 2

  • May 2011 - Nov 2011

  Updating IBM Point of Sales systems onsite. Equipment installation and troubleshooting, Citrix Thin Client installation, configuring Unix server environment. Resolved Linux issues on servers and embedded devices. Dispatched from Everett, WA to locations throughout Washington State. Updating IBM Point of Sales systems onsite. Equipment installation and troubleshooting, Citrix Thin Client installation, configuring Unix server environment. Resolved Linux issues on servers and embedded devices. Dispatched from Everett, WA to locations throughout Washington State.



CCI- Computer Consultants International, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Technical Consultant

  • Dec 2010 - Feb 2011

  Tech Support assignments to SMB customers. Worked on RFPs. Tech Support assignments to SMB customers. Worked on RFPs.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer Tier 2

  • May 2010 - Oct 2010

  Microsoft Communication & Collaboration Support. Provided international phone & e-mail support for Microsoft BPOS/Office365 & Office2010 WebApps. I supported migration/coexistence issues including MIIS/ILM/FIM2010, Virtualization, OCS/Lync, Exchange, SQL, FOSE, BES, et al. Customer support issues included backwards compatibility of older MS products, Outlook 2010, OCS/Lync client, RMM, Mobile Support (Blackberry, iPhone, Droid). Managed Servers using Scripting, PowerShell, & Active Directory tools. I assisted with beta (unsupported) issues like Dynamics NAV integration. Resolved customer Internet, Macintosh, & Linux issues. The Microsoft customers I assisted ranged from small business owners managing their own IT, to CIOs with 60K users. Managed sites in FL, TX, & India. Volt contractor via VMC. V-stjac@microsoft.com. Show less



MarketStar

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Marketer

  • Dec 2009 - Jul 2010

  Retail marketing of consumer electronic products. Cellular phones, 3D TV, etc for Qualcomm, AT&T, Sony et al. Dispatched from Mount Vernon, WA to Everett, Burlington, Bellingham. Retail marketing of consumer electronic products. Cellular phones, 3D TV, etc for Qualcomm, AT&T, Sony et al. Dispatched from Mount Vernon, WA to Everett, Burlington, Bellingham.



Anu Resources Unlimited

• Computer Technician

  • May 2009 - May 2009

  Upgrading software and hardware for WAMU Bank branches conversion to JPMorganChase. Dispatched from Mount Vernon, WA. Upgrading software and hardware for WAMU Bank branches conversion to JPMorganChase. Dispatched from Mount Vernon, WA.



Skagit County Superior Court

• pro se in case 09-2-00929-8

  • 2009 - 2009



Corestaff Services

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Field Tech Support Associate

  • Jul 2008 - Nov 2008

  Chicago Technology office. Upgrading software and hardware for Compucom Key Bank Teller 21 Project. Dispatched from Everett, WA to locations throughout Washington State. Chicago Technology office. Upgrading software and hardware for Compucom Key Bank Teller 21 Project. Dispatched from Everett, WA to locations throughout Washington State.



First Student Inc.

• Seattle, WA

• School Bus Driver

  • Apr 2003 - Jun 2007

  Seattle School District: Safe and orderly transportation of diverse student population in a challenging milieu of driving situations. Outside charters: runners, conventions, golf, Seahawks, et al. Drove variety of bus types and brands. Excellent on time record. Performance bonuses. Seattle School District: Safe and orderly transportation of diverse student population in a challenging milieu of driving situations. Outside charters: runners, conventions, golf, Seahawks, et al. Drove variety of bus types and brands. Excellent on time record. Performance bonuses.



BDS Connected Solutions, LLC.

• United States
• Advertising Services
• 700 & Above Employee

• Sales Representative

  • Oct 2002 - Aug 2005

  Marketing consumer electronics products. Marketing consumer electronics products.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Lead

  • Mar 2001 - May 2001

  Microsoft Windows (& Internet Explorer) support Callcenter, also other Microsoft & non-Microsoft products incl. Developer Support. I was tasked with customer satisfaction, technical & otherwise. As escalations engineer I resolved many cases escalated from Dell, AOL, Office, & Developer support. Issues ranged from Visual Basic issues, IIS & SharePoint, Javascript/Vbscript, CGI, WSH, database connectors, ASP/CFM. Internet, Mail, & MIME issues required deep knowledge of IETF RFCs & Standards. Team management duties including training, mentoring, & quality control monitoring of Tier 1 Engineers at multiple Partner sites. Called back hot customers with unresolved customer service or technical issues. Awarded “K-pins”. Received customer commendation letters. Employed at Seattle and Redmond, WA locations. Keane helpdesk division was purchased by Convergys Corp. of Cincinnati,OH and relocated shortly after. Last email address V-1steja@microsoft.com. Show less



Keane, Inc.

• Redmond, WA

• Senior Technical Representative

  • Feb 1996 - Feb 2001

  Originally Dataskills. Microsoft Windows (& Internet Explorer) support Callcenter, also other Microsoft & non-Microsoft products incl. Developer Support and Telesolve. I was tasked with customer satisfaction, technical & otherwise. Assigned to Microsoft software development for beta support, duplicated & documented bugs found by customers or myself, running MSTest. As escalations engineer I resolved many cases escalated from Dell, AOL, Office, & Developer support. Issues ranged from Visual Basic issues, IIS & SharePoint, Javascript/Vbscript, CGI, WSH, database connectors, ASP/CFM. Internet, Mail, & MIME issues required deep knowledge of IETF RFCs & Standards. Team management duties including training, mentoring, & quality control monitoring of Tier 1 Engineers at multiple Partner sites. Called back hot customers with unresolved customer service or technical issues. Awarded “K-pins”. Received customer commendation letters. Employed at Seattle and Redmond, WA locations. Keane helpdesk division was purchased by Convergys Corp. of Cincinnati,OH and relocated shortly after. Show less



Computer City

• Retail
• 1 - 100 Employee

• Sales Representative

  • Jul 1995 - Mar 1996

  Performed computer repair and hardware reconfigurations of PC and Macintosh systems. Technical care of customers buying and returning products. Sales of computers, software, and supplies. Performed computer repair and hardware reconfigurations of PC and Macintosh systems. Technical care of customers buying and returning products. Sales of computers, software, and supplies.



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Business Machine Sales

  • Sep 1993 - Jun 1995

  Provide solutions to the SMB and SOHO customer’s needs for computers, printers, peripherals, software, fax, copiers, phones, and wireless services. Provide solutions to the SMB and SOHO customer’s needs for computers, printers, peripherals, software, fax, copiers, phones, and wireless services.



Fluke Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Chemist

  • Jun 1990 - Feb 1993



Volt Technical Resources

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• Chemist

  • Jun 1988 - May 1990



Pacific Testing Laboratories

• Chemist

  • Aug 1985 - Mar 1988